Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: AI Product Strategy, Product Improvement, Customer Insights, Customer Analysis, Generative AI, Customer Data Management, Data-Driven Marketing, Analytics, Data Analysis, Business Reporting, Data Literacy, Data Collection, Performance Metric
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Product Support, End User Training and Support, Help Desk Support, Google Cloud Platform, Technical Support, Technical Support and Services, Service Level, Cloud Services, Issue Tracking, Technical Communication, Information Privacy, Personally Identifiable Information
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Google Cloud Platform, Data Analysis
Intermediate · Project · Less Than 2 Hours

Skills you'll gain: Product Support, Google Cloud Platform, End User Training and Support, Cloud Management, Technical Support, Technical Support and Services, Service Level, Technical Communication, Cloud Services, Service Management, Issue Tracking, Data Access
Beginner · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: Revenue Management, Upselling, Customer Retention, Cross Selling, Market Trend, Customer Acquisition Management, Business Modeling, Competitive Analysis, Product Strategy, Consumer Behaviour, Sustainable Business, Growth Strategies
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Gemini, Google Gemini, Google Cloud Platform, Cloud Management, Applied Machine Learning, Jupyter, Cloud Applications, Application Development, LLM Application, Text Mining, Statistical Reporting, Machine Learning, SQL
Intermediate · Project · Less Than 2 Hours

Skills you'll gain: Cloud API, Google Cloud Platform, Text Mining, Application Programming Interface (API), LLM Application, Large Language Modeling, Generative AI, Prompt Engineering, Natural Language Processing, Jupyter, Python Programming, Classification Algorithms
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Data Transformation, Customer Analysis, Customer Insights, Customer Data Management, MongoDB, Data Processing, Data Validation, Extract, Transform, Load, Financial Data, Data Import/Export, Data Pipelines, Data Integration, Code Reusability, Development Environment
Intermediate · Course · 1 - 4 Weeks

AI Business School
Skills you'll gain: Agentic Workflows, AI Workflows, Agentic systems, Generative AI Agents, Productivity, No-Code Development, AI Enablement, AI literacy, Customer Service, Digital Transformation, Automation, Feasibility Studies, Operational Efficiency, Responsible AI, Risking, Innovation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts, Content Creation, Registration
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Feature Engineering, Data Preprocessing, Model Training, Model Optimization, Applied Machine Learning, Model Evaluation, R Programming, Data Transformation, Data Cleansing, Predictive Modeling, Predictive Analytics, Supervised Learning, Classification Algorithms, Machine Learning Algorithms
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Service Level, Product Support, Google Cloud Platform, Cloud Management, Technical Support and Services, Technical Support, Cloud Services, Service Management, Personally Identifiable Information, Issue Tracking, Information Privacy, Technical Communication, Problem Management
Beginner · Course · 1 - 4 Weeks