Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

University of Maryland, College Park
Skills you'll gain: Data-Driven Decision-Making, Business Transformation, Digital Transformation, Business Analytics, Strategic Decision-Making, Analytics, Business Intelligence, Microsoft Power Platform, Data Quality, AI Enablement, No-Code Development, Big Data, Strategic Leadership, Advanced Analytics, Business Modeling, Artificial Intelligence, Competitive Analysis, Employee Engagement, Strategic Communication, Deep Learning
Beginner · Course · 1 - 3 Months

Board Infinity
Skills you'll gain: Usability Testing, User Acceptance Testing (UAT), Surveys, Software Testing, Human Computer Interaction, User Research, UI/UX Research, User Experience Design, Software Quality (SQA/SQC), Web Content Accessibility Guidelines
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Business Ethics, Organizational Strategy, Sustainable Business, Business Strategy, Governance, Compliance Management, Strategic Sourcing, Procurement, Stakeholder Engagement, Ethical Standards And Conduct, Sustainability Reporting, Business Risk Management, Diversity and Inclusion, Innovation
Mixed · Course · 1 - 4 Weeks

Politecnico di Milano
Skills you'll gain: Socioeconomics, Epidemiology, Crisis Management, Health Technology, Health Policy, Social Sciences, Infectious Diseases, Social Work, Public Health, Telehealth, Mental Health, Health Informatics, Surveys, Data-Driven Decision-Making, Data Science, Artificial Intelligence
Beginner · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Identity and Access Management, User Accounts, Authorization (Computing), Cloud Management, Google Cloud Platform, Role-Based Access Control (RBAC), Cloud API, Cloud Computing, Software Installation, Network Analysis
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Cucumber (Software), Behavior-Driven Development, Selenium (Software), Gherkin (Scripting Language), Test Automation, JUnit, Software Testing, Apache Maven, Test Data, Test Case, Scenario Testing, User Story, Java, Maintainability
Intermediate · Course · 1 - 3 Months

Macquarie University
Skills you'll gain: Information Privacy, Responsible AI, Personally Identifiable Information, Data Security, Customer Data Management, Data Ethics, General Data Protection Regulation (GDPR), Data Governance, Data Management, Law, Regulation, and Compliance, AI Security, Incident Response, Cyber Security Policies, Cyber Security Strategy, Computer Security Incident Management, Data Science, Cybersecurity, Risk Analysis, Accountability, Cyber Operations
Beginner · Course · 1 - 3 Months

Packt
Skills you'll gain: Sales Presentations, Sales Management, Sales Training, Sales, Sales Strategy, Account Management, Sales Territory Management, Sales Process, Closing (Sales), Presentations, Consultative Selling, Employee Coaching, Customer Relationship Management, Overcoming Objections, Rapport Building, Active Listening
Intermediate · Course · 1 - 3 Months

Dartmouth College
Skills you'll gain: Business Ethics, Predictive Modeling, Predictive Analytics, Scikit Learn (Machine Learning Library), Model Evaluation, Digital Transformation, Data-Driven Decision-Making, Feature Engineering, Regression Analysis, Supervised Learning, Python Programming, Cloud Computing, Data Quality, Classification Algorithms, Artificial Neural Networks
Intermediate · Course · 1 - 3 Months

IE Business School
Skills you'll gain: Market Research, Business Research, Customer Insights, Data-Driven Decision-Making, Quantitative Research, Market Analysis, Business Intelligence, Competitive Intelligence, Market Opportunities, Marketing, Data Collection
Beginner · Course · 1 - 4 Weeks

Illinois Tech
Skills you'll gain: Web Analytics, Paid media, Digital Marketing, Email Marketing, Marketing Analytics, Social Media Marketing, Earned Media, Social Media Campaigns, Social Media, Analytics, Owned Media, Digital Advertising, Performance Measurement, Mobile Banking, Data-Driven Decision-Making, Consumer Behaviour, Data Ethics, Key Performance Indicators (KPIs), Data Collection
Intermediate · Course · 1 - 3 Months

Airbus Beyond
Skills you'll gain: Order Management, Supply Chain Planning, Inventory Management, Demand Planning, Order Fulfillment, Supply Chain, Inventory Control Systems, Materials Management, Inventory Control, Production Planning, Supply Management, Supply Chain Systems, Production Schedule, Material Requirements Planning, Production Management, Risk Mitigation, Supply And Demand, Billing & Invoicing, Invoicing, Change Management
Beginner · Course · 1 - 3 Months