Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

University of Minnesota
Skills you'll gain: User Interface (UI), Prototyping, User Interface and User Experience (UI/UX) Design, User Interface (UI) Design, Interactive Design, Graphic and Visual Design, Design, Interaction Design, Mockups, Design Elements And Principles, Wireframing, Internet Of Things
★ 4.6 (397) · Mixed · Course · 1 - 3 Months
Ludwig-Maximilians-Universität München (LMU)
Skills you'll gain: Organizational Structure, Organizational Strategy, Organizational Development, Organizational Effectiveness, Organizational Change, Organizational Leadership, Strategic Thinking, Corporate Strategy, Process Design, Coordinating, Business Strategy, Business Management, Strategic Decision-Making, Strategic Planning, Governance, Coordination, Growth Strategies, Decision Making
★ 4.6 (308) · Mixed · Course · 1 - 3 Months

IE Business School
Skills you'll gain: Creative Thinking, Creative Problem-Solving, Creativity, Brainstorming, Architectural Design, Human Centered Design, Storytelling, Design Thinking, Design Elements And Principles, Curiosity, Empathy, Design, Design Strategies, Critical Thinking and Problem Solving, Teamwork, Creative Design, Collaboration, Cultural Responsiveness
★ 4.8 (1.5K) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Business Relationship Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Performance Management, Supplier Management, Vendor Relationship Management, Process Management, Data Management, Process Optimization, People Development, Continuous Improvement Process
★ 4.8 (136) · Intermediate · Course · 1 - 4 Weeks
University of Michigan
Skills you'll gain: Trauma Care, Triage, Health Disparities, Patient-centered Care, Mental Health Diseases and Disorders, Intercultural Competence, Cultural Responsiveness, Psychiatric Assessments, Diversity Awareness, Health Equity, Cultural Sensitivity, Health Systems, Healthcare Ethics, Social Determinants Of Health, Mental Health, Team Collaboration, Health Policy
★ 4.1 (17) · Intermediate · Course · 1 - 3 Months

Arizona State University
Skills you'll gain: Experimentation, Sample Size Determination, Research Design, Statistical Analysis, Science and Research, Statistical Methods, Scientific Methods, Data Analysis Software, Statistical Hypothesis Testing, Sampling (Statistics), Statistical Software, Mathematical Software, Design Strategies, Probability & Statistics, Descriptive Statistics, Variance Analysis
★ 4.7 (317) · Intermediate · Course · 1 - 3 Months

Skills you'll gain: ChatGPT, OpenAI API, LLM Application, Generative AI, Customer Service, Customer Inquiries, Customer Support, Application Programming Interface (API), User Flows, Python Programming, Development Environment, Context Management
★ 4.2 (27) · Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Data Transformation, Business Intelligence, Data Modeling, Interactive Data Visualization, Data Manipulation, Business Intelligence Software, Dashboard, Data Wrangling, Data Visualization Software, Microsoft Excel, Dashboard Creation, Data Presentation, Data Sharing, Performance Reporting, Data Integration, Data Import/Export
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, Process Optimization, Operational Excellence, IT Management, User Feedback, Innovation, Customer Service, Process Improvement and Optimization, Automation
★ 4.8 (123) · Intermediate · Course · 1 - 4 Weeks

University of Colorado System
Skills you'll gain: Database Design, Software Design, Application Security, User Experience Design, Vulnerability Assessments, Database Theory, Unified Modeling Language, Unit Testing, Usability, UI/UX Research, Threat Modeling, Usability Testing, User Interface and User Experience (UI/UX) Design, Vulnerability Management, Data Flow Diagrams (DFDs), Relational Databases, Software Visualization, Security Software, Systems Development Life Cycle, Software Development Life Cycle
★ 4.6 (438) · Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Service Management, Service Improvement, Quality Improvement, Service Design, IT Service Management, Customer experience improvement, Self Service Technologies, Call Center Experience, Customer Service, IT Management, Intranet, Help Desk Support, Process Design, Systems Integration, Operations, Account Management, Virtual Environment
Intermediate · Course · 3 - 6 Months

Skills you'll gain: User Experience Design, UI/UX Research, Information Architecture, Storyboarding, Wireframing, User Research, User Story, Adobe XD, Usability Testing, Figma (Design Software), User Experience, User Interface and User Experience (UI/UX) Design, Design Reviews, Design Research, Experience Design, Conceptual Design, Graphic and Visual Design, User Centered Design, Ideation, Persona (User Experience)
★ 4.7 (168) · Beginner · Professional Certificate · 3 - 6 Months