• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Telephone Skills

Results for "telephone skills"


  • Status: Free Trial
    Free Trial
    V

    Voxy

    English Language Skills A1-A2 CEFR: Beginner

    Skills you'll gain: Patient Communication, English Language, Language Competency, Verbal Communication Skills, Interpersonal Communications, Oral Comprehension, Vocabulary, Language Learning, Active Listening, Communication, Education Software and Technology, Grammar, Public Speaking, Relationship Building

    4.3
    Rating, 4.3 out of 5 stars
    ·
    97 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Clinic Admin: Phones, Mail, Records

    Skills you'll gain: Record Keeping, Medical Office Procedures, Records Management, Medical Records, Document Management, Health Information Management, Medical Privacy, File Management, Health Information Management and Medical Records, Patient Communication, Telecommunications, File Systems, Clinical Documentation, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Quality Assurance, Information Privacy

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Cold Calling & Prospecting

    Skills you'll gain: Cold Calling, Sales Prospecting, Overcoming Objections, Phone Sales, Prospecting and Qualification, Outbound Calls, Telemarketing, Selling Techniques, Sales, Closing (Sales), Telephone Skills, Sales Strategy, Setting Appointments, Sales Pipelines, Oral Expression, Rapport Building, Relationship Building, Active Listening

    4.7
    Rating, 4.7 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    V

    Voxy

    English Language Skills B1-B2 CEFR: Intermediate

    Skills you'll gain: Intercultural Competence, Cultural Diversity, Cultural Sensitivity, English Language, Business Correspondence, Social Skills, Verbal Communication Skills, Business Communication, Professional Development, Business Writing, Oral Expression, Interviewing Skills, Language Learning, Oral Comprehension, Writing, Telephone Skills, Public Speaking, Language Competency, Communication, Interpersonal Communications

    3.1
    Rating, 3.1 out of 5 stars
    ·
    24 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    S

    STARWEAVER

    Customer Service Essentials: 20 Skills for Happy Clients

    Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Guest Relations, Hospitality Services, Hospitality and Food Services, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Verbal Communication Skills, Communication, Empathy, Active Listening

    5
    Rating, 5 out of 5 stars
    ·
    7 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Communication Skills for Interviews & Group Discussions

    Skills you'll gain: Oral Expression, Active Listening, Verbal Communication Skills, Discussion Facilitation, Interviewing Skills, Oral Comprehension, Teamwork, Communication, Communication Strategies, Tactfulness, Social Skills, Interpersonal Communications, Corporate Communications, Collaboration, Business Communication, Professionalism, Rapport Building, Non-Verbal Communication, Job Analysis, Recruitment

    4.8
    Rating, 4.8 out of 5 stars
    ·
    10 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    CVS Health

    Preparing for Your Call Center Customer Service Role

    Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Engagement, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Telephone Skills, Customer Support, Professionalism, Verbal Communication Skills, Active Listening, Communication

    4.8
    Rating, 4.8 out of 5 stars
    ·
    67 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Telehealth: Essentials, Teamwork, and Dermatology

    Skills you'll gain: Telehealth, Teamwork, Patient Communication, Collaboration, Medical Imaging, Patient Evaluation, Clinical Assessment, Health Technology, Vital Signs, Health Assessment, Patient Preparation, Patient Coordination, Patient Education And Counseling, Patient-centered Care, Patient Treatment, Patient Flow, Health Care, Telecommunications, Care Management, Communication

    4.9
    Rating, 4.9 out of 5 stars
    ·
    56 reviews

    Beginner · Specialization · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Public Speaking Skills for Professional Success

    Skills you'll gain: Oral Expression, Presentations, Public Speaking, Verbal Communication Skills, Communication, Driving engagement, Drive Engagement, Persuasive Communication, Executive Presence, Non-Verbal Communication, Rapport Building, Composure, Stress Management, Overcoming Obstacles

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    Arizona State University

    Learn English Now: Basic Communication

    Skills you'll gain: English Language, Social Justice, Oral Expression, Environmental Issue, Oral Comprehension, Language Competency, Language Learning, Storytelling, Vocabulary, Public History, Culture, Writing, Grammar, Cultural Diversity

    Beginner · Specialization · 1 - 3 Months

  • Status: Preview
    Preview
    C

    California Institute of the Arts

    Acting Skills for Business Communication and Leadership

    Skills you'll gain: Executive Presence, Oral Expression, Non-Verbal Communication, Verbal Communication Skills, Empathy, Active Listening, Rapport Building, Business Communication, Teamwork, Influencing, Empowerment, Action Oriented, Initiative and Leadership, Goal-Oriented, Adaptability

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    S

    Sage Publications

    Communication and Interpersonal Skills in Social Work

    Skills you'll gain: Interpersonal Communications, Group Therapy, Non-Verbal Communication, Communication, Social Work, Family Therapy, Community and Social Work, Patient Communication, De-escalation Techniques, Parent Communication, Empathy & Emotional Intelligence, Rapport Building, Family Support, Communication Disorders, Discussion Facilitation, Cultural Responsiveness, Working With Children, Conflict Management, Cultural Diversity, Ethical Standards And Conduct

    Intermediate · Course · 1 - 3 Months

1…456…834

In summary, here are 10 of our most popular telephone skills courses

  • English Language Skills A1-A2 CEFR: Beginner: Voxy
  • Clinic Admin: Phones, Mail, Records: Coursera
  • Cold Calling & Prospecting: Packt
  • English Language Skills B1-B2 CEFR: Intermediate: Voxy
  • Customer Service Essentials: 20 Skills for Happy Clients: STARWEAVER
  • Communication Skills for Interviews & Group Discussions: EDUCBA
  • Preparing for Your Call Center Customer Service Role: CVS Health
  • Telehealth: Essentials, Teamwork, and Dermatology: Duke University
  • Public Speaking Skills for Professional Success: EDUCBA
  • Learn English Now: Basic Communication: Arizona State University

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok