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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: New
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    Microsoft

    Modern Data Architecture Fundamentals with Microsoft Fabric

    Skills you'll gain: Data Architecture, Microsoft Azure, Data Lakes, Enterprise Architecture, Data Warehousing, Data Integration, Virtualization, Cloud Storage, Data Transformation, Data Governance, Real Time Data, Scalability

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Jira for Quality Assurance Testing

    Skills you'll gain: Software Quality Assurance, Quality Assurance, Software Testing, Jira (Software), Regression Testing, Functional Testing, Test Planning, Test Case, Usability Testing, Technical Communication, Issue Tracking, Agile Methodology, Software Documentation, Software Development, Agile Project Management, Risk Management, User Interface and User Experience (UI/UX) Design, Data Analysis, Problem Solving

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    IBM

    Introduction to Technical Support

    Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

    4.8
    Rating, 4.8 out of 5 stars
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    1.2K reviews

    Beginner · Course · 1 - 3 Months

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    University of Minnesota

    Introduction to UI Design

    Skills you'll gain: User Interface (UI) Design, Usability, Human Computer Interaction, User Experience Design, Design, Design Thinking, UI/UX Research, Design Strategies, Design Research, User Research

    4.6
    Rating, 4.6 out of 5 stars
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    1.5K reviews

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Siemens PLC and TIA Portal Essentials

    Skills you'll gain: Programmable Logic Controllers, Electrical Wiring, Computational Logic, Control Systems, Automation, Simulation and Simulation Software, Human Machine Interfaces, Communication Systems, Applied Mathematics

    Beginner · Course · 1 - 3 Months

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    Logical Operations

    Microsoft Windows 11: Transition from Windows 10

    Skills you'll gain: Microsoft Windows, Operating System Administration, Computing Platforms, Web Content Accessibility Guidelines, Control Panels, Configuration Management, User Interface (UI), File Management, Operating Systems, Virtual Environment, Cloud Storage

    Mixed · Course · 1 - 3 Months

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    A

    Amazon Web Services

    Choosing your AWS identity service

    Skills you'll gain: AWS Identity and Access Management (IAM), Amazon Web Services, Identity and Access Management, Web Content Accessibility Guidelines, Cloud Services, Technical Communication

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Ethical Password Cracking

    Skills you'll gain: Penetration Testing, Brute-force attacks, Encryption, Network Security, Cybersecurity, Data Storage, Vulnerability Assessments, Wireless Networks, Authentications, Data Security, Cyber Attacks, Drupal, Mac OS, Linux, Blockchain

    Intermediate · Course · 1 - 3 Months

  • Status: New
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    Coursera

    Optimize Backlogs and Jira Readiness

    Skills you'll gain: Backlogs, Jira (Software), Sprint Planning, Agile Methodology, Agile Product Development, User Story, Process Development, Data-Driven Decision-Making, Workflow Management, Prioritization, Key Performance Indicators (KPIs), Process Design, Continuous Improvement Process, Project Estimation, Quality Assurance, Standard Operating Procedure

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Lead and Evaluate AI Project Implementations

    Skills you'll gain: Acceptance Testing, Project Coordination, Model Deployment, Quality Assurance, User Acceptance Testing (UAT), Verification And Validation, Product Quality (QA/QC), Plan Execution, Workflow Management, Application Deployment

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    ESSEC Business School

    Foundations of marketing analytics

    Skills you'll gain: Marketing Analytics, Customer Analysis, Business Marketing, Business Analytics, Customer Insights, R Programming, Data-Driven Decision-Making, Data Analysis Software, Target Market, Statistical Analysis, Statistical Modeling, Predictive Modeling, Customer Relationship Management, Statistical Methods

    4.6
    Rating, 4.6 out of 5 stars
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    762 reviews

    Mixed · Course · 1 - 3 Months

  • Status: New
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    P

    Packt

    Web Development Fundamentals

    Skills you'll gain: Cascading Style Sheets (CSS), Debugging, jQuery, Hypertext Markup Language (HTML), Javascript, Development Environment, UI Components, User Interface (UI), Animations

    Beginner · Course · 1 - 3 Months

Searches related to customer experience

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1…949596…550

In summary, here are 10 of our most popular customer experience courses

  • Modern Data Architecture Fundamentals with Microsoft Fabric: Microsoft
  • Jira for Quality Assurance Testing: Coursera
  • Introduction to Technical Support : IBM
  • Introduction to UI Design: University of Minnesota
  • Siemens PLC and TIA Portal Essentials: Packt
  • Microsoft Windows 11: Transition from Windows 10: Logical Operations
  • Choosing your AWS identity service: Amazon Web Services
  • Ethical Password Cracking: Packt
  • Optimize Backlogs and Jira Readiness: Coursera
  • Lead and Evaluate AI Project Implementations: Coursera

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  • Google Cybersecurity Certificate
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