• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    T

    Tecnológico de Monterrey

    Organizational innovation and creativity

    Skills you'll gain: Design Thinking, Innovation, Creative Problem-Solving, Ideation, Process Development, Creative Thinking, New Product Development, Creativity, Lean Methodologies, Customer experience improvement, Customer Engagement, Product Lifecycle Management, Business Modeling, Value Propositions

    4.6
    Rating, 4.6 out of 5 stars
    ·
    16 reviews

    Advanced · Course · 1 - 4 Weeks

  • P

    Packt

    ServiceNow System Administrator from Zero to Hero

    Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, Authorization (Computing), Database Application, System Configuration, Automation, Application Design, Content Management, Scripting

    4.2
    Rating, 4.2 out of 5 stars
    ·
    26 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free
    Free
    D

    DeepLearning.AI

    Serverless Agentic Workflows with Amazon Bedrock

    Skills you'll gain: Amazon Bedrock, Agentic Workflows, Serverless Computing, Responsible AI, Generative AI Agents, AI Security, Prompt Engineering, Cloud Deployment, Help Desk Support, Product Support, Customer Relationship Management (CRM) Software, Customer Relationship Management

    4.5
    Rating, 4.5 out of 5 stars
    ·
    6 reviews

    Beginner · Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Deep Learning with Python: CNN, ANN & RNN

    Skills you'll gain: Model Evaluation, Convolutional Neural Networks, Data Preprocessing, Keras (Neural Network Library), Image Analysis, Deep Learning, Tensorflow, Computer Vision, Artificial Neural Networks, Recurrent Neural Networks (RNNs), Data Manipulation, Data Transformation, Financial Forecasting, Data Visualization, Time Series Analysis and Forecasting, Exploratory Data Analysis, Python Programming, Customer Analysis, Applied Machine Learning, Cloud Computing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    47 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Lean Six Sigma Green Belt Professional Training

    Skills you'll gain: Process Mapping, Six Sigma Methodology, Lean Six Sigma, Quality Improvement, Organizational Change, Lean Methodologies, Statistical Hypothesis Testing, Organizational Leadership, Quality Management, Process Analysis, Correlation Analysis, Project Scoping, Data-Driven Decision-Making, Root Cause Analysis, Statistical Analysis, Process Improvement, Business Process, Continuous Improvement Process, Sampling (Statistics), Statistical Methods

    5
    Rating, 5 out of 5 stars
    ·
    48 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    K

    KodeKloud

    Python for the Absolute Beginner

    Skills you'll gain: Data Structures, Debugging, Python Programming, Programming Principles, Computer Programming, Scripting, Scripting Languages

    4.6
    Rating, 4.6 out of 5 stars
    ·
    29 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Calculus through Data & Modelling: Vector Calculus

    Skills you'll gain: Integral Calculus, Calculus, Data Integration, Vector Databases, Mathematical Theory & Analysis, Advanced Mathematics, Applied Mathematics, Mathematical Modeling, Spatial Data Analysis, Geometry, Physics

    4.7
    Rating, 4.7 out of 5 stars
    ·
    48 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    S

    SkillsBooster Academy

    AI Agents 101: Tools for Marketing & Business

    Skills you'll gain: Prompt Engineering, Marketing Strategies, Artificial Intelligence and Machine Learning (AI/ML), Strategic Marketing, Marketing Analytics, Artificial Intelligence, Generative AI, Agentic systems, Content Development and Management, Digital Marketing, Content Creation, Automation, Business Ethics, Customer experience improvement, Machine Learning, Natural Language Processing, Content Management, Creativity, Ethical Standards And Conduct, Interactive Data Visualization

    4.3
    Rating, 4.3 out of 5 stars
    ·
    7 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    T

    Tecnológico de Monterrey

    Implicaciones estratégicas de la marca

    Skills you'll gain: Brand Strategy, Branding, Brand Management, Brand Awareness, Brand Loyalty, Strategic Marketing, Strategic Partnership, Organizational Strategy, Business Strategy, Marketing Strategies, Customer experience improvement, Growth Strategies, Strategic Communication, Market Share, New Business Development, Consumer Behaviour, User Experience, Product Lifecycle Management, Competitive Analysis

    4.8
    Rating, 4.8 out of 5 stars
    ·
    69 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of London

    International Business Capstone

    Skills you'll gain: Financial Statements, Business Planning, Organizational Structure, Financial Analysis, Business Strategy, International Finance, Target Market, Market Research, Global Marketing, Operating Cost, Consumer Behaviour, Cost Accounting, Management Accounting, Market Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    115 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Creating Engaging Content for TikTok

    Skills you'll gain: TikTok, Social Media Content, Content Performance Analysis, Content Creation, Video Editing, Social Media Marketing, Social Media Strategy, Storytelling, Drive Engagement, Content Strategy, Social Media Campaigns, Brand Awareness, Customer Engagement

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    C

    Coursera

    Manufacturing Industry 101

    Skills you'll gain: Manufacturing Operations, Manufacturing Processes, Process Control, Lean Manufacturing, Production Management, Operational Efficiency, Continuous Improvement Process, Sustainability Standards, Collaboration, Innovation, Adaptability, Communication

    4.6
    Rating, 4.6 out of 5 stars
    ·
    9 reviews

    Intermediate · Course · 1 - 4 Weeks

Searches related to customer journey

customer journey mapping
customer journey map
customer journey analytics
genai for customer journey mapping
1…132133134…297

In summary, here are 10 of our most popular customer journey courses

  • Organizational innovation and creativity: Tecnológico de Monterrey
  • ServiceNow System Administrator from Zero to Hero: Packt
  • Serverless Agentic Workflows with Amazon Bedrock: DeepLearning.AI
  • Deep Learning with Python: CNN, ANN & RNN: EDUCBA
  • Lean Six Sigma Green Belt Professional Training: EDUCBA
  • Python for the Absolute Beginner: KodeKloud
  • Calculus through Data & Modelling: Vector Calculus: Johns Hopkins University
  • AI Agents 101: Tools for Marketing & Business: SkillsBooster Academy
  • Implicaciones estratégicas de la marca: Tecnológico de Monterrey
  • International Business Capstone: University of London

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok