Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Vanderbilt University
Skills you'll gain: Data Storytelling, Prompt Engineering, Data Presentation, ChatGPT, Prompt Patterns, Data Synthesis, Microsoft Excel, LLM Application, Productivity, Infographics, OpenAI, Excel Formulas, AI Enablement, Data Visualization, Data Analysis, Generative AI, Artificial Intelligence, Data Cleansing, Large Language Modeling, Data Integration
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI, Responsible AI, ChatGPT, HR Tech, Human Resources Management and Planning, Human Resources, Workforce Planning, Human Resource Strategy, LLM Application, AI Enablement, AI Personalization, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Employee Engagement, Machine Learning, Recruitment, Employee Onboarding, Context Management
Intermediate · Specialization · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Data Visualization, Keyword Research, Email Marketing, Digital Marketing, Marketing Analytics, Web Analytics, Digital Media Strategy, Data-Driven Decision-Making, Strategic Communication, Marketing Communications, Presentations, Analytics, Campaign Management, Consumer Behaviour, Content Marketing, Online Advertising, Data Collection, Marketing, Marketing Strategies, Data Analysis
Beginner · Specialization · 3 - 6 Months

University of Pennsylvania
Skills you'll gain: Financial Statements, Return On Investment, Financial Statement Analysis, Accrual Accounting, Financial Accounting, Capital Budgeting, Financial Reporting, Accounting, Financial Modeling, Inventory Accounting, Balance Sheet, Income Statement, Portfolio Management, Financial Analysis, Equities, Cash Flows, Financial Planning, Corporate Finance, Business Valuation, Financial Management
Beginner · Specialization · 3 - 6 Months

CertNexus
Skills you'll gain: Data Science, Data Strategy, Internet Of Things, AI Product Strategy, Analytics, Big Data, Data Collection, Artificial Intelligence, Descriptive Analytics, Artificial Intelligence and Machine Learning (AI/ML), Predictive Analytics, Process Optimization, Process Improvement and Optimization, Cloud Computing, Operations, Marketing, Operational Efficiency, Customer Service, User Experience, Prototyping
Mixed · Course · 1 - 3 Months

Vanderbilt University
Skills you'll gain: Prompt Engineering, ChatGPT, Prompt Patterns, Ideation, Verification And Validation, Data Presentation, LLM Application, Productivity, OpenAI, Generative AI, Document Management, Expense Reports, Responsible AI, AI Enablement, Image Analysis, Creativity, Large Language Modeling, Expense Management, Organizational Skills, Artificial Intelligence
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Digital Forensics, Operating System Administration, Cyber Threat Intelligence, Penetration Testing, Incident Response, Cyber Threat Hunting, Identity and Access Management, File Systems, Computer Security Incident Management, Intrusion Detection and Prevention, TCP/IP, Database Management, Malware Protection, Network Security, Endpoint Security, Incident Management, Data Loss Prevention, Cybersecurity, Interviewing Skills, Cyber Security Assessment
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

Vanderbilt University
Skills you'll gain: Prompt Engineering, ChatGPT, Prompt Patterns, Multimodal Prompts, LLM Application, Productivity, OpenAI, Anthropic Claude, Creative Problem-Solving, AI Enablement, Generative AI, AI Personalization, Creative Thinking, Artificial Intelligence, Innovation, Brainstorming, Large Language Modeling, Game Design, Education Software and Technology, Student Engagement
Beginner · Specialization · 1 - 3 Months

University of California, Davis
Skills you'll gain: Data Governance, Presentations, Apache Spark, SQL, Distributed Computing, Data Quality, Descriptive Statistics, Data Lakes, Data Storytelling, Peer Review, Exploratory Data Analysis, Data Pipelines, JSON, Statistical Analysis, Data Modeling, Performance Metric, Data Warehousing, Data Analysis, Databases, Complex Problem Solving
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI, ChatGPT, Data Storytelling, OpenAI, Analytics, Prompt Engineering Tools, Data Analysis, Dashboard, Data Ethics, Artificial Intelligence and Machine Learning (AI/ML), Data Visualization Software, Statistical Analysis, Python Programming, Responsible AI, Data Cleansing, Data Manipulation, Machine Learning, Context Management
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Paid media, Social Media Marketing, Target Audience, Social Media Management, Smart Goals, Social Media Strategy, Social Media, Marketing Analytics, Social Media Campaigns, Advertising Campaigns, Instagram, Persona Development, Goal Setting, Content Creation, Marketing Effectiveness, Online Advertising, Marketing Budgets, Presentations, Brand Management, Digital Marketing
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Social Media Marketing, Target Audience, Smart Goals, Social Media Strategy, Social Media, Persona Development, Goal Setting, Social Media Management, Key Performance Indicators (KPIs), Marketing, Marketing Strategy and Techniques, Instagram, Facebook, Digital Marketing
Beginner · Course · 1 - 3 Months