• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • P

    Packt

    Power BI Foundations and Solution Architecture

    Skills you'll gain: Power BI, Solution Architecture, Data Architecture, Microsoft Azure, Data Modeling, Data Store, Data Mart, Business Intelligence, Data Sharing, Dashboard, Data Integration, Dataflow, Data Storage, Data Analysis, AI Product Strategy, Python Programming

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • E

    EDUCBA

    Computer Networks: Implementation & Security

    Skills you'll gain: OSI Models, Computer Networking, Virtual Local Area Network (VLAN), Network Administration, Network Architecture, Network Infrastructure, Network Troubleshooting, General Networking, Wide Area Networks, Network Planning And Design, Local Area Networks, Cloud Computing, TCP/IP, Network Security, Threat Detection, Cloud Services, Network Protocols, Intrusion Detection and Prevention, Networking Hardware, Computer Security

    Mixed · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • G

    Google Cloud

    Work with Gemini Models in BigQuery - Français

    Skills you'll gain: Gemini, Google Gemini, SQL, Generative AI, Applied Machine Learning, Google Cloud Platform, Customer Relationship Management, Query Languages, Python Programming

    Intermediate · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • E

    EDUCBA

    Apply and Analyze Sqoop for Hadoop ETL

    Skills you'll gain: Apache Hadoop, Apache Hive, Extract, Transform, Load, Data Import/Export, HR Tech, Data Pipelines, People Analytics, Big Data, Data Migration, Data Integration, MySQL, Data Storage, Data Processing, Authentications, SQL, Analytics, Database Management, Relational Databases, Data Architecture, Data Quality

    Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    Integrate AI: Streamline No-Code App Responses

    Skills you'll gain: AI Integrations, AI Security, LLM Application, Application Development, No-Code Development, OAuth, Application Programming Interface (API), Dataflow, Real Time Data, Key Management, Authentications, Data Integration, User Interface (UI) Design, Application Security, Authorization (Computing), Live Streaming, User Interface and User Experience (UI/UX) Design, Automation, Scalability

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • P

    Packt

    Concurrent Rendering Adventures in React 18

    Skills you'll gain: Frontend Performance, React.js, UI Components, User Interface (UI)

    Intermediate · Course · 1 - 4 Weeks

  • C

    Cisco Learning and Certifications

    Cisco UCS-X Infrastructure Design for AI Workloads

    Skills you'll gain: Hybrid Cloud Computing, Cloud Management, Cloud Infrastructure, Cloud Computing, AI Orchestration, AI Workflows, Data Centers, IT Automation, Infrastructure Architecture, Information Technology Operations, Cloud Deployment, IT Infrastructure, Artificial Intelligence and Machine Learning (AI/ML), Network Infrastructure, Hardware Architecture, System Monitoring, System Support, Automation, System Configuration, Configuration Management

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Category: Preview
    Preview
  • E

    EDUCBA

    Mastering Scrum Essentials: Learn, Apply & Facilitate Agile

    Skills you'll gain: Agile Methodology, Agile Project Management, Agile Software Development, Scrum (Software Development), Sprint Retrospectives, Meeting Facilitation, Team Management, Sprint Planning, Team Building, Team Leadership

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Build and Test Java Applications Using TestNG

    Skills you'll gain: Java Programming, Java, Object Oriented Design, Data Validation, Test Script Development, Object Oriented Programming (OOP), Test Automation, Application Design, Application Development, Software Testing, Test Case, Data Modeling, Verification And Validation, User Interface (UI), Business Logic, Maintainability, Data Integrity

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Project Team Leadership and Communication

    Skills you'll gain: Team Performance Management, Communication Planning, Team Management, Project Management, Team Building, Resource Management, People Management, Staff Management, Management Training And Development, Team Leadership, Project Coordination, Leadership and Management, Conflict Management, Drive Engagement, People Development, Stakeholder Communications, Stakeholder Engagement, Stakeholder Management, Human Resources Management and Planning, Project Controls

    Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • R

    Real Madrid Graduate School Universidad Europea

    Experiencia: Mejorando el Viaje del Aficionado

    Skills you'll gain: Disabilities, Customer experience improvement, Customer Relationship Management, Customer Relationship Management (CRM) Software, Driving engagement, Self Service Technologies, Customer Engagement, Personalized Service, Loyalty Programs, Merchandising, Brand Loyalty, Diversity and Inclusion, AI Personalization, Experience Design, Multimedia, Augmented Reality, Drive Engagement, Digital Transformation, Storytelling, Automation

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • E

    EDUCBA

    Master AWS Rekognition: Analyze, Detect, and Automate

    Skills you'll gain: Serverless Computing, Computer Vision, Image Analysis, Amazon Web Services, AI Integrations, Cloud API, Cloud Applications, Unstructured Data

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
1…365366367…400

In summary, here are 10 of our most popular customer journey courses

  • Power BI Foundations and Solution Architecture: Packt
  • Computer Networks: Implementation & Security: EDUCBA
  • Work with Gemini Models in BigQuery - Français: Google Cloud
  • Apply and Analyze Sqoop for Hadoop ETL: EDUCBA
  • Integrate AI: Streamline No-Code App Responses: Coursera
  • Concurrent Rendering Adventures in React 18: Packt
  • Cisco UCS-X Infrastructure Design for AI Workloads: Cisco Learning and Certifications
  • Mastering Scrum Essentials: Learn, Apply & Facilitate Agile: EDUCBA
  • Build and Test Java Applications Using TestNG: EDUCBA
  • Project Team Leadership and Communication: EDUCBA

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok