Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, Systems Integration, Control Objectives for Information and Related Technology (COBIT), Supplier Relationship Management, Strategic Sourcing, Risk Management Framework, Governance, Process Management, Process Improvement and Optimization, Risk Management, Continuous Improvement Process, Organizational Change, Performance Measurement, Lean Methodologies

Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication

Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, Service Level, Incident Management, IT Management, Change Control, Information Technology Operations, Information Technology, Operations Management, Technical Support and Services, Technical Management, Help Desk Support, Asset Management, Operations

Skills you'll gain: Information Technology Infrastructure Library, Service Management, IT Service Management, Information Technology, Information Technology Operations, Service Level, Operations Management, Asset Management, Operations

Skills you'll gain: Spring Boot, Configuration Management, API Gateway, JUnit, Java Programming, Java, Application Design, Unit Testing, Middleware, Service Oriented Architecture, Software Design Patterns, Authentications

Skills you'll gain: Istio, Microservices, Containerization, Docker (Software), Kubernetes, Application Deployment, Software Architecture, Cloud-Native Computing, Systems Architecture, Service Oriented Architecture, Application Performance Management, Performance Tuning, Scalability

Skills you'll gain: Service Improvement, Innovation, Continuous Improvement Process, Change Management, Organizational Change, Service Design, Customer experience improvement, Public Administration, Organizational Strategy, Policty Analysis, Research, and Development, Case Studies, Strategic Thinking, Technology Strategies, Leadership

Skills you'll gain: Lean Methodologies, Workforce Management, Service Improvement, Operations Management, Operational Performance Management, Business Process Management, Process Optimization, Service Management, Operational Efficiency, Process Analysis, Sustainable Business, Capacity Management, Customer experience improvement, Case Studies

Skills you'll gain: NSX-T Network Virtualization, Virtual Networking, Software-Defined Networking, Zero Trust Network Access, Virtual Local Area Network (VLAN), Network Switches, Network Architecture, Network Security, Firewall, Network Routing, Load Balancing, Network Performance Management, Network Protocols, Scalability

Skills you'll gain: Open Shortest Path First (OSPF), Network Administration

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Management, Vendor Relationship Management, Process Management, People Development, Organizational Strategy, Continuous Improvement Process

Skills you'll gain: Data Preprocessing, Model Deployment, Apache Mahout, Java, Java Programming, Apache Spark, Classification Algorithms, Applied Machine Learning, Deep Learning, Model Evaluation, Natural Language Processing, Data Cleansing, Machine Learning, Feature Engineering, Regression Analysis