Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Columbia University
Skills you'll gain: Higher Education, Student Support and Services, Academic Advising, Student Engagement, School Counseling, Diversity Awareness, Disabilities, Cultural Sensitivity
Beginner · Course · 1 - 3 Months

Skills you'll gain: Microsoft Office, Educational Materials, Web Content Accessibility Guidelines, Technical Documentation, Information Architecture, Organizational Skills
Beginner · Guided Project · Less Than 2 Hours

Special Competitive Studies Project
Skills you'll gain: Artificial Intelligence, Responsible AI, Digital Transformation, LLM Application, Prompt Engineering, Generative AI
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Business Planning, Product Management, Market Analysis, Process Mapping, Collaborative Software, Business Modeling, Version Control, Business Strategy, Organizational Skills
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Product Roadmaps, Workflow Management, Agile Methodology, Agile Product Development, Product Management, Business Priorities, Collaborative Software, Product Strategy, Project Design, Performance Measurement, Team Management, Business Metrics
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Package and Software Management, Bash (Scripting Language), Git (Version Control System), GitHub, Version Control, Unix Shell, Ubuntu, Shell Script, Scripting, Unix, Unix Commands, Linux, System Configuration, Linux Administration, File Management, Programming Principles, Software Installation
Beginner · Course · 1 - 4 Weeks

University of California San Diego
Skills you'll gain: Education and Training, Technical Communication, Diversity Equity and Inclusion Initiatives, Human Computer Interaction, Computational Thinking, Computer Science, Curriculum Development, Innovation, Technical Writing
Beginner · Course · 1 - 3 Months

Skills you'll gain: OpenAI, Artificial Intelligence, AI Product Strategy, Generative AI, ChatGPT, Emerging Technologies, Responsible AI, Machine Learning, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Pohang University of Science and Technology(POSTECH)
Skills you'll gain: Ancient History, Art History, Engineering, Scientific, and Technical Instruments, Materials science, Architecture and Construction, Civil Engineering, Architectural Design, Structural Engineering, Instrumental Music, Hydraulics, Geometry, Manufacturing Processes, Vibrations
Beginner · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Exploratory Data Analysis, Data-Driven Decision-Making, Data Analysis, Data Management, Analytical Skills, Statistical Inference, Team Management, Statistical Modeling, Strategic Decision-Making, Data Presentation, Statistics, Communication
Mixed · Course · 1 - 4 Weeks

Universidad Nacional Autónoma de México
Skills you'll gain: Energy and Utilities, Radiation Protection, Waste Minimization, Process Engineering, Materials science, Production Process, Manufacturing Processes, Chemical Engineering, Engineering Design Process, Design Specifications, Engineering Calculations, Manufacturing and Production, Environmental Engineering, Cost Estimation, Chemistry, Environment and Resource Management, Natural Resource Management, Safety Standards, Mathematical Modeling, Simulation and Simulation Software
Intermediate · Specialization · 3 - 6 Months

Google Cloud
Skills you'll gain: Technical Support, Google Cloud Platform, Technical Communication, Identity and Access Management, Cloud Services, Service Level, Personally Identifiable Information, Issue Tracking, Data Cleansing
Beginner · Course · 1 - 4 Weeks