Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Google Cloud
Skills you'll gain: Cloud Management, Cloud Computing, Identity and Access Management, Google Cloud Platform, Cloud Infrastructure, Cloud Solutions, Cloud Security, Cloud Storage, Network Monitoring
Intermediate · Course · 1 - 3 Months

IE Business School
Skills you'll gain: Diversity Equity and Inclusion Initiatives, Diversity and Inclusion, Diversity Awareness, Diversity Training, Workplace inclusivity, Cognitive flexibility, Disabilities, Cultural Diversity, Intercultural Competence, Culture, Innovation, Human Resource Policies, Safety Culture, Empathy, Gerontology, People Management, Organizational Effectiveness, Employee Engagement, Organizational Change, Team Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Cloud Computing Architecture, Network Planning And Design, Cloud Services, Cloud Infrastructure, Cloud Solutions, Solution Architecture, Process Optimization, Google Cloud Platform, Cloud Computing, Configuration Management, Cloud Security, Cloud Platforms, Key Performance Indicators (KPIs), Personalized Service, Business Requirements
Advanced · Course · 1 - 3 Months

Skills you'll gain: Data Maintenance, Google Cloud Platform, Data Pipelines, Data Storage, Data Analysis, Data Processing, Data Infrastructure, Cloud Storage, Data Management, Automation, Data Security
Advanced · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Data Pipelines, Data Processing, Google Cloud Platform, Data Warehousing, Data Maintenance, Data Storage, Cloud Engineering, Data Infrastructure, Data Analysis, Data Architecture, Automation, Data Security
Advanced · Course · 1 - 3 Months

Skills you'll gain: Data Pipelines, Google Cloud Platform, Data Processing, Data Storage, Data Infrastructure, Data Architecture, Data Warehousing, Data Migration, Data Analysis, Data Transformation, Data Management, Automation, Data Security
Advanced · Course · 1 - 3 Months

Skills you'll gain: Cloud Computing Architecture, Cloud Security, Cloud Infrastructure, Cloud Solutions, Solution Architecture, Cloud Computing, Network Planning And Design, Google Cloud Platform, Process Analysis, Process Optimization, Cloud Management, Site Reliability Engineering, Project Implementation, Identity and Access Management, Business Requirements, Cost Management
Advanced · Course · 1 - 3 Months

Board Infinity
Skills you'll gain: Mindfulness, Resilience, Emotional Intelligence, Compassion, Communication, Interpersonal Communications, Personal Development, Stress Management, Personal Care, Self-Awareness, Empowerment, Mental Health, Goal Setting
Beginner · Course · 1 - 4 Weeks
University of Virginia
Skills you'll gain: Consumer Behaviour, Revenue Management, Global Marketing, Marketing Psychology, Value Propositions, Market Dynamics, Customer Insights, Strategic Marketing, Case Studies, Market Research, Behavioral Economics, Customer Demand Planning, Competitive Analysis, Decision Making, Analysis
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Cloud Security, Cloud Computing Architecture, Network Planning And Design, Cloud Infrastructure, Google Cloud Platform, Cloud Solutions, Cloud Standards, Solution Architecture, Cloud Computing, Process Analysis, IT Infrastructure, Infrastructure Architecture, Data Infrastructure, Process Optimization, Cloud Platforms, Continuous Deployment, Site Reliability Engineering, Key Performance Indicators (KPIs), Cost Reduction, Scalability
Advanced · Course · 1 - 3 Months

Yale University
Skills you'll gain: Liberal Arts, Environment, Culture, Biology, Creativity, Systems Thinking, Physical Science, Timelines, Physics, Scientific Methods
Mixed · Course · 1 - 3 Months