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  • Service Design

Service Design Courses

Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Popular Service Design Courses and Certifications


  • U

    University of Minnesota

    Prototyping and Design

    Skills you'll gain: User Interface (UI), Prototyping, User Interface and User Experience (UI/UX) Design, User Interface (UI) Design, Interactive Design, Graphic and Visual Design, Design, Interaction Design, Mockups, Design Elements And Principles, Wireframing, Internet Of Things

    4.6 stars, 397 reviews, Mixed, Course, 1 - 3 Months

    ★ 4.6 (397) · Mixed · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • L

    Ludwig-Maximilians-Universität München (LMU)

    Strategic Organization Design

    Skills you'll gain: Organizational Structure, Organizational Strategy, Organizational Development, Organizational Effectiveness, Organizational Change, Organizational Leadership, Strategic Thinking, Corporate Strategy, Process Design, Coordinating, Business Strategy, Business Management, Strategic Decision-Making, Strategic Planning, Governance, Coordination, Growth Strategies, Decision Making

    4.6 stars, 308 reviews, Mixed, Course, 1 - 3 Months

    ★ 4.6 (308) · Mixed · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • I

    IE Business School

    Making Architecture

    Skills you'll gain: Creative Thinking, Creative Problem-Solving, Creativity, Brainstorming, Architectural Design, Human Centered Design, Storytelling, Design Thinking, Design Elements And Principles, Curiosity, Empathy, Design, Design Strategies, Critical Thinking and Problem Solving, Teamwork, Creative Design, Collaboration, Cultural Responsiveness

    4.8 stars, 1.5K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (1.5K) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • E

    EDUCBA

    ITIL V4 Details of Four Dimensions of Service Management

    Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Business Relationship Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Performance Management, Supplier Management, Vendor Relationship Management, Process Management, Data Management, Process Optimization, People Development, Continuous Improvement Process

    4.8 stars, 136 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.8 (136) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • U

    University of Michigan

    Service Transformed: Lessons in U.S. Veteran Centered Care

    Skills you'll gain: Trauma Care, Triage, Health Disparities, Patient-centered Care, Mental Health Diseases and Disorders, Intercultural Competence, Cultural Responsiveness, Psychiatric Assessments, Diversity Awareness, Health Equity, Cultural Sensitivity, Health Systems, Healthcare Ethics, Social Determinants Of Health, Mental Health, Team Collaboration, Health Policy

    4.1 stars, 17 reviews, Intermediate, Course, 1 - 3 Months

    ★ 4.1 (17) · Intermediate · Course · 1 - 3 Months

    Category: Preview
    Preview
  • A

    Arizona State University

    Experimental Design Basics

    Skills you'll gain: Experimentation, Sample Size Determination, Research Design, Statistical Analysis, Science and Research, Statistical Methods, Scientific Methods, Data Analysis Software, Statistical Hypothesis Testing, Sampling (Statistics), Statistical Software, Mathematical Software, Design Strategies, Probability & Statistics, Descriptive Statistics, Variance Analysis

    4.7 stars, 317 reviews, Intermediate, Course, 1 - 3 Months

    ★ 4.7 (317) · Intermediate · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    Customer Service with Python: Build a Chatbot using ChatGPT

    Skills you'll gain: ChatGPT, OpenAI API, LLM Application, Generative AI, Customer Service, Customer Inquiries, Customer Support, Application Programming Interface (API), User Flows, Python Programming, Development Environment, Context Management

    4.2 stars, 27 reviews, Intermediate, Guided Project, Less Than 2 Hours

    ★ 4.2 (27) · Intermediate · Guided Project · Less Than 2 Hours

  • P

    Packt

    Master in Microsoft Power BI Desktop and Service

    Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Data Transformation, Business Intelligence, Data Modeling, Interactive Data Visualization, Data Manipulation, Business Intelligence Software, Dashboard, Data Wrangling, Data Visualization Software, Microsoft Excel, Dashboard Creation, Data Presentation, Data Sharing, Performance Reporting, Data Integration, Data Import/Export

    Intermediate · Course · 1 - 3 Months

  • E

    EDUCBA

    ITIL V4 Explanation of Service Value System & its Components

    Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, Process Optimization, Operational Excellence, IT Management, User Feedback, Innovation, Customer Service, Process Improvement and Optimization, Automation

    4.8 stars, 123 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.8 (123) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • U

    University of Colorado System

    Secure Software Design

    Skills you'll gain: Database Design, Software Design, Application Security, User Experience Design, Vulnerability Assessments, Database Theory, Unified Modeling Language, Unit Testing, Usability, UI/UX Research, Threat Modeling, Usability Testing, User Interface and User Experience (UI/UX) Design, Vulnerability Management, Data Flow Diagrams (DFDs), Relational Databases, Software Visualization, Security Software, Systems Development Life Cycle, Software Development Life Cycle

    4.6 stars, 438 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (438) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • P

    Packt

    Universal Service Desk (USD) for Enterprise IT Services

    Skills you'll gain: Service Management, Service Improvement, Quality Improvement, Service Design, IT Service Management, Customer experience improvement, Self Service Technologies, Call Center Experience, Customer Service, IT Management, Intranet, Help Desk Support, Process Design, Systems Integration, Operations, Account Management, Virtual Environment

    Intermediate · Course · 3 - 6 Months

    Category: New
    New
  • G

    Google

    Google UX Design

    Skills you'll gain: User Experience Design, UI/UX Research, Information Architecture, Storyboarding, Wireframing, User Research, User Story, Adobe XD, Usability Testing, Figma (Design Software), User Experience, User Interface and User Experience (UI/UX) Design, Design Reviews, Design Research, Experience Design, Conceptual Design, Graphic and Visual Design, User Centered Design, Ideation, Persona (User Experience)

    4.7 stars, 168 reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.7 (168) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Free trial
    Free trial
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In summary, here are 10 of our most popular service design courses

  • Prototyping and Design: University of Minnesota
  • Strategic Organization Design: Ludwig-Maximilians-Universität München (LMU)
  • Making Architecture: IE Business School
  • ITIL V4 Details of Four Dimensions of Service Management: EDUCBA
  • Service Transformed: Lessons in U.S. Veteran Centered Care: University of Michigan
  • Experimental Design Basics: Arizona State University
  • Customer Service with Python: Build a Chatbot using ChatGPT: Coursera
  • Master in Microsoft Power BI Desktop and Service: Packt
  • ITIL V4 Explanation of Service Value System & its Components: EDUCBA
  • Secure Software Design: University of Colorado System

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