Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Microsoft Intune (Mobile Device Management Software), Application Deployment, Group Policy, Enterprise Application Management, Cloud Applications, Microsoft Azure, Mobile Security, Identity and Access Management, Microsoft Office, Configuration Management
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Responsible AI, Generative AI Agents, Data Ethics, Healthcare Industry Knowledge, Healthcare Project Management, Clinical Documentation, Automation, Health Informatics, Artificial Intelligence, Predictive Modeling, Innovation, Health Technology, Healthcare Ethics, System Implementation
Beginner · Course · 1 - 4 Weeks

IE Business School
Skills you'll gain: Marketing Planning, Market Analysis, Strategic Marketing, Market Research, Marketing Management, Marketing Strategy and Techniques, Marketing Effectiveness, Product Marketing, Marketing Communications, Case Studies, Plan Execution, Consumer Behaviour, Hotels and Accommodations, Target Audience
Beginner · Course · 1 - 3 Months

Skills you'll gain: Apache Spark, PySpark, Retrieval-Augmented Generation, OpenAI API, Generative AI, Model Evaluation, Data Preprocessing, Large Language Modeling, Generative Adversarial Networks (GANs), Predictive Modeling, Matplotlib, Keras (Neural Network Library), Transfer Learning, Deep Learning, ChatGPT, Applied Machine Learning, Seaborn, Data Visualization, Regression Analysis, Machine Learning
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Model Evaluation, Scikit Learn (Machine Learning Library), Data Visualization, Feature Engineering, Data Preprocessing, Customer Analysis, Predictive Modeling, Predictive Analytics, Marketing Analytics, Applied Machine Learning, Logistic Regression, Data Cleansing, Data Manipulation, Advertising, Digital Advertising, Performance Analysis, Machine Learning, Python Programming, Deep Learning
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Employee Surveys, Surveys, User Feedback, Security Awareness, Cloud Security, Business Software, Data Sharing, Email Automation, Collaborative Software, Business Technologies
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Javascript, Scripting, Event-Driven Programming, Computational Logic, Maintainability, Object Oriented Programming (OOP), Programming Principles, Debugging, Web Development
Intermediate · Course · 1 - 4 Weeks

University of California, Berkeley
Skills you'll gain: Environmental Engineering, Robotics, Sustainable Engineering, Electronics Engineering, Civil Engineering, Manufacturing Processes, Control Systems, Electronic Components, Semiconductors, Engineering, Sustainable Technologies, Materials science, Electrical Engineering, Climate Change Mitigation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Plot (Graphics), Data Visualization, Large Language Modeling, Text Mining, Retrieval-Augmented Generation, Data Visualization Software, Data Analysis, Natural Language Processing
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Identity and Access Management, SQL, Data Import/Export, Data Integration, Google Cloud Platform, Data Warehousing, Database Design, Data Architecture, Cloud Computing Architecture, Real Time Data
Intermediate · Course · 1 - 3 Months

University of California, Davis
Skills you'll gain: Scientific Methods, Systems Of Measurement, Experimentation, Statistical Analysis, Quantitative Research, Human Factors, Psychology, Research Methodologies, Neurology, Product Testing, Physiology
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Transaction Processing, Hybrid Cloud Computing, COBOL (Programming Language), Mainframe Technologies, Mainframe Computing, IBM Cloud, Cloud Applications, Enterprise Application Management, Application Servers, Application Development, Application Programming Interface (API), Middleware, Business Logic
Intermediate · Course · 1 - 4 Weeks