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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • P

    Packt

    Data Storytelling - From Insight to Impact

    Skills you'll gain: Data Presentation, Verbal Communication Skills, Presentations, Dashboard, Infographics, Storytelling, Data Visualization Software, Persuasive Communication, Communication, Non-Verbal Communication, Target Audience, Decision Making

    Intermediate · Course · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Fundamentals of AI, Machine Learning, and Python Programming

    Skills you'll gain: NumPy, PyTorch (Machine Learning Library), Predictive Modeling, Matplotlib, Artificial Intelligence, Development Environment, Pandas (Python Package), Deep Learning, Classification And Regression Tree (CART), Python Programming, Artificial Neural Networks, Data Manipulation, Tensorflow, Regression Analysis, Machine Learning, Computer Programming, Model Evaluation

    Beginner · Course · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI for Product R&D Teams

    Skills you'll gain: AI Product Strategy, Prompt Engineering Tools, Generative AI, Innovation, New Product Development, Product Development, Responsible AI, Process Development, AI Enablement, Ethical Standards And Conduct, AI Workflows, Project Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Unreal Engine 5 - The Intermediate Course

    Skills you'll gain: Unreal Engine, Data Structures, 3D Assets, Game Design, 3D Modeling, Virtual Environment, Data Store, Video Game Development, Animation and Game Design, Visualization (Computer Graphics), Data Management, Object Oriented Programming (OOP), Scripting, Scalability, Event-Driven Programming, Software Design, Debugging, Performance Tuning

    Intermediate · Specialization · 1 - 3 Months

  • Status: New
    New
    Status: Preview
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    C

    Coursera

    Mastering HCM: Oracle Fusion & Dayforce Essentials

    Skills you'll gain: Dayforce (HCM Software), HR Tech, Human Resource Strategy, Human Resources Information System (HRIS), Role-Based Access Control (RBAC), Human Resources, Compliance Management, Compliance Reporting, Payroll, Data Architecture, Data Flow Diagrams (DFDs), Workforce Planning, Oracle Cloud Applications, Workforce Management, Benefits Administration, Enterprise Resource Planning, Workflow Management, Data Integration, Business Strategy, Analytics

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Create a buyer persona diagram for businesses with Creately

    Skills you'll gain: Diagram Design, Persona Development, User Accounts, Target Audience, Graphic Design, Collaborative Software, Productivity Software, Market Analysis

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    U

    University of California, Davis

    Initiating a Research Project

    Skills you'll gain: Research, Research Methodologies, Research and Design, Journals

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Status: Free Trial
    Free Trial
    R

    Real Madrid Graduate School Universidad Europea

    Fundamentos del Marketing Deportivo

    Skills you'll gain: Marketing Effectiveness, Marketing Analytics, Key Performance Indicators (KPIs), Marketing, Return On Investment, Digital Marketing, Marketing Strategy and Techniques, Consumer Behaviour, Branding, Customer Engagement, Advertising, Brand Management, Strategic Partnership, Sales Process, Price Negotiation, Data Analysis, Stakeholder Management, Public Relations, Emotional Intelligence, Creative Thinking

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Salesforce Design Mastery: CRM Customization

    Skills you'll gain: Salesforce, Salesforce Development, Customer Relationship Management, Data Security, Security Controls, No-Code Development, Automation, Identity and Access Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Strategic Product Management

    Skills you'll gain: Design Thinking, Technical Product Management, Product Management, Product Lifecycle Management, Agile Methodology, Product Development, Go To Market Strategy, New Product Development, Data Visualization Software, Market Analysis, Target Market, Competitive Analysis, Data Analysis, Microsoft Excel, Cross-Functional Collaboration

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    D

    Dassault Systèmes

    Virtual Factory for Education

    Skills you'll gain: Robotics, Automation Engineering, Technical Design

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    AI CERTs

    AI Foundations & Industry Overview for Telecommunication

    Skills you'll gain: Internet Of Things, Natural Language Processing, Telecommunications, Artificial Intelligence and Machine Learning (AI/ML), Automation, Network Performance Management, Network Monitoring, Data Pipelines, Generative AI Agents, Generative AI, Wireless Networks, Artificial Intelligence, Emerging Technologies, Network Architecture, Digital Communications, Computer Networking, Network Protocols, Responsible AI, Communication, System Design and Implementation

    Beginner · Course · 1 - 4 Weeks

Searches related to customer journey

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In summary, here are 10 of our most popular customer journey courses

  • Data Storytelling - From Insight to Impact: Packt
  • Fundamentals of AI, Machine Learning, and Python Programming: Packt
  • GenAI for Product R&D Teams: Coursera
  • Unreal Engine 5 - The Intermediate Course: Packt
  • Mastering HCM: Oracle Fusion & Dayforce Essentials: Coursera
  • Create a buyer persona diagram for businesses with Creately: Coursera
  • Initiating a Research Project: University of California, Davis
  • Fundamentos del Marketing Deportivo: Real Madrid Graduate School Universidad Europea
  • Salesforce Design Mastery: CRM Customization: Coursera
  • Strategic Product Management: Board Infinity

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