
Skills you'll gain: Outbound Calls, Telemarketing, Customer Communications Management, Lead Generation, Direct Marketing, Telephone Skills, Phone Sales, Call Center Experience, Regulatory Compliance, Compliance Training, Telecommunications, Compliance Management, Legal Risk, General Sales Practices, Informed Consent, Law, Regulation, and Compliance, Compliance Reporting, Regulatory Requirements, Record Keeping, Risk Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Public Speaking, Verbal Communication Skills, English Language, Communication, Language Competency, Language Learning
Mixed · Course · 1 - 4 Weeks

University of Huddersfield
Skills you'll gain: Leadership Studies, Virtual Teams, Leadership, Verbal Communication Skills, Team Leadership, Business Leadership, Organizational Leadership, Strategic Leadership, Leadership and Management, Leadership Development, Communication, Strategic Communication, Communication Strategies, Intercultural Competence, Cultural Diversity, Cultural Responsiveness, Cultural Sensitivity
Beginner · Course · 1 - 4 Weeks

PracticalGrowth
Skills you'll gain: Communication Strategies, Influencing, Business Communication, Stakeholder Communications, Communication, Strategic Communication, Communication Planning, Cultural Responsiveness, Intercultural Competence, Interpersonal Communications, Diversity Awareness, Stakeholder Management, Stakeholder Engagement, Persuasive Communication, Conflict Management, Cultural Sensitivity, Storytelling, Stakeholder Analysis, Constructive Feedback, De-escalation Techniques
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Verbal Communication Skills, Client Services, Oral Expression, Interpersonal Communications, Communication, Customer Relationship Building, Active Listening, Communication Strategies, Customer and Client Support, Consultative Approaches, Operational Risk, Risk Management Framework, Compliance Management, Business Communication, Constructive Feedback, Regulatory Compliance, Bank Regulations, Banking, Customer experience improvement, Banking Services
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Communication, Public Speaking, Constructive Feedback, Professionalism, Professional Development, Self-Awareness
Beginner · Course · 1 - 4 Weeks

Logical Operations
Skills you'll gain: Customer Service, Greeting Customers, Customer Inquiries, Workflow Management, Sales Strategy, Selling Techniques, Client Services, Customer experience strategy (CX), General Sales Practices, Customer Support, Customer and Client Support, Client Support, Customer Advocacy, Customer experience improvement, Interpersonal Communications, Leadership, Sales Support, Verbal Communication Skills, Customer Communications Management, Communication
Mixed · Course · 1 - 3 Months
University of California, Irvine
Skills you'll gain: Verbal Communication Skills, Oral Expression, Presentations, Public Speaking, Discussion Facilitation, Active Listening, Lecturing, Non-Verbal Communication, Oral Comprehension, English Language, Peer Review, Communication, Social Skills, Constructive Feedback, Communication Strategies, Concision, Learning Strategies, Tactfulness, Cooperation, Critical Thinking
Intermediate · Specialization · 3 - 6 Months

Interplay Learning
Beginner · Course · 1 - 3 Months

Knowledge Accelerators
Skills you'll gain: Customer Service, Problem Solving, Customer Support, Telephone Skills, Greeting Customers, Service Level, Client Support, Help Desk Support, Operations Support Systems, Customer and Client Support, Service Management, Personal Attributes, Critical Thinking and Problem Solving, Technical Support and Services, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management
Beginner · Course · 1 - 3 Months

Tsinghua University
Skills you'll gain: Cultural Diversity, Cultural Sensitivity, Intercultural Competence, English Language, Language Learning, Interpersonal Communications, Learning Strategies, Oral Comprehension, Rapport Building, Vocabulary
Beginner · Course · 1 - 3 Months

Mixed · Course · 1 - 4 Weeks