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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Agentes de IA generativa: transforme sua organização

    Skills you'll gain: Generative AI Agents, Generative AI, AI Enablement, AI Orchestration, Agentic systems, Google Cloud Platform, Customer experience improvement, AI Workflows, Prompt Engineering, Tool Calling, Innovation, Organizational Strategy

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Platform Product Revival

    Skills you'll gain: Sprint Retrospectives, Service Recovery, Drive Engagement, Technology Solutions, User Feedback, Customer Engagement, Product Lifecycle Management, Technical Product Management, End User Training and Support, Change Management, Active Listening, User Experience, Decision Making, Continuous Improvement Process

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    A

    Adobe

    Course 4: Adobe Commerce Best Practice, Case Study, Careers

    Skills you'll gain: Project Implementation, Program Implementation, System Implementation, Solution Delivery, Project Documentation, Technical Documentation, E-Commerce, Constructive Feedback, User Feedback, Product Management, Project Management, Customer experience improvement, B2B Sales, Business-To-Consumer, Business Strategy

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    YOLO-NAS + v8 Full-Stack Computer Vision Course

    Skills you'll gain: Computer Vision, Mobile Development, Model Deployment, PyTorch (Machine Learning Library), Application Development, Tensorflow, Transfer Learning, Application Deployment, Data Preprocessing, Model Evaluation, User Interface (UI), Development Environment, Real Time Data, User Interface (UI) Design

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Washington

    Guided Website Development Project

    Skills you'll gain: Web Content Accessibility Guidelines, Browser Compatibility, User Story, HTML and CSS, GitHub, Microsoft Copilot, Web Development, Web Design and Development, Web Design, Application Deployment, Responsive Web Design, Git (Version Control System), AI Workflows, Front-End Web Development, Development Testing, Debugging, User Requirements Documents, Functional Requirement, Semantic Web

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Interessen des durchschnittlichen Facebook Nutzers

    Skills you'll gain: Facebook, Persona Development, Social Media, Social Media Marketing, Social Media Campaigns, Customer Engagement, Social Media Strategy, Customer Insights, Target Audience, Marketing Materials

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free
    Free
    C

    Coursera

    OpenAI Assistant: Create a Code to UML-Diagram generator

    Skills you'll gain: OpenAI API, ChatGPT, Unified Modeling Language, LLM Application, Prompt Engineering, Software Visualization, Technical Communication, User Story, Application Programming Interface (API), Development Environment

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    C

    Coursera

    Instagram Optimization: Grow Your Presence

    Skills you'll gain: Instagram, Content Performance Analysis, Social Media Management, Social Media, Social Media Marketing, Brand Marketing, Social Media Strategy, Content Strategy, Customer Engagement, Marketing Analytics, Content Creation, Performance Metric, Analytics

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Cisco Learning and Certifications

    Providing Customers Internet Connectivity using BGP

    Skills you'll gain: Virtual Private Networks (VPN), Wide Area Networks, Network Architecture

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Créer un Business Model Canva avec Mural

    Skills you'll gain: Business Modeling, Customer Relationship Management, Entrepreneurship, New Business Development, Business Planning, Telecommuting, Business Strategy, Value Propositions, Collaborative Software

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    LearnQuest

    Foundations of Sales Success

    Skills you'll gain: Active Listening, Prospecting and Qualification, Sales Prospecting, Sales, Rapport Building, Value Propositions, Sales Pipelines, User Research, Sales Process, Persona Development, Communication, Interpersonal Communications, Customer Analysis, Cultural Responsiveness, Resilience

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    University of Virginia

    디지털 제품 경영: 현대적 기본 원칙

    Skills you'll gain: Stakeholder Communications, Customer Insights, Product Management, Product Improvement, New Product Development, Product Lifecycle Management, Product Roadmaps, Innovation, Agile Methodology, Business Analytics, Data-Driven Decision-Making, Product Testing, Lean Methodologies, Continuous Improvement Process

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Agentes de IA generativa: transforme sua organização: Google Cloud
  • Platform Product Revival: University of Maryland, College Park
  • Course 4: Adobe Commerce Best Practice, Case Study, Careers: Adobe
  • YOLO-NAS + v8 Full-Stack Computer Vision Course: Packt
  • Guided Website Development Project: University of Washington
  • Interessen des durchschnittlichen Facebook Nutzers: Coursera
  • OpenAI Assistant: Create a Code to UML-Diagram generator: Coursera
  • Instagram Optimization: Grow Your Presence: Coursera
  • Providing Customers Internet Connectivity using BGP : Cisco Learning and Certifications
  • Créer un Business Model Canva avec Mural: Coursera

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