• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • G

    Google Cloud

    Google Cloud Digital Leader - Français

    Skills you'll gain: Cloud Management, Distributed Denial-Of-Service (DDoS) Attacks, Cloud Security, Artificial Intelligence and Machine Learning (AI/ML), Serverless Computing, Digital Transformation, Site Reliability Engineering, Containerization, Application Programming Interface (API), Google Cloud Platform, Cloud Solutions, Cloud Infrastructure, Data Governance, Hybrid Cloud Computing, Cloud Storage, Business Transformation, Real Time Data, Cloud Services, Cost Management, Data Security

    ★ 4.6 (14) · Beginner · Specialization · 3 - 6 Months

  • E

    EDUCBA

    DP-100 Microsoft Azure DS Exam

    Skills you'll gain: Microsoft Azure, Model Deployment, MLOps (Machine Learning Operations), Cloud Computing, Cloud Deployment, Data Pipelines, Data Store, Model Training, Data Management, Cloud Infrastructure, Applied Machine Learning, AI Workflows, Model Evaluation, Machine Learning Algorithms, Configuration Management, Development Environment

    ★ 4.6 (30) · Intermediate · Course · 1 - 4 Weeks

  • B

    Board Infinity

    Fundamentals of Product Management

    Skills you'll gain: Product Management, Cross-Functional Collaboration, Product Planning, Product Roadmaps, Product Strategy, Analysis, Stakeholder Management, Stakeholder Communications, Data-Driven Decision-Making, Decision Making, Market Analysis, Key Performance Indicators (KPIs)

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Advanced Project Operations & Automation

    Skills you'll gain: Earned Value Management, Workflow Management, Business Process Automation, Change Management, Project Management, Project Controls, Performance Measurement, Automation, Predictive Modeling, AI Enablement, Strategic Communication, Data-Driven Decision-Making, Risk Analysis, Process Improvement and Optimization, Process Optimization, Analytics, Cloud-Based Integration, Generative AI, Systems Integration, Machine Learning

    ★ 4 (7) · Advanced · Specialization · 3 - 6 Months

  • B

    Board Infinity

    Blockchain Technology Applied

    Skills you'll gain: Blockchain, User Interface (UI), User Interface (UI) Design, User Interface and User Experience (UI/UX) Design, Cryptography, Secure Coding, Security Testing, Security Architecture Review, Web Development Tools, Security Controls, React Redux, Encryption, User Experience Design, Key Management, Cryptographic Protocols, Security Strategy, Application Security, Legal Technology, Vulnerability Assessments, Data Security

    Intermediate · Specialization · 1 - 3 Months

  • E

    EDUCBA

    REST Assured Java - Beginners

    Skills you'll gain: API Testing, Restful API, Application Programming Interface (API), Test Script Development, JSON, Data Validation, Test Automation, Test Case, Development Environment, Verification And Validation

    ★ 5 (11) · Mixed · Course · 1 - 4 Weeks

  • M

    Microsoft

    Develop Clustering Models with Azure ML Designer

    Skills you'll gain: Microsoft Azure, Unsupervised Learning, Applied Machine Learning, Predictive Modeling, Predictive Analytics, Model Deployment, Data Transformation, Model Evaluation, Model Training, Exploratory Data Analysis, Data Processing, Machine Learning Algorithms, Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Cloud Computing, User Accounts

    ★ 4.9 (11) · Intermediate · Guided Project · Less Than 2 Hours

  • C

    Coursera

    مقدمة لجداول بيانات جوجل

    Skills you'll gain: Dashboard, Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Service Level Agreement, Data Validation, Data Entry

    ★ 4.3 (26) · Beginner · Guided Project · Less Than 2 Hours

  • U

    University of Arizona

    Management of Marketing Communications

    Skills you'll gain: Integrated Marketing Communications, Media and Communications, Marketing Communications, Brand Strategy, Brand Marketing, Branding, Marketing, Brand Management, Marketing Strategies, Strategic Marketing, Marketing Effectiveness, Strategic Communication, Social Media Strategy, Content Marketing, Social Media Marketing, Direct Marketing, Product Marketing, Marketing Strategy and Techniques, Communication, Digital Marketing

    Beginner · Specialization · 3 - 6 Months

  • U

    University of Maryland, College Park

    Online Advertising & Social Media

    Skills you'll gain: Online Advertising, Data Visualization, Digital Advertising, Advertising, Analytics, Big Data, Paid media, Social Media Strategy, Social Media, Data Ethics, Marketing, Digital Media Strategy, Social Media Marketing, Data-Driven Decision-Making, Business Analytics, Social Media Analytics, Business Transformation, Social Media Campaigns, Return On Investment, Descriptive Analytics

    ★ 4.7 (7) · Beginner · Course · 1 - 4 Weeks

  • N

    Nikolai Schuler

    Snowflake - Intermediate Course

    Skills you'll gain: Role-Based Access Control (RBAC), Data Access, Identity and Access Management, Data Pipelines, User Accounts, Real Time Data, Data Management, Data Loss Prevention, Data Warehousing, Disaster Recovery, Microsoft Azure, Data Storage, Database Management, Cloud Storage, Cloud Computing, Data Analysis

    ★ 4.3 (10) · Intermediate · Course · 1 - 4 Weeks

  • M

    Microsoft

    Azure AI and Healthcare Cloud Fundamentals

    Skills you'll gain: Responsible AI, Digital Transformation, Patient Education and Support, Microsoft Azure, Collaborative Software, Health Technology, Patient Communication, Generative AI, Microsoft Teams, Data Ethics, Health Informatics, Healthcare Ethics, Care Coordination, Cloud Computing Architecture, Cloud Platforms, Cloud Hosting, Cloud Computing, Cloud Security, Cloud Infrastructure, AI Security

    Intermediate · Course · 1 - 4 Weeks

1…255256257…464

In summary, here are 10 of our most popular customer service courses

  • Google Cloud Digital Leader - Français: Google Cloud
  • DP-100 Microsoft Azure DS Exam: EDUCBA
  • Fundamentals of Product Management: Board Infinity
  • Advanced Project Operations & Automation: Coursera
  • Blockchain Technology Applied: Board Infinity
  • REST Assured Java - Beginners: EDUCBA
  • Develop Clustering Models with Azure ML Designer: Microsoft
  • مقدمة لجداول بيانات جوجل: Coursera
  • Management of Marketing Communications: University of Arizona
  • Online Advertising & Social Media: University of Maryland, College Park

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok