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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Preview
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    D

    Dubai College of Tourism

    Menu Design for Dubai Hospitality

    Skills you'll gain: Revenue Management, Restaurant Management, Hospitality, Food and Beverage, Cost Accounting, Layout Design, Customer experience improvement, Graphic and Visual Design, Copywriting, Analysis

    5
    Rating, 5 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

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    U

    University of Virginia

    تحليلات التسويق

    Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Marketing Strategies, Marketing, Customer Analysis, Data-Driven Decision-Making, Analytics, Performance Measurement, Strategic Marketing, Brand Management, Regression Analysis, Consumer Behaviour, Return On Investment, A/B Testing, Statistical Analysis

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    Python NoSQL Data Engineering with MongoDB

    Skills you'll gain: MongoDB, Data Transformation, Customer Analysis, Data Analysis, Back-End Web Development, Customer Data Management, Data Processing, NoSQL, Data Maintenance, Pandas (Python Package), Data Validation, Financial Data, Data Import/Export, Database Management, Data Cleansing, Databases, Data Pipelines, Database Design, Data Access, Query Languages

    4.6
    Rating, 4.6 out of 5 stars
    ·
    63 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free
    Free
    G

    Goldman Sachs

    Fundamentos de Clientes e Concorrência com o 10,000 Women da Goldman Sachs

    Skills you'll gain: Competitive Analysis, Growth Strategies, Value Propositions, Target Market, Consumer Behaviour, Customer Insights, Business Strategies, Market Research, Price Negotiation, Product Strategy, Market Analysis

    4.9
    Rating, 4.9 out of 5 stars
    ·
    40 reviews

    Mixed · Course · 1 - 4 Weeks

  • C

    Coursera

    How to Analyze Tweet Engagement with Twitter Analytics

    Skills you'll gain: Social Media Marketing, Social Media, Key Performance Indicators (KPIs), Social Media Content, Brand Awareness, Marketing Analytics, Social Media Campaigns, Digital Advertising, Customer Engagement, Advertising, Market Analysis, Performance Analysis, Analysis, Digital Marketing, Marketing Communications

    4.9
    Rating, 4.9 out of 5 stars
    ·
    7 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • P

    Packt

    5S - Become a Certified 5S Specialist

    Skills you'll gain: Operational Excellence, Performance Measurement, Leadership and Management, Team Leadership, Key Performance Indicators (KPIs), Cleanliness, Auditing

    4.9
    Rating, 4.9 out of 5 stars
    ·
    9 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    Fire Protection System

    Skills you'll gain: Electrical Systems, Construction Inspection, Chemical Engineering, Building Codes, System Requirements, Safety Standards, Hazard Analysis, Hydraulics, Plumbing, Water Resources, Chemistry, Design Specifications, Engineering Calculations, Technical Standard

    4.4
    Rating, 4.4 out of 5 stars
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    16 reviews

    Intermediate · Course · 1 - 4 Weeks

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    I

    IE Business School

    Marketing Management Essentials: Market Analysis

    Skills you'll gain: Market Opportunities, Market Analysis, Market Research, Competitive Analysis, Marketing Management, Strategic Decision-Making, Customer Analysis, Marketing Strategies, Marketing, Strategic Thinking, Business Strategy, Marketing Strategy and Techniques, Business Analysis, Strategic Planning

    4.5
    Rating, 4.5 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Getting There and Going Beyond

    Skills you'll gain: Systems Engineering, Aerospace Basic Quality System Standards, Global Positioning Systems, Engineering Design Process, Control Systems, Systems Integration, Engineering, Human Factors, System Testing, Communication Systems, Robotics, Automation, Structural Engineering, Thermal Management, Physical Science, Electric Power Systems, Environmental Monitoring, Mechanics

    5
    Rating, 5 out of 5 stars
    ·
    10 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    Site Investigation

    Skills you'll gain: Laboratory Testing, Test Engineering, Laboratory Experience, Civil Engineering, Environmental Monitoring, Engineering Analysis, Virtual Environment, Experimentation, Research Reports, Structural Analysis, Analytical Testing, Construction, Engineering Practices, Penetration Testing, Engineering Calculations, Data Analysis Software, Technical Standard

    4.6
    Rating, 4.6 out of 5 stars
    ·
    7 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Beyond the Basics: Expand Your Copilot for Sales Expertise

    Skills you'll gain: Microsoft Copilot, Forecasting, Responsible AI, Sales Pipelines, Sales Strategy, Sales, Sales Enablement, Enterprise Sales, Sales Management, Microsoft Power Platform, Solution Selling, AI Enablement, Customer Relationship Management (CRM) Software, Microsoft 365, Microsoft Teams, Prompt Engineering, Data Integration, Data Management

    4.1
    Rating, 4.1 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
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    N

    Northeastern University

    Introduction to Service Innovation and Management

    Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Performance Improvement, Quality Improvement, Service Design, Process Design, Business Process Improvement, Patient Flow, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Effectiveness, Health Care, Customer experience improvement, Innovation, Change Management, Decision Making, Consumer Behaviour

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Menu Design for Dubai Hospitality: Dubai College of Tourism
  • تحليلات التسويق: University of Virginia
  • Python NoSQL Data Engineering with MongoDB: EDUCBA
  • Fundamentos de Clientes e Concorrência com o 10,000 Women da Goldman Sachs: Goldman Sachs
  • How to Analyze Tweet Engagement with Twitter Analytics: Coursera
  • 5S - Become a Certified 5S Specialist: Packt
  • Fire Protection System: L&T EduTech
  • Marketing Management Essentials: Market Analysis: IE Business School
  • Getting There and Going Beyond: University of Colorado Boulder
  • Site Investigation: L&T EduTech

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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