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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Making Evidence-Based Strategic Decisions

    Skills you'll gain: Data-Driven Decision-Making, Business Transformation, Digital Transformation, Business Analytics, Strategic Decision-Making, Analytics, Business Intelligence, Microsoft Power Platform, Data Quality, AI Enablement, No-Code Development, Big Data, Strategic Leadership, Advanced Analytics, Business Modeling, Artificial Intelligence, Competitive Analysis, Employee Engagement, Strategic Communication, Deep Learning

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Advanced Usability and Accessibility Practices

    Skills you'll gain: Usability Testing, User Acceptance Testing (UAT), Surveys, Software Testing, Human Computer Interaction, User Research, UI/UX Research, User Experience Design, Software Quality (SQA/SQC), Web Content Accessibility Guidelines

    Advanced · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
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    E

    EDUCBA

    CSR Strategy: Analyze, Implement & Create Value

    Skills you'll gain: Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Business Ethics, Organizational Strategy, Sustainable Business, Business Strategy, Governance, Compliance Management, Strategic Sourcing, Procurement, Stakeholder Engagement, Ethical Standards And Conduct, Sustainability Reporting, Business Risk Management, Diversity and Inclusion, Innovation

    4.9
    Rating, 4.9 out of 5 stars
    ·
    7 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    P

    Politecnico di Milano

    Tools and Practices for Addressing Pandemic Challenges

    Skills you'll gain: Socioeconomics, Epidemiology, Crisis Management, Health Technology, Health Policy, Social Sciences, Infectious Diseases, Social Work, Public Health, Telehealth, Mental Health, Health Informatics, Surveys, Data-Driven Decision-Making, Data Science, Artificial Intelligence

    Beginner · Course · 1 - 3 Months

  • G

    Google Cloud

    Configuring IAM Permissions with gCloud - AWS

    Skills you'll gain: Identity and Access Management, User Accounts, Authorization (Computing), Cloud Management, Google Cloud Platform, Role-Based Access Control (RBAC), Cloud API, Cloud Computing, Software Installation, Network Analysis

    Beginner · Project · Less Than 2 Hours

  • P

    Packt

    Cucumber BDD Made Easy + Automation Framework Design

    Skills you'll gain: Cucumber (Software), Behavior-Driven Development, Selenium (Software), Gherkin (Scripting Language), Test Automation, JUnit, Software Testing, Apache Maven, Test Data, Test Case, Scenario Testing, User Story, Java, Maintainability

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    M

    Macquarie University

    Cyber Security: Data Privacy

    Skills you'll gain: Information Privacy, Responsible AI, Personally Identifiable Information, Data Security, Customer Data Management, Data Ethics, General Data Protection Regulation (GDPR), Data Governance, Data Management, Law, Regulation, and Compliance, AI Security, Incident Response, Cyber Security Policies, Cyber Security Strategy, Computer Security Incident Management, Data Science, Cybersecurity, Risk Analysis, Accountability, Cyber Operations

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    Winning at Sales

    Skills you'll gain: Sales Presentations, Sales Management, Sales Training, Sales, Sales Strategy, Account Management, Sales Territory Management, Sales Process, Closing (Sales), Presentations, Consultative Selling, Employee Coaching, Customer Relationship Management, Overcoming Objections, Rapport Building, Active Listening

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    D

    Dartmouth College

    Predictive Analytics

    Skills you'll gain: Business Ethics, Predictive Modeling, Predictive Analytics, Scikit Learn (Machine Learning Library), Model Evaluation, Digital Transformation, Data-Driven Decision-Making, Feature Engineering, Regression Analysis, Supervised Learning, Python Programming, Cloud Computing, Data Quality, Classification Algorithms, Artificial Neural Networks

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    I

    IE Business School

    Market Research Essentials for Marketing Management

    Skills you'll gain: Market Research, Business Research, Customer Insights, Data-Driven Decision-Making, Quantitative Research, Market Analysis, Business Intelligence, Competitive Intelligence, Market Opportunities, Marketing, Data Collection

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
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    I

    Illinois Tech

    Social Media Marketing Analytics

    Skills you'll gain: Web Analytics, Paid media, Digital Marketing, Email Marketing, Marketing Analytics, Social Media Marketing, Earned Media, Social Media Campaigns, Social Media, Analytics, Owned Media, Digital Advertising, Performance Measurement, Mobile Banking, Data-Driven Decision-Making, Consumer Behaviour, Data Ethics, Key Performance Indicators (KPIs), Data Collection

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    Airbus Beyond

    Demand Forecasting and Inventory Management

    Skills you'll gain: Order Management, Supply Chain Planning, Inventory Management, Demand Planning, Order Fulfillment, Supply Chain, Inventory Control Systems, Materials Management, Inventory Control, Production Planning, Supply Management, Supply Chain Systems, Production Schedule, Material Requirements Planning, Production Management, Risk Mitigation, Supply And Demand, Billing & Invoicing, Invoicing, Change Management

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer service courses

  • Making Evidence-Based Strategic Decisions: University of Maryland, College Park
  • Advanced Usability and Accessibility Practices: Board Infinity
  • CSR Strategy: Analyze, Implement & Create Value: EDUCBA
  • Tools and Practices for Addressing Pandemic Challenges: Politecnico di Milano
  • Configuring IAM Permissions with gCloud - AWS: Google Cloud
  • Cucumber BDD Made Easy + Automation Framework Design: Packt
  • Cyber Security: Data Privacy: Macquarie University
  • Winning at Sales: Packt
  • Predictive Analytics: Dartmouth College
  • Market Research Essentials for Marketing Management: IE Business School

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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Arts and Humanities
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425 courses
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145 courses
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471 courses
Math and Logic
70 courses
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137 courses
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401 courses
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