• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Mastering Java - From Beginner to Intermediate

      Skills you'll gain: Java Programming, Object Oriented Design

      Intermediate · Specialization · 1 - 3 Months

    • Status: Preview
      Preview
      U

      University of Maryland, College Park

      Applied Public Health Informatics for Leaders

      Skills you'll gain: Health Informatics, Public Health, Health Policy, Health Care Administration, Health Care, Health Systems, Healthcare Industry Knowledge, Data Integration, Health Technology, Data Analysis Software, Technical Communication

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Configuring MongoDB Atlas with BigQuery Dataflow Templates

      Skills you'll gain: MongoDB, Dataflow, Applied Machine Learning, Google Cloud Platform, Data Pipelines, Big Data, Data Integration, Data Analysis

      Intermediate · Project · Less Than 2 Hours

    • G

      Google Cloud

      Change Management for Google Workspace - Español

      Skills you'll gain: Change Management, Stakeholder Engagement, Organizational Change, Google Workspace, Training and Development, Organizational Effectiveness, Customer Success Management, Strategic Communication, Communication Strategies, Needs Assessment

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      Alteryx Mastery: Data Analytics & Workflow Automation

      Skills you'll gain: Data Import/Export, Alteryx, Data Visualization, Data Presentation, Business Analytics, Data Governance, Workflow Management, Analytics, Operational Efficiency, Business Reporting, Data Cleansing, Data Management, Data Manipulation, Data Transformation, Data Processing, Data Analysis, Business Process Automation, Data Integration, Automation

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      R

      Real Madrid Graduate School Universidad Europea

      Trends and Innovations in Sports Media

      Skills you'll gain: Customer Engagement, AI Personalization, Media Production, Media Strategy, Media and Communications, Community Organizing, Augmented and Virtual Reality (AR/VR), Digital Media Strategy, Content Creation, Social Media Strategy, Web Content, Social Media, Revenue Management, Innovation, Brand Management, Data-Driven Decision-Making, E-Commerce, Video Production, User Centered Design, Game Theory

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      W

      Whizlabs

      Azure Data Storage Solutions

      Skills you'll gain: Microsoft Azure, Azure Synapse Analytics, Data Integration, Cloud Storage, Data Lakes, Data Pipelines, Data Storage, Databricks, Microsoft SQL Servers, NoSQL, .NET Framework, Data Security, Real Time Data, Encryption, Scalability

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Benutze Facebook für Marketing von Kleinunternehmen

      Skills you'll gain: Facebook, Social Media Marketing, Marketing Analytics, Social Media Management, Advertising, Target Audience, Social Media Strategy, Digital Advertising, Business Marketing, Content Creation, Customer Engagement

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      P

      Packt

      Agile Product Owner Level 2 – Certification & Mock Exams

      Skills you'll gain: Backlogs, Product Strategy, Agile Product Development, Stakeholder Management, Business Modeling, Forecasting, Product Planning, Release Management, Product Roadmaps, Product Management, Agile Methodology, Sprint Planning, User Story, Agile Project Management, Prioritization, Contract Management, Business Metrics

      Intermediate · Course · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Advanced Incident Handling and Analysis Techniques

      Skills you'll gain: Cloud Security, Intrusion Detection and Prevention, Email Security, Incident Response, Application Security, Cloud Computing, Computer Security Incident Management, Cyber Attacks, Cyber Threat Intelligence, Threat Detection, Web Applications, Malware Protection, Network Security, Threat Management, Security Information and Event Management (SIEM), Network Monitoring

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      B

      Board Infinity

      Impactful Workplace Communication for Career Launch

      Skills you'll gain: Active Listening, Business Writing, Presentations, Public Speaking, Communication, Conflict Management, Writing, Interpersonal Communications, Business Communication, Verbal Communication Skills, Constructive Feedback, Professional Development, Personal Development, Self-Awareness, Non-Verbal Communication, Growth Mindedness, Branding, Professional Networking, Goal Setting

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      P

      Packt

      Cryptography, Network Security, and Application Security

      Skills you'll gain: Cybersecurity, Network Security, Cloud Security, Application Security, OSI Models, Cryptography, Encryption, Endpoint Security, Firewall, Malware Protection, Wireless Networks, Network Protocols, Public Key Infrastructure, Data Integrity, Virtualization

      Intermediate · Course · 1 - 4 Weeks

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…222223224…237

    In summary, here are 10 of our most popular customer journey courses

    • Mastering Java - From Beginner to Intermediate: Packt
    • Applied Public Health Informatics for Leaders: University of Maryland, College Park
    • Configuring MongoDB Atlas with BigQuery Dataflow Templates: Google Cloud
    • Change Management for Google Workspace - Español: Google Cloud
    • Alteryx Mastery: Data Analytics & Workflow Automation: Coursera Instructor Network
    • Trends and Innovations in Sports Media: Real Madrid Graduate School Universidad Europea
    • Azure Data Storage Solutions : Whizlabs
    • Benutze Facebook für Marketing von Kleinunternehmen: Coursera Project Network
    • Agile Product Owner Level 2 – Certification & Mock Exams: Packt
    • Advanced Incident Handling and Analysis Techniques: Packt

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok