Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Colorado System
Skills you'll gain: Windows Servers, Computer Security, Linux Administration, Contingency Planning, Disaster Recovery, Authorization (Computing), Linux, Linux Servers, Microsoft Windows, Authentications, Business Continuity Planning, OSI Models, User Accounts, Group Policy, Security Management, Microsoft Servers, Operating System Administration, Systems Administration, Virtualization, Cybersecurity
Beginner · Specialization · 3 - 6 Months

University of Copenhagen
Skills you'll gain: Nutrition and Diet, Nutrition Education, Food and Beverage, Health Promotion, Public Health and Disease Prevention, Public Health, Adaptability, Community Health, Child Health, Environmental Issue, Clinical Trials
Mixed · Course · 1 - 3 Months

Duke University
Skills you'll gain: Prompt Engineering, Generative AI, Retrieval-Augmented Generation, Generative Model Architectures, ChatGPT, OpenAI, Multimodal Prompts, Large Language Modeling, OpenAI API, Hugging Face, Responsible AI, GitHub, Python Programming, Machine Learning
Beginner · Course · 1 - 4 Weeks

University of California San Diego
Skills you'll gain: Data Modeling, Big Data, Data Management, Database Management Systems, Real Time Data, NoSQL, Database Design, Data Processing, Apache Hadoop, Data Structures, Scalability, Virtual Environment
Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: HubSpot CRM, Team Building, Customer Relationship Management (CRM) Software, Team Management, Business Reporting, Marketing Automation, Email Marketing, Customer Data Management, Sales Enablement, Marketing, Customer Service
Beginner · Guided Project · Less Than 2 Hours

The Hong Kong University of Science and Technology
Skills you'll gain: Android Development, User Interface (UI), Mobile Development, Application Development, No-Code Development, Data Storage, Game Design, Program Development, Geographic Information Systems, Global Positioning Systems, Computer Programming
Beginner · Course · 1 - 3 Months

Skills you'll gain: Incident Response, Business Continuity, Disaster Recovery, Cybersecurity, Security Management, Computer Security Incident Management, Crisis Management, Information Assurance
Beginner · Course · 1 - 3 Months

Yonsei University
Skills you'll gain: Global Marketing, Marketing, Brand Management, Marketing Strategies, Innovation, Consumer Behaviour, Market Analysis, Product Development, Competitive Analysis, Business Strategy, Change Management, Case Studies
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Laboratory Experience, Laboratory Equipment, Laboratory Procedures, Design Specifications, Chemistry, Safety Standards, Materials science, Product Testing, Personal protective equipment, Record Keeping, Product Development, Systems Of Measurement, Innovation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Negotiation, Active Listening, Rapport Building, Conflict Management, Interpersonal Communications, Goal Setting, Communication, Business Planning, Influencing, Expectation Management, Emotional Intelligence
Mixed · Course · 1 - 4 Weeks

Liberty Mutual Insurance
Skills you'll gain: Insurance, Insurance Policies, Closing (Sales), Insurance Sales, Overcoming Objections, Sales Prospecting, Productivity, Prospecting and Qualification, Verbal Communication Skills, Workers Compensation, Storytelling, Risk Management, Customer Relationship Building, Customer Retention, Sales Presentation, Communication, Underwriting, Consultative Selling, Commercial Laws, Product Knowledge
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Blogs, Google Analytics, Web Analytics, Promotional Strategies, Customer Engagement, Social Media, Content Marketing, Content Creation, Content Management Systems, Business Writing, Marketing
Beginner · Guided Project · Less Than 2 Hours