• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • It Service Management

Results for "it service management"


  • C

    Coursera

    Introduction to Project Management with ClickUp

    Skills you'll gain: Productivity, Productivity Software, Consolidation, Collaborative Software, Setting Appointments, Calendar Management, Organizational Skills, Project Management Software, Scheduling, Time Management, Delegation Skills, Team Oriented, Document Management, Workflow Management, Goal Setting, Project Management, User Accounts

    4.5 stars, 801 reviews, Beginner, Guided Project, Less Than 2 Hours

    ★ 4.5 (801) · Beginner · Guided Project · Less Than 2 Hours

    Category: Free
    Free
  • M

    Madecraft

    Customer Service Professional Skills

    Intermediate · Specialization · 3 - 6 Months

  • U

    University of California San Diego

    Drug Development Product Management

    Skills you'll gain: Drug Development, Clinical Trials, Pharmaceuticals, Clinical Research, Commercialization, Pre-Clinical Development, Pharmaceutical Sales, Pharmacology, Regulatory Affairs, Pharmaceutical Terminology, Managed Care, Intellectual Property, Sales Strategy, Product Planning, Biotechnology, Portfolio Management, Bioinformatics, Strategic Partnership, Medical Science and Research, Marketing

    4.6 stars, 6.5K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (6.5K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    HR Management Fundamentals: Recruitment to Development

    Skills you'll gain: Succession Planning, Human Resources Management and Planning, Human Resources, Employee Engagement, Recruitment Strategies, Recruitment, Human Resource Management, Talent Recruitment, Human Resource Strategy, Human Capital, Performance Management, Human Resources Information System (HRIS), Talent Management, HR Tech, Drive Engagement, Full Cycle Recruitment, Human Resources Software, Performance Appraisal, Human Resource Policies, Workforce Development

    4.7 stars, 67 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.7 (67) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    CVS Health

    Call Center Customer Service

    Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Collaboration, Teamwork, Telephone Skills, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Record Keeping, Performance Metric, Customer experience improvement, Verbal Communication Skills, Problem Solving, Communication

    4.6 stars, 102 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.6 (102) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • J

    Johns Hopkins University

    Human Resources Management Essentials

    Skills you'll gain: Organizational Change, Change Management, Performance Review, Human Resource Policies, Talent Recruitment, Recruitment, Smart Goals, Employee Performance Management, Culture Transformation, Performance Appraisal, Employee Engagement, Diversity and Inclusion, Health Care Procedure and Regulation, Organizational Leadership, Performance Management, Recruitment Strategies, Interviewing Skills, Drive Engagement, Diversity Equity and Inclusion Initiatives, Human Resource Management

    4.7 stars, 127 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (127) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Brand Management: Strategies for a Strong Brand

    Skills you'll gain: Brand Management, Brand Strategy, Branding, Marketing Analytics, Data-Driven Decision-Making, Sustainable Business, Governance, Stakeholder Engagement, Storytelling, Growth Strategies, Innovation, Communication

    4.7 stars, 193 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (193) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Retail Management Mastery: Strategy, Analysis & Success

    Skills you'll gain: Retail Management, Retail Store Operations, Merchandising, Customer Analysis, Customer Insights, Market Intelligence, Business Strategies, Competitive Analysis, Business Management, Organizational Strategy, Consumer Behaviour, Inventory Management System, Market Analysis, Case Studies, Market Share, Strategic Decision-Making, Sustainable Business, Intellectual Property, Financial Analysis, Geographic Information Systems

    5 stars, 46 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 5 (46) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • A

    Alfaisal University | KLD

    خدمة العملاء | Customer Service

    Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Client Services, Customer Complaint Resolution, Customer Support, Customer Retention, Customer experience strategy (CX), Business Planning, Communication Strategies, Communication

    4.8 stars, 271 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (271) · Beginner · Course · 1 - 4 Weeks

  • U

    University of Virginia

    Customer-Centric IT Strategy

    Skills you'll gain: IT Management, Technology Strategies, Information Technology, Business Strategy, Cyber Risk, Cyber Security Strategy, Design Thinking, Process Design, AI Enablement, Large Language Modeling, Threat Management, Cybersecurity, Business Modeling, Agile Methodology, Artificial Intelligence, Project Portfolio Management, Technical Communication, Customer experience improvement

    4.6 stars, 677 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.6 (677) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Master Quality Management: Apply SPC, Six Sigma & Lean

    Skills you'll gain: Statistical Process Controls, Six Sigma Methodology, Lean Methodologies, Quality Management, Quality Improvement, Lean Six Sigma, Quality Monitoring, Kaizen Methodology, Quality Management Systems, Quality Control, Brainstorming, Benchmarking, Process Improvement, Continuous Quality Improvement (CQI), Run Chart, Continuous Improvement Process, Pareto Chart, Root Cause Analysis, Analysis

    4.6 stars, 32 reviews, Mixed, Course, 1 - 4 Weeks

    ★ 4.6 (32) · Mixed · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Columbia University

    Financial Engineering and Risk Management

    Skills you'll gain: Portfolio Management, Derivatives, Financial Market, Securities (Finance), Investment Management, Portfolio Risk, Asset Management, Credit Risk, Mortgage Loans, Mathematical Modeling, Investments, Applied Mathematics, Risk Modeling, Estimation, Capital Markets, Futures Exchange, Financial Modeling, Regression Analysis, Market Liquidity, Statistical Methods

    4.6 stars, 433 reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.6 (433) · Intermediate · Specialization · 3 - 6 Months

    Category: Job skills
    Job skills
    Status: Free trial
    Free trial
1…222324…834

In summary, here are 10 of our most popular it service management courses

  • Introduction to Project Management with ClickUp: Coursera
  • Customer Service Professional Skills: Madecraft
  • Drug Development Product Management: University of California San Diego
  • HR Management Fundamentals: Recruitment to Development: Coursera
  • Call Center Customer Service: CVS Health
  • Human Resources Management Essentials: Johns Hopkins University
  • Brand Management: Strategies for a Strong Brand: Coursera
  • Retail Management Mastery: Strategy, Analysis & Success: EDUCBA
  • خدمة العملاء | Customer Service: Alfaisal University | KLD
  • Customer-Centric IT Strategy: University of Virginia

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok