Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.
Skills you'll gain: Diagram Design, Technical Documentation, Technical Drawing, Software Design Documents, Unified Modeling Language, Technical Communication, Data Flow Diagrams (DFDs), Document Management, Style Guides, Image Quality, File Management, Software Versioning, Graphic and Visual Design, Web Content Accessibility Guidelines, Version Control, Typography
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Hardware Troubleshooting, Computer Hardware, Digital Transformation, Technical Support, System Support, Servers, Network Security, Data Security, IT Infrastructure, Operating Systems, Data Storage, Computer Networking
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Technical Writing, Technical Documentation, Software Documentation, Technical Communication, Layout Design, Writing and Editing, Writing, Collaborative Software, Graphic and Visual Design, Augmented and Virtual Reality (AR/VR), Typography, Proofreading, Multimedia, Web Content Accessibility Guidelines, Content Management, GitHub, Version Control
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Hardening, Performance Tuning, Unix Commands, Ubuntu, Debugging, Service Management, User Accounts, OS Process Management, Scripting, Cloud Deployment
Beginner · Specialization · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Crisis Management, Strategic Leadership, Strategic Planning, Workplace inclusivity, Leadership, Business Ethics, Business Planning, Critical Thinking, Critical Thinking and Problem Solving, Professional Development, Team Leadership, Organizational Change, Business Strategy, Diversity and Inclusion, Strategic Decision-Making, Planning, Organizational Leadership, Collaboration, Leadership Development, Change Management
Intermediate · Specialization · 3 - 6 Months

Microsoft
Skills you'll gain: Business Software, Computer Hardware, Generative AI, Operating Systems, Data Storage Technologies, Computer Systems, Enterprise Security, System Software, Information Technology, Hardware Troubleshooting, Computer Architecture, Technology Solutions, System Configuration, Technical Support and Services, Servers, Cybersecurity
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Network Troubleshooting, Computer Security Incident Management, Incident Response, Cybersecurity, Cyber Attacks, Cyber Security Policies, Networking Hardware, Threat Detection, Technical Support, Network Security, General Networking, Computer Networking, Network Architecture, Network Administration, Network Protocols
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Professional Development, Technical Support, Lifelong Learning, Desktop Support, Willingness To Learn, Product Support, End User Training and Support, System Support, Help Desk Support, Active Listening, Time Management, Growth Mindedness, Open Mindset, Interpersonal Communications, Teamwork, Relationship Building, Problem Solving, Communication
Beginner · Course · 1 - 4 Weeks

Akamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
Beginner · Professional Certificate · 3 - 6 Months

Minnesota State University, Mankato
Skills you'll gain: Technical Communication, Technical Writing, Technical Documentation, Writing and Editing, Software Documentation, Proofreading, Writing, Report Writing, Usability, Target Audience, Prompt Engineering, Style Guides, Artificial Intelligence, Research, Design, User Experience, Document Management, Quality Assurance, User Research, Research Methodologies
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Technical Management, Program Management, Stakeholder Engagement, Leadership and Management, Stakeholder Management, Project Management, Technical Product Management, Risk Management, Initiative and Leadership, Technical Consulting, Professional Development, Generative AI, Drive Engagement, Communication Planning, Emotional Intelligence, Technical Communication, Project Planning, AI Enablement, Software Architecture, Technical Analysis
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Desktop Support, Operating Systems, Technical Support, System Support, Remote Access Systems, Debugging, Microsoft Windows, Software Installation, Application Performance Management, Microsoft Office, Technical Communication
Beginner · Course · 1 - 4 Weeks