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  • It Service Management

Results for "it service management"


  • A

    Alex Genadinik

    Delivering Bad News To Customers During Customer Service

    Skills you'll gain: Customer Service, Customer Complaint Resolution, Customer Relationship Building, Trustworthiness, Service Recovery, Tactfulness, Professionalism, Overcoming Objections, Expectation Management, Rapport Building, Communication Strategies, Active Listening, Empathy, Business Communication, Honesty, Positivity

    Mixed · Course · 1 - 4 Weeks

  • I

    IESE Business School

    Foundations of Management

    Skills you'll gain: Value Propositions, Brand Management, Financial Statements, Customer Analysis, Marketing, Financial Statement Analysis, Branding, Strategic Leadership, Leadership Development, Business Analytics, Income Statement, Business Analysis, Intercultural Competence, Financial Analysis, Accounting, Financial Management, Financial Acumen, Cash Management, Leadership, Finance

    ★ 4.8 (5.6K) · Beginner · Specialization · 3 - 6 Months

  • T

    Tally Education and Distribution Services Private Limited

    Inventory Management

    Skills you'll gain: Order Management, Inventory Management, Inventory Control, Inventory and Warehousing, Inventory Accounting, Inventory Management System, Order Management Systems, Materials Management, Work Order, Order Processing, Operations Management, Warehouse Management, Cost Accounting, Cost Management, Production Process, Accounting Software, Management Reporting, Transaction Processing

    ★ 4.4 (23) · Intermediate · Course · 1 - 3 Months

  • P

    Packt

    Performance Management

    Skills you'll gain: Team Performance Management, Employee Performance Management, Team Motivation, People Management, Performance Analysis, Leadership and Management, Staff Management, Performance Improvement, Motivational Skills, Behavior Management, Leadership Development, Meeting Facilitation, Communication Strategies

    ★ 4.7 (30) · Intermediate · Course · 1 - 4 Weeks

  • F

    Fundação Instituto de Administração

    Innovation Management

    Skills you'll gain: Innovation, Project Risk Management, Risk Management, New Product Development, Strategic Partnership, Product Development, Project Portfolio Management, Portfolio Management

    ★ 4.7 (65) · Mixed · Course · 1 - 4 Weeks

  • U

    Universidad de Palermo

    Product Management

    Skills you'll gain: Product Marketing, Marketing Management, Product Management, Strategic Marketing, Marketing, Product Strategy, Product Development, Consumer Behaviour, Customer Analysis, Branding, Customer Insights, Target Market, Customer experience strategy (CX), Brand Strategy, Target Audience, Experience Design

    ★ 4.7 (282) · Beginner · Course · 1 - 4 Weeks

  • F

    Fundação Instituto de Administração

    Strategic Management

    Skills you'll gain: Strategic Decision-Making, Competitive Analysis, Organizational Strategy, Business Strategy, Plan Execution, Sustainable Business, Corporate Strategy, Strategic Thinking, Business Management, Case Studies, Corporate Sustainability, Resource Management, Analysis, Business Analysis, Supply Chain Management, Supplier Management, Continuous Monitoring, Contingency Planning

    ★ 4.9 (30) · Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Access & Security Management

    Skills you'll gain: Security Controls, Multi-Factor Authentication, Security Management, Authorization (Computing), User Accounts, Content Management Systems, User Provisioning, Identity and Access Management, Data Security, Authentications, Data Management, Data Access, IT Security Architecture, Encryption

    Intermediate · Course · 3 - 6 Months

  • P

    Packt

    Adaptable Project Management

    Skills you'll gain: Agile Project Management, Team Oriented, Agile Product Development, Risk Management, Agile Methodology, Risk Management Framework, Project Risk Management, Change Management, Process Management, Risk Mitigation, Product Roadmaps, Product Quality (QA/QC), Sprint Planning, Project Management Life Cycle, Project Management, Quality Assurance, Workflow Management, Project Planning, Waterfall Methodology, Case Studies

    Intermediate · Course · 3 - 6 Months

  • P

    Packt

    Product Management

    Skills you'll gain: Backlogs, Product Roadmaps, Sprint Planning, Agile Methodology, Collaborative Software, Product Management, AI Product Strategy, Wireframing, Agile Product Development, A/B Testing, Project Estimation, Microsoft Teams, Agile Software Development, Agile Project Management, Product Strategy, Product Planning, Jira (Software), Estimation, Project Management Software, Productivity Software

    ★ 4 (12) · Intermediate · Specialization · 3 - 6 Months

  • U

    University of Illinois Urbana-Champaign

    Value Chain Management

    Skills you'll gain: Management Accounting, Operations Management, Marketing Planning, Organizational Strategy, Marketing, Performance Measurement, Operations, Strategic Marketing, Product Lining, Communication Planning, Product Strategy, Supply Chain, Continuous Improvement Process, Manufacturing Operations, Product Assortment, Operational Analysis, Cost Accounting, Performance Analysis, Supply Chain Management, Quality Control

    ★ 4.7 (5.2K) · Intermediate · Specialization · 3 - 6 Months

  • P

    Packt

    Leadership & Management

    Skills you'll gain: Operations Management, Leadership Studies, Team Motivation, Rapport Building, Strategic Leadership, Operational Performance Management, Governance, Employee Engagement, Industrial and Organizational Psychology

    ★ 4.8 (6) · Intermediate · Course · 1 - 4 Weeks

1…363738…834

In summary, here are 10 of our most popular it service management courses

  • Delivering Bad News To Customers During Customer Service: Alex Genadinik
  • Foundations of Management: IESE Business School
  • Inventory Management: Tally Education and Distribution Services Private Limited
  • Performance Management: Packt
  • Innovation Management: Fundação Instituto de Administração
  • Product Management: Universidad de Palermo
  • Strategic Management: Fundação Instituto de Administração
  • Access & Security Management : Coursera
  • Adaptable Project Management: Packt
  • Product Management: Packt

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