• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • G

    Google Cloud

    Essential Google Cloud Infrastructure: Foundation - 简体中文

    Skills you'll gain: Cloud Infrastructure, Infrastructure As A Service (IaaS), Google Cloud Platform, Virtual Networking, Cloud Computing Architecture, Infrastructure Architecture, Network Infrastructure, Cloud Engineering, Cloud Computing, Virtual Machines, Private Cloud, General Networking, Network Administration, Cloud Platforms, Public Cloud, Firewall, Cloud Services, Virtualization and Virtual Machines, Command-Line Interface

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera

    Zielsetzung für eine Facebook Werbekampagne

    Skills you'll gain: Meta Ads Manager, Facebook, Social Media Marketing, Social Media Campaigns, Marketing Budgets, Advertising Campaigns, Online Advertising, Social Media Management, Campaign Planning, Social Media Strategy, Social Media Analytics, Marketing, Customer Engagement

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    P

    Pearson

    Ansible From Basics to Guru: Unit 4

    Skills you'll gain: Ansible, Kubernetes, Virtual Machines, Devops Tools, Containerization, Virtualization and Virtual Machines, IT Automation, Amazon Web Services, Microsoft Azure, Microsoft Windows, Network Administration, Amazon Elastic Compute Cloud

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Power Pivot in Excel for Data Analysis

    Skills you'll gain: Pivot Tables And Charts, Microsoft Excel, Data Import/Export, Dashboard, Data Modeling, Spreadsheet Software, Dashboard Creation, Statistical Methods, Business Analytics, Business Intelligence, Statistical Analysis, Statistics, Data Analysis, Excel Formulas, Interactive Data Visualization, Data Processing, Data Manipulation, Data Preprocessing, Exploratory Data Analysis, Relationship Building

    Mixed · Course · 1 - 4 Weeks

  • P

    Packt

    Developing Solutions for Microsoft Azure (AZ-204)

    Skills you'll gain: Microsoft Azure, Azure Active Directory, Virtual Machines, Cloud Deployment, Cloud Applications, Cloud Development, Application Deployment, Virtualization and Virtual Machines, Authentications, Redis, Active Directory, Cloud Computing, Serverless Computing, Application Performance Management, Cloud Storage, NoSQL, Key Management, Data Storage Technologies, Cloud Security, Containerization

    Intermediate · Course · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pragmatic AI Labs

    Build a Production SaaS Application with AI

    Skills you'll gain: Docker (Software), CI/CD, Containerization, LLM Application, Continuous Integration, Software As A Service, Product Development, Continuous Deployment, Large Language Modeling, Commercialization, Software Development, Marketing Strategies, Application Deployment, Product Planning, Go To Market Strategy, AI Integrations, API Design, Generative AI, Software Testing, GitHub

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    E

    Edureka

    Microsoft Fabric Analytics Engineer: DP-600 Exam Prep

    Skills you'll gain: System Monitoring, Data Analysis Expressions (DAX), Real Time Data, Performance Tuning, Microsoft Azure, Dataflow, Data Pipelines, Data Warehousing, Power BI, Apache Spark, Data Governance, Business Analytics, SQL, Data Management, Workflow Management, Data Science, Security Engineering, Artificial Intelligence and Machine Learning (AI/ML), Warehouse Management, Application Deployment

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Operational Research for Decision Optimization

    Skills you'll gain: Operations Research, Operational Efficiency, Transportation Operations, Business Operations, Resource Utilization, Operations, Process Optimization, Scheduling, Operations Management, Operational Performance Management, Resource Allocation, Project Schedules, Transportation, Supply Chain, and Logistics, Analytical Skills, Resource Planning, Logistics Management, Timelines, Logistics, Finance, Research

    Mixed · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    W

    Whizlabs

    Google Cloud SQL: Design, Deploy & Optimize Databases

    Skills you'll gain: Database Administration, Database Management, Relational Databases, SQL, Database Systems, Google Cloud Platform, Operational Databases, Database Design, Databases, Database Architecture and Administration, MySQL, Database Management Systems, System Configuration, Data Migration, Cloud Deployment, Database Software, Security Controls, Data Import/Export, Data Storage, Performance Tuning

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Optimizing Spark and Cloud Data Storage for Analytics

    Skills you'll gain: Cloud Security, Apache Spark, Transaction Processing, Cloud Infrastructure, Data Lakes, PySpark, Data Security, Security Controls, Performance Tuning, Cloud Computing, Cloud Computing Architecture, Cloud Storage, Data Storage Technologies, Data Storage, Cloud Deployment, Data Warehousing, Data Management, Infrastructure Architecture, Data Integrity, Infrastructure as Code (IaC)

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    The Lean-Agile Way: Mastering Value Stream Management

    Skills you'll gain: Lean Methodologies, Process Optimization, Data-Driven Decision-Making, Kaizen Methodology, Process Improvement, Process Improvement and Optimization, Workflow Management, Operational Efficiency, Operational Excellence, Scaled Agile Framework, Process Mapping, Business Process, Agile Methodology, Organizational Effectiveness, Business Transformation, Agile Product Development, Continuous Improvement Process, Agile Project Management, Customer experience improvement, Cross-Functional Collaboration

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    S

    STARWEAVER

    Legal and Ethical Cyber Investigations

    Skills you'll gain: Digital Forensics, Electronic Discovery, Investigation, Criminal Investigation and Forensics, Incident Response, Technical Communication, Report Writing, Data Ethics, Legal Hearings, Cybersecurity, Litigation Support, Fraud detection, Law, Regulation, and Compliance, Ethical Standards And Conduct, Compliance Reporting, Data Collection, Analysis, Management Reporting, Record Keeping, Regulatory Requirements

    Beginner · Course · 1 - 3 Months

1…396397398…509

In summary, here are 10 of our most popular customer service courses

  • Essential Google Cloud Infrastructure: Foundation - 简体中文: Google Cloud
  • Zielsetzung für eine Facebook Werbekampagne: Coursera
  • Ansible From Basics to Guru: Unit 4: Pearson
  • Power Pivot in Excel for Data Analysis: EDUCBA
  • Developing Solutions for Microsoft Azure (AZ-204): Packt
  • Build a Production SaaS Application with AI: Pragmatic AI Labs
  • Microsoft Fabric Analytics Engineer: DP-600 Exam Prep: Edureka
  • Operational Research for Decision Optimization: EDUCBA
  • Google Cloud SQL: Design, Deploy & Optimize Databases: Whizlabs
  • Optimizing Spark and Cloud Data Storage for Analytics: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok