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  • Customer Success Management

Results for "customer success management"


  • U

    Unilever

    Supply Chain Management and Analytics

    Skills you'll gain: Supply Chain, Demand Planning, Supply Chain Management, Supply Chain Planning, Process Improvement, Process Improvement and Optimization, Performance Improvement, Customer Demand Planning, Logistics Management, Resource Planning, Sustainable Business, Logistics, Analytics, Profit and Loss (P&L) Management, Corporate Sustainability, Scheduling, Data Analysis, Risk Management, Data Visualization, Problem Solving

    4.8
    Rating, 4.8 out of 5 stars
    ·
    567 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Brand Management: Strategies for a Strong Brand

    Skills you'll gain: Brand Management, Brand Strategy, Branding, Marketing Analytics, Data-Driven Decision-Making, Sustainable Business, Governance, Stakeholder Engagement, Storytelling, Growth Strategies, Innovation, Communication

    4.7
    Rating, 4.7 out of 5 stars
    ·
    189 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Improving Classroom Management with Class Dojo

    Skills you'll gain: Classroom Management, Education Software and Technology, Real Time Data, Data Management, Record Keeping

    4.6
    Rating, 4.6 out of 5 stars
    ·
    155 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • U

    University of Illinois Urbana-Champaign

    Customer Insights: Quantitative Techniques

    Skills you'll gain: New Product Development, Product Development, Design Thinking, Market Research, Revenue Forecasting, Market Opportunities, Quantitative Research, Customer Insights, User Research, Consumer Behaviour, Ideation, Market Analysis, Target Market, Forecasting, Innovation, Target Audience, Needs Assessment, Analysis, Data Collection, Decision Making

    3.7
    Rating, 3.7 out of 5 stars
    ·
    33 reviews

    Mixed · Course · 1 - 3 Months

  • E

    EDUCBA

    Analyze Commercial Banking & Customer Strategy

    Skills you'll gain: Commercial Banking, Banking, Retail Banking, Banking Services, Financial Inclusion, Commercial Lending, Bank Regulations, Customer Relationship Building, Customer Analysis, Consumer Lending, Financial Regulation, Customer Relationship Management, Financial Services, Financial Industry Regulatory Authorities, Case Studies, Customer Complaint Resolution, Competitive Analysis, Relationship Management, Regulatory Compliance, Technology Strategies

    4.9
    Rating, 4.9 out of 5 stars
    ·
    11 reviews

    Mixed · Course · 1 - 4 Weeks

  • A

    AI CERTs

    Customer Service with AI

    Skills you'll gain: Customer Communications Management, Data Ethics, AI Integrations, Agentic Workflows, Quality Monitoring, Emerging Technologies

    Beginner · Course · 1 - 3 Months

  • C

    CVS Health

    CVS Health Retail Customer Service

    Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Cashiering, Empathy, Cross Selling, Retail Sales, Call Center Experience, Customer Support, Transaction Processing, Selling Techniques, Upselling, Retail Store Operations, Customer Complaint Resolution, Conflict Management, Product Knowledge, Team Oriented, Communication, Time Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    466 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Bestseller
    Bestseller
    U

    University of London

    Brand Management: Aligning Business, Brand and Behaviour

    Skills you'll gain: Brand Management, Branding, Brand Marketing, Brand Strategy, Brand Awareness, Brand Loyalty, Culture Transformation, Employee Engagement, Marketing Management, Global Marketing, Internal Communications, Experience Design, Customer experience strategy (CX), Human Resource Strategy, Human Resources, Strategic Marketing, Organizational Change, Organizational Development, Behavior Management, Consumer Behaviour

    4.9
    Rating, 4.9 out of 5 stars
    ·
    7.8K reviews

    Beginner · Course · 1 - 3 Months

  • A

    AI Business School

    AI for Customer care

    Skills you'll gain: Agentic Workflows, Prompt Engineering, AI Workflows, Prompt Engineering Tools, Agentic systems, Generative AI Agents, Generative AI, AI Personalization, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, AI literacy, AI Enablement, ChatGPT, Risk Analysis, LLM Application, Artificial Intelligence, Innovation, Productivity

    Beginner · Specialization · 1 - 3 Months

  • C

    Coursera

    GenAI for Customer Insights

    Skills you'll gain: Customer Insights, AI Personalization, Customer Analysis, Customer experience strategy (CX), Generative AI, User Feedback, Customer experience improvement, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Predictive Analytics, Data Analysis, Artificial Intelligence

    Beginner · Course · 1 - 4 Weeks

  • Status: Bestseller
    Bestseller
    U

    University of Pennsylvania

    Achieving Personal and Professional Success

    Skills you'll gain: Influencing, Active Listening, Negotiation, Communication, Communication Strategies, Persuasive Communication, Contract Negotiation, Trustworthiness, Leadership, Interpersonal Communications, Leadership Development, Business Communication, Strategic Communication, Relationship Building, Rapport Building, Professional Networking, Innovation, Growth Mindedness, Personal Development, Optimism

    4.7
    Rating, 4.7 out of 5 stars
    ·
    3.2K reviews

    Beginner · Specialization · 3 - 6 Months

  • S

    Samsung

    Samsung Customer Care Essentials

    Skills you'll gain: Help Desk Support, Technical Support, Technical Support and Services, Hardware Troubleshooting, Customer Service, Product Support, Customer Support, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Android (Operating System), Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication

    4.4
    Rating, 4.4 out of 5 stars
    ·
    9 reviews

    Beginner · Course · 1 - 4 Weeks

1…232425…834

In summary, here are 10 of our most popular customer success management courses

  • Supply Chain Management and Analytics: Unilever
  • Brand Management: Strategies for a Strong Brand: Coursera
  • Improving Classroom Management with Class Dojo: Coursera
  • Customer Insights: Quantitative Techniques: University of Illinois Urbana-Champaign
  • Analyze Commercial Banking & Customer Strategy: EDUCBA
  • Customer Service with AI: AI CERTs
  • CVS Health Retail Customer Service: CVS Health
  • Brand Management: Aligning Business, Brand and Behaviour: University of London
  • AI for Customer care: AI Business School
  • GenAI for Customer Insights: Coursera

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