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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    E

    Emory University

    Marketing Channel Governance

    Skills you'll gain: Marketing Channel, Marketing Strategies, E-Commerce, B2B Sales, Business Relationship Management, Market Dynamics, Brand Management, Strategic Partnership, Customer experience strategy (CX), Case Studies

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    Certified Six Sigma Yellow Belt Training

    Skills you'll gain: Minitab, Six Sigma Methodology, Lean Six Sigma, Root Cause Analysis, Statistical Process Controls, Data-Driven Decision-Making, Process Improvement, Waste Minimization, Project Management, Continuous Improvement Process, Brainstorming, Process Mapping, Quality Assessment, Customer Insights, Sampling (Statistics), Data Collection

    Beginner · Course · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    Industrial Applications of AI

    Skills you'll gain: Machine Learning Algorithms, Computer Vision, Applied Machine Learning, Image Analysis, Civil Engineering, Artificial Intelligence, Electrical Substation, Machine Learning, Tensorflow, Convolutional Neural Networks, Deep Learning, PyTorch (Machine Learning Library), Artificial Neural Networks, Electric Power Systems, Electrical Engineering, Oil and Gas, Mechanical Engineering, Data Preprocessing, Healthcare 5.0

    4.8
    Rating, 4.8 out of 5 stars
    ·
    12 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    Foundations in Heavy Industry Production

    Skills you'll gain: Manufacturing Processes, Manufacturing Operations, Production Process, Manufacturing Standards, Safety Standards, Technical Standard, Materials science, Design Reviews, Failure Analysis, Thermal Management

    4.9
    Rating, 4.9 out of 5 stars
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    10 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    General Data Protection Regulation (GDPR)

    Skills you'll gain: General Data Protection Regulation (GDPR), Information Privacy, Personally Identifiable Information, Data Governance, Incident Response, Data Security, Compliance Management, Accountability, Data Processing, Data Sharing, Data Access, Regulatory Requirements, Informed Consent

    4
    Rating, 4 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    CompTIA PenTest+ (PT0-002)

    Skills you'll gain: Penetration Testing, Test Script Development, Brute-force attacks, Cloud Security, Network Analysis, API Testing, General Data Protection Regulation (GDPR), Wireless Networks, Security Controls

    4.7
    Rating, 4.7 out of 5 stars
    ·
    21 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    U

    University of Colorado System

    The data to decision path for infusion of AI in healthcare

    Skills you'll gain: Data Governance, AI Enablement, Health Informatics, Machine Learning Algorithms, Analytics, Advanced Analytics, Data-Driven Decision-Making, Artificial Intelligence, Health Information Management, Decision Support Systems, Business Analytics, Predictive Analytics, Machine Learning, Data Integration, Real Time Data, Artificial Neural Networks

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    B

    Board Infinity

    Dive Deep into Python

    Skills you'll gain: Object Oriented Programming (OOP), Python Programming, Programming Principles, File Management, Data Structures, Computer Programming, Algorithms, Data Management

    3.9
    Rating, 3.9 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Sales Strategies and Techniques

    Skills you'll gain: Selling Techniques, Sales Strategy, Overcoming Objections, Closing (Sales), Sales Process, Customer Engagement, Sales Presentation, Solution Selling, Data-Driven Decision-Making, Customer Relationship Building, Value Propositions, Competitive Analysis, Price Negotiation, Rapport Building, Active Listening

    4.8
    Rating, 4.8 out of 5 stars
    ·
    10 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    A

    Arizona State University

    Digital Creativity

    Skills you'll gain: Intellectual Property, Research, Content Creation, digital literacy, Storytelling, Creativity, Web Content, Digital Design, Regulation and Legal Compliance, Electronic Media, Multimedia, Diversity Awareness

    4.8
    Rating, 4.8 out of 5 stars
    ·
    17 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Alberta

    Introdução ao Gerenciamento de produtos de software

    Skills you'll gain: Agile Software Development, Requirements Management, Software Development, Product Management, Process Development, Application Lifecycle Management, Software Engineering, Project Planning, Project Management, Customer Engagement

    4.4
    Rating, 4.4 out of 5 stars
    ·
    40 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Applied Scrum for Agile Project Management

    Skills you'll gain: Agile Project Management, Scrum (Software Development), Sprint Planning, Scaled Agile Framework, Sprint Retrospectives, Agile Software Development, Agile Methodology, Team Management, Project Management Institute (PMI) Methodology, Team Performance Management, Agile Product Development, Backlogs, Kanban Principles, Project Management, Planning, User Story, Lean Methodologies, Continuous Delivery, Risk Management Framework, Product Management

    4.3
    Rating, 4.3 out of 5 stars
    ·
    13 reviews

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • Marketing Channel Governance: Emory University
  • Certified Six Sigma Yellow Belt Training: Packt
  • Industrial Applications of AI: L&T EduTech
  • Foundations in Heavy Industry Production: L&T EduTech
  • General Data Protection Regulation (GDPR): Packt
  • CompTIA PenTest+ (PT0-002): Packt
  • The data to decision path for infusion of AI in healthcare: University of Colorado System
  • Dive Deep into Python: Board Infinity
  • Sales Strategies and Techniques: Packt
  • Digital Creativity: Arizona State University

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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