
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Call Center Experience, Customer Support, Greeting Customers, Retail Sales, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Ability To Meet Deadlines, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity
★ 4.6 (382) · Beginner · Course · 1 - 4 Weeks

Akamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Databases, Operating System Administration, Database Administration, Routing Protocols, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Web Design and Development, Cascading Style Sheets (CSS), Scripting Languages, Web Development, Data Structures, Data Analysis, Software Development
★ 4.6 (396) · Beginner · Professional Certificate · 3 - 6 Months

CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management
★ 4.6 (582) · Beginner · Professional Certificate · 3 - 6 Months
Skills you'll gain: Client Services, Loyalty Programs, Customer Retention, Relationship Management, Customer and Client Support, E-Commerce, Brand Loyalty, Customer Relationship Management, Customer Service, Customer Relationship Building, Customer Engagement, Web Analytics, Digital Marketing, Product Improvement, Customer Analysis, Digital Analysis, Digital Marketing Tools, Performance Analysis, Portfolio Management, Presentations
★ 4.8 (6.1K) · Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, Identity and Access Management, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Cloud Computing, Technical Support and Services, Web Applications, Information Technology, Customer Service, Software Development
★ 4.8 (6.9K) · Beginner · Professional Certificate · 3 - 6 Months

Google Cloud
Skills you'll gain: Product Support, Google Cloud Platform, Technical Support and Services, Help Desk Support, Cloud Management, Technical Support, Cloud Services, Identity and Access Management, Service Level, Technical Communication, Data Loss Prevention, Issue Tracking, Technical Documentation, Incident Management
Beginner · Course · 1 - 4 Weeks

Logical Operations
Skills you'll gain: Customer Service, Customer Retention, Customer Relationship Building, Customer Support, Customer and Client Support, Service Recovery, Customer Complaint Resolution, Greeting Customers, Customer experience improvement, Customer Engagement, Relationship Management, De-escalation Techniques, Interpersonal Communications, Personalized Service, Telephone Skills, Friendliness, Active Listening, Conflict Management, Crisis Management, Crisis Intervention
★ 4.9 (8) · Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Customer Service, LLM Application, Product Support, Operational Efficiency, Automation
★ 3.9 (9) · Beginner · Course · 1 - 4 Weeks

IBM
Skills you'll gain: Email Security, Cloud Infrastructure, Cloud Platforms, Technical Support, Technical Support and Services, Cloud Computing, Relational Databases, Cloud Computing Architecture, Hardware Troubleshooting, Operating System Administration, IT Service Management, Cloud Services, Cloud Development, Cloud Deployment, General Networking, Database Architecture and Administration, Professional Networking, Information Technology, Database Administration, Customer Service
★ 4.7 (13K) · Beginner · Professional Certificate · 3 - 6 Months

Logical Operations
Skills you'll gain: Customer Service, Customer Support, Multitasking, Workflow Management, Service Improvement, Customer Complaint Resolution, Customer experience improvement, Team Leadership, Organizational Skills, Greeting Customers, Stress Management, Interpersonal Communications, Performance Analysis, Service Recovery, Customer and Client Support, Management Training And Development, Leadership, Customer Communications Management, Communication, Verbal Communication Skills
Mixed · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Electronic Medical Record System, Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Medical Records, Patient Safety, Health Technology, Health Information Management, Clinical Informatics, Health Information Management and Medical Records, Health Informatics, Medical Equipment and Technology, Security Awareness, Desktop Support, End User Training and Support, Technical Support and Services, Medical Support, Technical Support, Customer Support
★ 4.8 (1.5K) · Beginner · Specialization · 3 - 6 Months

Alex Genadinik
Skills you'll gain: Verbal Communication Skills, Customer Complaint Resolution, De-escalation Techniques, Customer Service, Communication, Customer Retention, Emotional Intelligence, Empathy & Emotional Intelligence, Customer Relationship Building, Service Recovery, Communication Strategies, Customer Support, Customer experience improvement, Conflict Management, Empathy
Mixed · Course · 1 - 4 Weeks