Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.
Emory University
Skills you'll gain: Marketing Channel, Marketing Strategies, E-Commerce, B2B Sales, Business Relationship Management, Market Dynamics, Brand Management, Strategic Partnership, Customer experience strategy (CX), Case Studies
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Minitab, Six Sigma Methodology, Lean Six Sigma, Root Cause Analysis, Statistical Process Controls, Data-Driven Decision-Making, Process Improvement, Waste Minimization, Project Management, Continuous Improvement Process, Brainstorming, Process Mapping, Quality Assessment, Customer Insights, Sampling (Statistics), Data Collection
Beginner · Course · 3 - 6 Months

L&T EduTech
Skills you'll gain: Machine Learning Algorithms, Computer Vision, Applied Machine Learning, Image Analysis, Civil Engineering, Artificial Intelligence, Electrical Substation, Machine Learning, Tensorflow, Convolutional Neural Networks, Deep Learning, PyTorch (Machine Learning Library), Artificial Neural Networks, Electric Power Systems, Electrical Engineering, Oil and Gas, Mechanical Engineering, Data Preprocessing, Healthcare 5.0
Intermediate · Course · 1 - 3 Months

L&T EduTech
Skills you'll gain: Manufacturing Processes, Manufacturing Operations, Production Process, Manufacturing Standards, Safety Standards, Technical Standard, Materials science, Design Reviews, Failure Analysis, Thermal Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: General Data Protection Regulation (GDPR), Information Privacy, Personally Identifiable Information, Data Governance, Incident Response, Data Security, Compliance Management, Accountability, Data Processing, Data Sharing, Data Access, Regulatory Requirements, Informed Consent
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Penetration Testing, Test Script Development, Brute-force attacks, Cloud Security, Network Analysis, API Testing, General Data Protection Regulation (GDPR), Wireless Networks, Security Controls
Intermediate · Specialization · 1 - 3 Months

University of Colorado System
Skills you'll gain: Data Governance, AI Enablement, Health Informatics, Machine Learning Algorithms, Analytics, Advanced Analytics, Data-Driven Decision-Making, Artificial Intelligence, Health Information Management, Decision Support Systems, Business Analytics, Predictive Analytics, Machine Learning, Data Integration, Real Time Data, Artificial Neural Networks
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Object Oriented Programming (OOP), Python Programming, Programming Principles, File Management, Data Structures, Computer Programming, Algorithms, Data Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Selling Techniques, Sales Strategy, Overcoming Objections, Closing (Sales), Sales Process, Customer Engagement, Sales Presentation, Solution Selling, Data-Driven Decision-Making, Customer Relationship Building, Value Propositions, Competitive Analysis, Price Negotiation, Rapport Building, Active Listening
Intermediate · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Intellectual Property, Research, Content Creation, digital literacy, Storytelling, Creativity, Web Content, Digital Design, Regulation and Legal Compliance, Electronic Media, Multimedia, Diversity Awareness
Mixed · Course · 1 - 3 Months
University of Alberta
Skills you'll gain: Agile Software Development, Requirements Management, Software Development, Product Management, Process Development, Application Lifecycle Management, Software Engineering, Project Planning, Project Management, Customer Engagement
Mixed · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Agile Project Management, Scrum (Software Development), Sprint Planning, Scaled Agile Framework, Sprint Retrospectives, Agile Software Development, Agile Methodology, Team Management, Project Management Institute (PMI) Methodology, Team Performance Management, Agile Product Development, Backlogs, Kanban Principles, Project Management, Planning, User Story, Lean Methodologies, Continuous Delivery, Risk Management Framework, Product Management
Beginner · Course · 1 - 3 Months