Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

L&T EduTech
Skills you'll gain: Embedded Systems, Control Systems, Programmable Logic Controllers, Robotics, Internet Of Things, C (Programming Language), Automation, Simulation and Simulation Software, Integration Testing, Cloud Computing, Electronic Components, Computer Hardware, Matlab
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Scrum (Software Development), User Story, Backlogs, Agile Methodology, Sprint Planning, Agile Project Management, Prioritization, Sprint Retrospectives, Estimation, Workflow Management, Risk Management, Cross-Functional Collaboration
Mixed · Course · 1 - 4 Weeks

American Council on Exercise
Skills you'll gain: Health And Wellness Coaching, Kinesiology, Coaching, Exercise Science, Motivational Interviewing, Patient Education And Counseling, Empowerment, Gynecology, Sports Medicine, Physiology, Diversity Awareness, Empathy, Anatomy, Endocrinology
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Computer Security Incident Management, Digital Forensics, Disaster Recovery, Risk Management Framework, Cybersecurity, NIST 800-53, Threat Management, Risk Management, Security Strategy, Network Security, Security Controls, Vulnerability Assessments, Virtualization and Virtual Machines, Cloud Computing
Intermediate · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Policy Development, AI Enablement, Responsible AI, Labor Relations, Workforce Management, Generative AI, Automation, Artificial Intelligence, Business Ethics, Job Analysis, Customer Relationship Management
Beginner · Course · 1 - 4 Weeks

Simplilearn
Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Dashboard, Data Visualization, Data Modeling, Interactive Data Visualization, Report Writing, Data Visualization Software, Data Storytelling, Data Transformation, Data Manipulation, Data Cleansing, Data Sharing, Key Performance Indicators (KPIs), Relationship Building
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Target Audience, Facebook, Social Media, Persona Development, Social Media Marketing, Social Media Strategy, Customer Insights, Presentations, Web Analytics, Marketing Budgets
Intermediate · Guided Project · Less Than 2 Hours

Indian Institute of Science
Skills you'll gain: Engineering Documentation, Biomedical Engineering, Medical Devices, Technical Documentation, Electronic Systems, Electronic Components, Technical Communication, Materials science, Manufacturing Processes, Prototyping
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Customer Success Management, Sales Support, Salesforce, Data Visualization, Sales Management, Customer Relationship Management (CRM) Software, Customer Support, Sales Pipelines, Dashboard, Customer Service, Data-Driven Decision-Making, Business Reporting, Performance Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Azure Synapse Analytics, Data Warehousing, Power BI, Data Integration, Data Architecture, Data Visualization Software, Microsoft Azure, Apache Spark, Database Management, Data Pipelines, Performance Tuning, Data Processing, Data Security, Scalability
Beginner · Course · 1 - 3 Months

Duke University
Skills you'll gain: Telehealth, Teamwork, Patient Communication, Collaboration, Health Technology, Health Care, Patient Coordination, Communication, Patient Education And Counseling, Patient-centered Care, Patient Treatment, Patient Flow, Primary Care, Health Systems
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: OpenAI API, LLM Application, Cost Benefit Analysis, Generative AI, AI Enablement, Application Programming Interface (API), Business Logic, Prompt Engineering, Scalability, Business Analysis, TypeScript, Node.JS, AI Security, System Design and Implementation, File I/O
Intermediate · Guided Project · Less Than 2 Hours