Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Google Cloud
Skills you'll gain: Generative AI Agents, Generative AI, AI Enablement, AI Orchestration, Agentic systems, Google Cloud Platform, Customer experience improvement, AI Workflows, Prompt Engineering, Tool Calling, Innovation, Organizational Strategy
Beginner · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Sprint Retrospectives, Service Recovery, Drive Engagement, Technology Solutions, User Feedback, Customer Engagement, Product Lifecycle Management, Technical Product Management, End User Training and Support, Change Management, Active Listening, User Experience, Decision Making, Continuous Improvement Process
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Project Implementation, Program Implementation, System Implementation, Solution Delivery, Project Documentation, Technical Documentation, E-Commerce, Constructive Feedback, User Feedback, Product Management, Project Management, Customer experience improvement, B2B Sales, Business-To-Consumer, Business Strategy
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Computer Vision, Mobile Development, Model Deployment, PyTorch (Machine Learning Library), Application Development, Tensorflow, Transfer Learning, Application Deployment, Data Preprocessing, Model Evaluation, User Interface (UI), Development Environment, Real Time Data, User Interface (UI) Design
Intermediate · Course · 1 - 3 Months

University of Washington
Skills you'll gain: Web Content Accessibility Guidelines, Browser Compatibility, User Story, HTML and CSS, GitHub, Microsoft Copilot, Web Development, Web Design and Development, Web Design, Application Deployment, Responsive Web Design, Git (Version Control System), AI Workflows, Front-End Web Development, Development Testing, Debugging, User Requirements Documents, Functional Requirement, Semantic Web
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Facebook, Persona Development, Social Media, Social Media Marketing, Social Media Campaigns, Customer Engagement, Social Media Strategy, Customer Insights, Target Audience, Marketing Materials
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: OpenAI API, ChatGPT, Unified Modeling Language, LLM Application, Prompt Engineering, Software Visualization, Technical Communication, User Story, Application Programming Interface (API), Development Environment
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Instagram, Content Performance Analysis, Social Media Management, Social Media, Social Media Marketing, Brand Marketing, Social Media Strategy, Content Strategy, Customer Engagement, Marketing Analytics, Content Creation, Performance Metric, Analytics
Beginner · Course · 1 - 4 Weeks

Cisco Learning and Certifications
Skills you'll gain: Virtual Private Networks (VPN), Wide Area Networks, Network Architecture
Beginner · Course · 1 - 3 Months

Skills you'll gain: Business Modeling, Customer Relationship Management, Entrepreneurship, New Business Development, Business Planning, Telecommuting, Business Strategy, Value Propositions, Collaborative Software
Beginner · Guided Project · Less Than 2 Hours

LearnQuest
Skills you'll gain: Active Listening, Prospecting and Qualification, Sales Prospecting, Sales, Rapport Building, Value Propositions, Sales Pipelines, User Research, Sales Process, Persona Development, Communication, Interpersonal Communications, Customer Analysis, Cultural Responsiveness, Resilience
Mixed · Course · 1 - 4 Weeks

University of Virginia
Skills you'll gain: Stakeholder Communications, Customer Insights, Product Management, Product Improvement, New Product Development, Product Lifecycle Management, Product Roadmaps, Innovation, Agile Methodology, Business Analytics, Data-Driven Decision-Making, Product Testing, Lean Methodologies, Continuous Improvement Process
Beginner · Course · 1 - 4 Weeks