• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • E

    Edureka

    Autonomous AI Agent Systems and Orchestration

    Skills you'll gain: LangGraph, AI Orchestration, Model Deployment, Retrieval-Augmented Generation, AI Workflows, Generative AI Agents, CrewAI, Agentic Workflows, LangChain, AI Integrations, LLM Application, Agentic systems, OpenAI, Systems Integration, Tool Calling, Google Gemini, Workflow Management, Automation, Prompt Engineering, Responsible AI

    ★ 2.9 (7) · Intermediate · Specialization · 1 - 3 Months

  • É

    École Polytechnique

    Digital business - Act on the digital world

    Skills you'll gain: Digital Transformation, Business Transformation, Marketing Management, General Sales Practices, Business Management, Innovation, Data Strategy, Customer Acquisition Management, Data Management, Marketing Strategies, Growth Strategies, Data-Driven Decision-Making, Scalability, Presentations

    ★ 4.6 (29) · Mixed · Course · 1 - 4 Weeks

  • C

    Coursera

    AI SEO & GEO: Boost Your Brand's AI Visibility

    Skills you'll gain: Keyword Research, Content Performance Analysis, Search Engine Optimization, AI Personalization, Campaign Planning, Scheduling, Search Engine Marketing, Web Analytics, Generative Engine Optimization (GEO), Email Automation, Strategic Marketing, Customer Analysis, Campaign Management, Digital Marketing, Content Strategy, Generative AI Agents, Market Intelligence, Performance Analysis, Marketing Design, Strategic Partnership

    Beginner · Professional Certificate · 3 - 6 Months

  • U

    University of Illinois Urbana-Champaign

    Artificial Intelligence in Financial Planning

    Skills you'll gain: Responsible AI, Data Ethics, Rapport Building, AI Enablement, Artificial Intelligence, Relationship Building, FinTech, Financial Planning, AI Integrations, Technology Strategies, Business Ethics, Compensation Strategy, Ethical Standards And Conduct, Generative AI, Compensation Management, Customer experience improvement

    ★ 4.3 (12) · Beginner · Course · 1 - 4 Weeks

  • U

    Universidad de los Andes

    Integración y preparación de datos

    Skills you'll gain: Data Integration, Data Quality, Data Wrangling, Exploratory Data Analysis, Data Preprocessing, Data Transformation, Data Cleansing, Data Manipulation, Jupyter, Data Processing, Data Visualization, Data Analysis, Data Science, Data Management, Predictive Modeling, Python Programming

    ★ 4.8 (106) · Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Power BI Masterclass

    Skills you'll gain: Data Analysis Expressions (DAX), Customer Insights, Power BI, Data Modeling, Customer Analysis, Dashboard, Data Transformation, Dashboard Creation, Data Wrangling, Data Import/Export, Data Manipulation, Database Design, Business Intelligence, Interactive Data Visualization, Data Integration, Star Schema, Time Series Analysis and Forecasting, Data Cleansing, Relational Databases, Data Processing

    ★ 4.7 (10) · Beginner · Specialization · 1 - 4 Weeks

  • P

    Packt

    Microsoft Project 2021 From Beginners to Advanced

    Skills you'll gain: Microsoft Project, Earned Value Management, Work Breakdown Structure, Project Schedules, Resource Allocation, Calendar Management, Project Management Software, Microsoft Excel, Resource Utilization, Project Controls, Excel Macros, Project Performance, Resource Management, Timelines, Ad Hoc Reporting, Business Reporting, Resource Planning, Milestones (Project Management), Scheduling, Cost Management

    ★ 4.3 (15) · Intermediate · Course · 3 - 6 Months

  • U

    UBITS

    Servicio al cliente desde el punto de vista logístico

    Skills you'll gain: Logistics Management, Customer Service, Logistics, Inventory Management, Order Delivery, Transportation, Supply Chain, and Logistics, Inventory Control, Inventory Management System, Supply Chain, Supply Chain Systems, Customer experience improvement, Materials Management, Customer experience strategy (CX), Service Level, Supply Chain Planning, Marketing Operations, Service Improvement, Operational Efficiency

    ★ 4.8 (25) · Intermediate · Course · 1 - 4 Weeks

  • E

    EDUCBA

    Kali Linux: Ethical Hacking & Pentesting

    Skills you'll gain: Distributed Denial-Of-Service (DDoS) Attacks, Metasploit, Penetration Testing, Exploit development, Vulnerability Scanning, Malware Protection, Exploitation techniques, Database Management, Cyber Security Assessment, Security Testing, Cyber Security Strategy, Cyber Threat Intelligence, Cyber Operations, Vulnerability Assessments, Brute-force attacks, Cryptography, Cybersecurity, Intrusion Detection and Prevention, Linux, Linux Administration

    ★ 4.8 (94) · Beginner · Specialization · 3 - 6 Months

  • K

    KodeKloud

    AWS Cloud Practitioner (CLF-C02)

    Skills you'll gain: Cloud Computing, Cloud Solutions, Cloud Engineering, Amazon CloudWatch, Cloud Computing Architecture, Identity and Access Management, Data Migration, Data Storage

    Beginner · Course · 1 - 3 Months

  • M

    Microsoft

    Generative AI for Data Scientists

    Skills you'll gain: Generative AI, Microsoft Copilot, Generative Model Architectures, Generative Adversarial Networks (GANs), Natural Language Processing, Data Quality, Anomaly Detection, AI literacy, Data Storytelling, Responsible AI, Data Visualization, Data Ethics, Data-Driven Decision-Making, Data Presentation, Data Pipelines, Data Cleansing, Data Visualization Software, Data Preprocessing, Data Science, Critical Thinking

    ★ 4.6 (71) · Beginner · Specialization · 1 - 3 Months

  • U

    University of Virginia

    Gestión de productos digitales: Fundamentos modernos

    Skills you'll gain: Product Management, New Product Development, Product Development, Product Lifecycle Management, Product Improvement, Product Marketing, Innovation, Product Planning, Business Modeling, Stakeholder Engagement, Sales Presentations, Leadership and Management, Customer Engagement, Cross-Functional Collaboration, Customer Insights, Customer Analysis, Data-Driven Decision-Making

    ★ 4.9 (8) · Beginner · Course · 1 - 4 Weeks

1…151152153…357

In summary, here are 10 of our most popular customer journey courses

  • Autonomous AI Agent Systems and Orchestration: Edureka
  • Digital business - Act on the digital world: École Polytechnique
  • AI SEO & GEO: Boost Your Brand's AI Visibility: Coursera
  • Artificial Intelligence in Financial Planning: University of Illinois Urbana-Champaign
  • Integración y preparación de datos: Universidad de los Andes
  • Power BI Masterclass: Packt
  • Microsoft Project 2021 From Beginners to Advanced: Packt
  • Servicio al cliente desde el punto de vista logístico: UBITS
  • Kali Linux: Ethical Hacking & Pentesting: EDUCBA
  • AWS Cloud Practitioner (CLF-C02): KodeKloud

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok