Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Coursera
Skills you'll gain: Process Optimization, Process Improvement, Kaizen Methodology, Root Cause Analysis, Waste Minimization, Customer experience improvement, Business Process Improvement, Continuous Improvement Process, Performance Analysis, Employee Engagement, Performance Measurement, Job Safety Analysis
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Cloud Solutions, Cloud Hosting, Cloud Deployment, Public Cloud, Cloud Computing Architecture, Cloud Management, Cloud Storage, Cost Management, Risk Management
Intermediate · Course · 1 - 4 Weeks

University of Washington
Skills you'll gain: Web Content Accessibility Guidelines, Browser Compatibility, User Story, HTML and CSS, GitHub, Microsoft Copilot, Web Development, Web Design and Development, Web Design, Application Deployment, Responsive Web Design, Git (Version Control System), AI Workflows, Front-End Web Development, Development Testing, Debugging, User Requirements Documents, Functional Requirement, Semantic Web
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Performance Testing, Maintainability, Software Testing, Code Review, Software Technical Review, Security Testing, Test Planning, Software Quality Assurance, Test Tools, White-Box Testing, Regression Testing
Advanced · Course · 1 - 4 Weeks

EDUCBA
Skills you'll gain: Data Lakes, Microsoft Azure, Stored Procedure, Data Architecture, Performance Tuning, Data Management, Query Languages, Data Manipulation, Scripting, SQL, Data Processing, Windows PowerShell, Microsoft Visual Studio, Command-Line Interface, Heat Maps
Intermediate · Course · 1 - 3 Months

Northeastern University
Skills you'll gain: Data Mining, Exploratory Data Analysis, Model Evaluation, Dimensionality Reduction, Data Preprocessing, Data Cleansing, Data Transformation, Data-Driven Decision-Making, Predictive Analytics, Forecasting, Big Data, Data Analysis, Applied Machine Learning, Statistical Analysis, Classification Algorithms, Data Visualization Software, Unsupervised Learning, Regression Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Kubernetes, Identity and Access Management, Google Cloud Platform, Containerization, Docker (Software), Cloud Computing, Cloud Infrastructure, CI/CD, Application Deployment, Command-Line Interface
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Cloud Security, Data Loss Prevention, Google Cloud Platform, Data Access, Cloud Storage, Data Security, Data Management, Cloud Computing, Personally Identifiable Information, Unstructured Data
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Google Analytics, Web Analytics, Marketing Analytics, Looker (Software), Real Time Data, Analytics, Data Analysis, Customer Insights, Dashboard, Target Audience, Campaign Management, Customer Retention, E-Commerce
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: AI Enablement, Amazon Web Services, AI Workflows, Integrated Development Environments, Software Development Tools, Software Development, Development Environment, Maintainability, Automation, Debugging
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Infrastructure as Code (IaC), AWS CloudFormation, Terraform, CI/CD, Prometheus (Software), Continuous Integration, Amazon Web Services, Grafana, Continuous Deployment, System Monitoring, Cloud Infrastructure, DevOps, Cloud Deployment, Infrastructure Architecture, Continuous Monitoring, Query Languages
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Containerization, Microservices, Authentications, OAuth, Application Deployment, Integration Testing, Event-Driven Programming, Data Migration, Application Programming Interface (API), Software Architecture, Software Design Patterns, Scalability, Systems Integration
Intermediate · Course · 1 - 3 Months