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  2. Technical Support

Technical Support Courses

Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Popular Technical Support Courses and Certifications


  • M

    Microsoft

    Help Desk & Support

    Skills you'll gain: ServiceNow, Help Desk Support, Triage, IT Service Management, Service Management, Technical Support and Services, Technical Communication, Technical Documentation, Service Level, Health Informatics, Technical Support, Information Technology, Issue Tracking, Epic EMR, Microsoft Azure, User Provisioning, Authorization (Computing), Public Health

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • A

    Amazon Web Services

    Providing Technical Support for AWS Workloads

    Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Network Troubleshooting, Technical Consulting, Amazon S3, Cloud Solutions, Cloud Computing, Technical Support, AWS Identity and Access Management (IAM), Amazon Elastic Compute Cloud, Virtual Networking, Customer Support, Cloud Storage

    4.8 stars, 69 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (69) · Beginner · Course · 1 - 4 Weeks

  • A

    Akamai Technologies, Inc.

    Akamai Customer Consulting and Support

    Skills you'll gain: Endpoint Security, Computer Security Incident Management, Security Management, Databases, Operating System Administration, Database Development, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Network Protocols, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, File I/O, Data Analysis, Software Development

    4.6 stars, 396 reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.6 (396) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Free trial
    Free trial
  • I

    IBM

    Technical Support (IT) Case Studies and Capstone

    Skills you'll gain: Technical Support, Technical Support and Services, Hardware Troubleshooting, Cloud Computing, Cloud Management, Cloud Services, Cyber Attacks, Cybersecurity, Help Desk Support, System Support, Computer Security Awareness Training, End User Training and Support, Network Support, Cloud Storage, Network Troubleshooting, Computer Hardware, Customer Service, General Networking, Data Storage, Identity and Access Management

    4.8 stars, 187 reviews, Intermediate, Course, 1 - 3 Months

    ★ 4.8 (187) · Intermediate · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • M

    Microsoft

    Introduction to Computers

    Skills you'll gain: Computer Hardware, Generative AI, Hybrid Cloud Computing, Cloud Computing, Operating Systems, Cloud Management, Patch Management, Computer Systems, Servers, Business Software, Computer Architecture, AI literacy, Data Storage, Cybersecurity

    4.8 stars, 1.1K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (1.1K) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • P

    Packt

    Apple Certified Support Professional 10.14

    Skills you'll gain: Peripheral Devices, File Systems, Mac OS, User Accounts, Virtual Private Networks (VPN), File Management, TCP/IP, Data Security, System Configuration, Network Protocols, Operating System Administration, Network Administration, Software Installation, General Networking, Remote Access Systems, Data Management, Systems Administration, Package and Software Management, Unix, Application Performance Management

    4.7 stars, 19 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 4.7 (19) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • P

    Packt

    Mobile Devices and Connectivity Fundamentals for IT Support

    Skills you'll gain: Hardware Troubleshooting, USB, Wireless Networks, Mobile Security, Data Storage Technologies, Network Troubleshooting, Data Storage, Computer Hardware, Peripheral Devices, System Configuration, Cloud Storage, Technical Support, Computer Networking

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • B

    Board Infinity

    Introduction to Technical Writing

    Skills you'll gain: Technical Writing, Technical Documentation, Software Documentation, Technical Communication, Layout Design, Writing and Editing, Writing, Graphic and Visual Design, Augmented and Virtual Reality (AR/VR), Typography, Proofreading, Multimedia, Content Management

    4.3 stars, 450 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.3 (450) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • P

    Packt

    Virtualization, Cloud Computing & IT Troubleshooting

    Skills you'll gain: Virtualization, Virtualization and Virtual Machines, Network Troubleshooting, Peripheral Devices, Virtual Machines, Technical Support, Hardware Troubleshooting, Infrastructure As A Service (IaaS), Cloud Infrastructure, Computer Hardware, Cloud Services, Cloud Computing, Network Support, Data Storage Technologies, Data Storage, Computer Displays, Computer Networking, Mobile Security, Display Devices, Wireless Networks

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • B

    Board Infinity

    Writing Effective Technical Documentation

    Skills you'll gain: Layout Design, Target Audience, Design, Ethical Standards And Conduct, Professional Networking, Collaborative Software, Content Management Systems

    4.3 stars, 20 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.3 (20) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • M

    Microsoft

    Microsoft 365 Platform Support

    Skills you'll gain: User Accounts, User Provisioning, Email Security, Change Control, Health Informatics, Identity and Access Management, Help Desk Support, Medical Privacy, System Support, Verification And Validation, Technical Support, Information Technology, Record Keeping, Operations

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • P

    Packt

    CompTIA Server+ (SK0-005)

    Skills you'll gain: Disaster Recovery, Server Administration, Windows Servers, Servers, Network Troubleshooting, IT Infrastructure, Linux Servers, Virtualization, Hardware Troubleshooting, Operating System Administration, Data Storage Technologies, IT Automation, Remote Access Systems, Hardening, Security Controls, Networking Hardware, Computer Hardware, Data Storage, Data Security

    Intermediate · Course · 1 - 4 Weeks

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