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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
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    Google Cloud

    Preparing for Your Associate Cloud Engineer Journey

    Skills you'll gain: Cloud Management, Cloud Computing, Identity and Access Management, Google Cloud Platform, Cloud Infrastructure, Cloud Solutions, Cloud Security, Cloud Storage, Network Monitoring

    4.7
    Rating, 4.7 out of 5 stars
    ·
    3.1K reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
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    IE Business School

    The Journey to Diversity, Inclusion and Belonging

    Skills you'll gain: Diversity Equity and Inclusion Initiatives, Diversity and Inclusion, Diversity Awareness, Diversity Training, Workplace inclusivity, Cognitive flexibility, Disabilities, Cultural Diversity, Intercultural Competence, Culture, Innovation, Human Resource Policies, Safety Culture, Empathy, Gerontology, People Management, Organizational Effectiveness, Employee Engagement, Organizational Change, Team Management

    4.4
    Rating, 4.4 out of 5 stars
    ·
    44 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
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    Google Cloud

    Preparing for your Professional Cloud Architect Journey

    Skills you'll gain: Cloud Computing Architecture, Network Planning And Design, Cloud Services, Cloud Infrastructure, Cloud Solutions, Solution Architecture, Process Optimization, Google Cloud Platform, Cloud Computing, Configuration Management, Cloud Security, Cloud Platforms, Key Performance Indicators (KPIs), Personalized Service, Business Requirements

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.4K reviews

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
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    Google Cloud

    Preparing for your Professional Data Engineer Journey

    Skills you'll gain: Data Maintenance, Google Cloud Platform, Data Pipelines, Data Storage, Data Analysis, Data Processing, Data Infrastructure, Cloud Storage, Data Management, Automation, Data Security

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1K reviews

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
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    IBM

    Generative AI for Customer Support

    Skills you'll gain: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning

    4.7
    Rating, 4.7 out of 5 stars
    ·
    11K reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Preview
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    Google Cloud

    Preparing for Professional Data Engineer Journey - Português

    Skills you'll gain: Data Pipelines, Data Processing, Google Cloud Platform, Data Warehousing, Data Maintenance, Data Storage, Cloud Engineering, Data Infrastructure, Data Analysis, Data Architecture, Automation, Data Security

    Advanced · Course · 1 - 3 Months

  • Status: Preview
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    Google Cloud

    Preparing for Professional Data Engineer Journey - Español

    Skills you'll gain: Data Pipelines, Google Cloud Platform, Data Processing, Data Storage, Data Infrastructure, Data Architecture, Data Warehousing, Data Migration, Data Analysis, Data Transformation, Data Management, Automation, Data Security

    Advanced · Course · 1 - 3 Months

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    Google Cloud

    Preparing for Your Cloud Architect Journey - Português

    Skills you'll gain: Cloud Computing Architecture, Cloud Security, Cloud Infrastructure, Cloud Solutions, Solution Architecture, Cloud Computing, Network Planning And Design, Google Cloud Platform, Process Analysis, Process Optimization, Cloud Management, Site Reliability Engineering, Project Implementation, Identity and Access Management, Business Requirements, Cost Management

    Advanced · Course · 1 - 3 Months

  • Status: New
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    Status: Preview
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    Board Infinity

    Empowerment and Wellness: A Mindfulness Journey for Women

    Skills you'll gain: Mindfulness, Resilience, Emotional Intelligence, Compassion, Communication, Interpersonal Communications, Personal Development, Stress Management, Personal Care, Self-Awareness, Empowerment, Mental Health, Goal Setting

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Virginia

    Customer Value in Pricing Strategy

    Skills you'll gain: Consumer Behaviour, Revenue Management, Global Marketing, Marketing Psychology, Value Propositions, Market Dynamics, Customer Insights, Strategic Marketing, Case Studies, Market Research, Behavioral Economics, Customer Demand Planning, Competitive Analysis, Decision Making, Analysis

    4.8
    Rating, 4.8 out of 5 stars
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    371 reviews

    Beginner · Course · 1 - 4 Weeks

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    Google Cloud

    Preparing for Your Cloud Architect Journey - Español

    Skills you'll gain: Cloud Security, Cloud Computing Architecture, Network Planning And Design, Cloud Infrastructure, Google Cloud Platform, Cloud Solutions, Cloud Standards, Solution Architecture, Cloud Computing, Process Analysis, IT Infrastructure, Infrastructure Architecture, Data Infrastructure, Process Optimization, Cloud Platforms, Continuous Deployment, Site Reliability Engineering, Key Performance Indicators (KPIs), Cost Reduction, Scalability

    Advanced · Course · 1 - 3 Months

  • Y

    Yale University

    Journey of the Universe: The Unfolding of Life

    Skills you'll gain: Liberal Arts, Environment, Culture, Biology, Creativity, Systems Thinking, Physical Science, Timelines, Physics, Scientific Methods

    4.7
    Rating, 4.7 out of 5 stars
    ·
    438 reviews

    Mixed · Course · 1 - 3 Months

Searches related to customer journey

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In summary, here are 10 of our most popular customer journey courses

  • Preparing for Your Associate Cloud Engineer Journey: Google Cloud
  • The Journey to Diversity, Inclusion and Belonging: IE Business School
  • Preparing for your Professional Cloud Architect Journey: Google Cloud
  • Preparing for your Professional Data Engineer Journey: Google Cloud
  • Generative AI for Customer Support: IBM
  • Preparing for Professional Data Engineer Journey - Português: Google Cloud
  • Preparing for Professional Data Engineer Journey - Español: Google Cloud
  • Preparing for Your Cloud Architect Journey - Português: Google Cloud
  • Empowerment and Wellness: A Mindfulness Journey for Women: Board Infinity
  • Customer Value in Pricing Strategy: University of Virginia

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
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668 courses
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425 courses
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145 courses
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471 courses
Math and Logic
70 courses
Personal Development
137 courses
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401 courses
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