Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

O.P. Jindal Global University
Skills you'll gain: Leadership, Leadership Development, Business Ethics, Organizational Leadership, Leadership and Management, Ethical Standards And Conduct, Strategic Leadership, Business Leadership, Professional Networking, Public Administration, Political Sciences, Governance, Social Sciences, Community Development, Conflict Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Time Series Analysis and Forecasting, SAS (Software), Feature Engineering, Statistical Analysis, Data Analysis, Digital Signal Processing, Data Transformation, Exploratory Data Analysis, Data Preprocessing, Unsupervised Learning, Dimensionality Reduction
Intermediate · Course · 1 - 3 Months

Codio
Skills you'll gain: Prompt Engineering, OpenAI API, Generative AI, Animations, Image Analysis, Graphics Software, Computer Graphics, Application Programming Interface (API), Pandas (Python Package), Integrated Development Environments
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: User Accounts, Collaborative Software, Telecommuting, Computer Displays, Display Devices, Telecommunications
Beginner · Guided Project · Less Than 2 Hours

University of Michigan
Skills you'll gain: Policy Development, AI Enablement, Responsible AI, Labor Relations, Workforce Management, Generative AI, Automation, Artificial Intelligence, Business Ethics, Job Analysis, Customer Relationship Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Responsive Web Design, UI Components, User Interface (UI) Design, Web Design, User Interface and User Experience (UI/UX) Design, Figma (Design Software), Performance Tuning, Prototyping, Design, Style Guides
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: AI Workflows, Salesforce, AI Security, Responsible AI, Data Ethics, AI Enablement, Customer Relationship Management, Generative AI, Predictive Modeling, Data Security, Data Modeling, Large Language Modeling
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Data Manipulation, Tidyverse (R Package), Data Wrangling, Data Analysis, R Programming, Exploratory Data Analysis, Statistical Analysis
Beginner · Guided Project · Less Than 2 Hours

Scrimba
Skills you'll gain: JavaScript Frameworks, UI Components, Full-Stack Web Development, React.js, TypeScript, Front-End Web Development, Web Development, Web Applications, Frontend Performance, Server Side, User Interface and User Experience (UI/UX) Design, Software Development, Routing Protocols
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Root Cause Analysis, Correlation Analysis, Regression Analysis, Data Collection, Descriptive Statistics, Statistical Hypothesis Testing, Statistical Analysis, Process Analysis, Six Sigma Methodology, Lean Six Sigma, Data Analysis, Process Improvement, Statistical Inference, Pareto Chart
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Wireframing, Persona (User Experience), User Experience Design, User Centered Design, Usability, User Research, Design Research, Prototyping, Miro AI, User Flows, Mockups, Ideation
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Electronics, Systems Of Measurement, Digital Signal Processing, Data Processing, Data Cleansing, Statistical Methods, NumPy, Real Time Data, Open Source Technology, Mathematical Modeling
Mixed · Course · 1 - 4 Weeks