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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    A

    Alignor

    Giving and Receiving Feedback in a Diverse Environment

    Skills you'll gain: Active Listening, Interpersonal Communications, Constructive Feedback, Empathy, Diversity and Inclusion, Conflict Management, Communication, Emotional Intelligence, Teamwork, Expectation Management, Collaboration, Performance Review, Relationship Building

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Skillshare

    Freelance Video Editing: Build Strong Client Relationships

    Skills you'll gain: Constructive Feedback, Sales Presentation, Client Services, Rapport Building, Video Editing, Active Listening, Customer Relationship Building, Expectation Management, Relationship Management, Video Production, Professional Networking, Organizational Skills

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    K

    Khalifa University

    AI for Executives: AI for Business Decision Making

    Skills you'll gain: Feature Engineering, Responsible AI, Data Preprocessing, Strategic Decision-Making, Business Leadership, Data-Driven Decision-Making, Data Ethics, Business Analytics, Natural Language Processing, Large Language Modeling, Artificial Intelligence, Predictive Analytics, Advanced Analytics, Data Governance, Systems Integration, Business Ethics, Workflow Management, Applied Machine Learning, Reinforcement Learning, Machine Learning

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Generative AI for leaders

    Skills you'll gain: AI Enablement, Responsible AI, Risk Management, Data-Driven Decision-Making

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Reconciling Account Data with Cloud Spanner Change Streams

    Skills you'll gain: Reconciliation, Dataflow, Google Cloud Platform, Big Data, Financial Data, Data Pipelines, Data Integration, Event Monitoring

    Intermediate · Project · Less Than 2 Hours

  • Status: Preview
    Preview
    U

    University of Pennsylvania

    비즈니스와 사회의 글로벌 트렌드

    Skills you'll gain: Demography, International Relations, Political Sciences, Market Trend, Socioeconomics, Trend Analysis, Economics, Policy, and Social Studies, World History, Social Sciences, Cultural Diversity, Economic Development, Sociology, Consumer Behaviour, Financial Systems, Economics, Business, Business Economics, Analysis, Governance

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Image Classification with Keras: Build & Optimize

    Skills you'll gain: Keras (Neural Network Library), Convolutional Neural Networks, Transfer Learning, Model Evaluation, Image Analysis, Computer Vision, Deep Learning, Tensorflow, Applied Machine Learning, Data Preprocessing, Jupyter, Matplotlib, Visualization (Computer Graphics)

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    Power Apps Development: Tips, Tricks & Best Practices

    Skills you'll gain: Microsoft Power Platform, Microsoft Power Automate/Flow, Project Planning, No-Code Development, Microsoft 365, Requirements Analysis, Application Development, Application Lifecycle Management, Power BI, Business Logic, Microsoft Copilot, Solution Delivery, Microsoft Teams, Governance, Development Environment, Microsoft PowerPoint, Data Integration, Software Development, Microsoft Outlook, Data Validation

    Intermediate · Course · 3 - 6 Months

  • Status: New
    New
    P

    Packt

    Build Better Products With User-Centered Design

    Skills you'll gain: Research Methodologies, User Research, Ideation, Team Building, UI/UX Research, Usability Testing, Team Oriented, Product Design, User Centered Design, User Experience, Product Development, Performance Measurement, Product Improvement, Innovation, Prioritization, UI/UX Strategy, Agile Product Development, A/B Testing, Customer Engagement, Product Requirements

    Intermediate · Course · 1 - 3 Months

  • P

    Packt

    Hands-on with Cisco Modeling Labs 2 (CML2)

    Skills you'll gain: Virtual Networking, VMware ESX Servers, Virtual Local Area Network (VLAN), Network Model, Software Installation, Command-Line Interface, Virtualization, Network Troubleshooting, Computing Platforms, General Networking, System Configuration, User Interface (UI), Simulations, Remote Access Systems, Application Programming Interface (API), System Requirements

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Octave for Machine Learning: Analyze & Visualize

    Skills you'll gain: Text Mining, Statistical Analysis, Data Visualization, Descriptive Statistics, Data Analysis, Computer Programming, Mathematical Software, Data Preprocessing, Data Manipulation, Linear Algebra, Software Installation

    Mixed · Course · 1 - 4 Weeks

  • C

    Coursera

    Remplir les commandes sur Facebook

    Skills you'll gain: Facebook, Payment Processing, Order Fulfillment, Order Processing, Product Knowledge, E-Commerce, Selling Techniques, Social Media, Marketing, Shipping and Receiving, Company, Product, and Service Knowledge, Advertising

    Intermediate · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer journey courses

  • Giving and Receiving Feedback in a Diverse Environment: Alignor
  • Freelance Video Editing: Build Strong Client Relationships: Skillshare
  • AI for Executives: AI for Business Decision Making: Khalifa University
  • Generative AI for leaders: Packt
  • Reconciling Account Data with Cloud Spanner Change Streams: Google Cloud
  • 비즈니스와 사회의 글로벌 트렌드: University of Pennsylvania
  • Image Classification with Keras: Build & Optimize: EDUCBA
  • Power Apps Development: Tips, Tricks & Best Practices: Packt
  • Build Better Products With User-Centered Design: Packt
  • Hands-on with Cisco Modeling Labs 2 (CML2): Packt

Skills you can learn in Marketing

Market (economics) (28)
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Digital Marketing (13)
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Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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