• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: New
    New
    Status: Preview
    Preview
    C

    Copenhagen Business School

    Sustainability and Stakeholders: Tensions and Balances

    Skills you'll gain: Corporate Sustainability, Sustainable Business, Stakeholder Management, Employee Engagement, Stakeholder Engagement, Stakeholder Communications, Stakeholder Analysis, Corporate Strategy, Customer Relationship Building, Social Impact, Cross-Functional Collaboration, Strategic Partnership, Business Modeling

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    A

    Atchison Technology

    Scalable Availability in Software Architecture

    Skills you'll gain: Scalability, Cloud-Native Computing, Software Architecture, Software As A Service, Systems Architecture, Cloud Computing Architecture, Cloud Applications, Service Level, Enterprise Architecture, Application Design, Capacity Management, Application Programming Interface (API), System Monitoring, API Design, Service Management, Incident Response, Software Engineering, Dependency Analysis, Risk Management Framework

    Advanced · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    J

    John Wiley & Sons

    Revolutionizing Marketing and PR for the Digital Era

    Skills you'll gain: Content Creation, Blogs, Digital Content, Social Media Marketing, Content Marketing, Social Media, Consumer Behaviour, Web Content, Public Relations, Digital Marketing Tools, Social Media Content, Digital Media Strategy, Marketing, Digital Transformation, Digital Brand Strategy, Marketing Strategies, MarTech, Marketing Communications, Digital Marketing, Web Analytics and SEO

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Market Research Data: Dashboards and Storytelling

    Skills you'll gain: Dashboard Creation, Dashboard, Data Visualization, Data Storytelling, Data Presentation, Interactive Data Visualization, Statistical Visualization, Power BI, Data Visualization Software, Presentations, Business Intelligence, Data Analysis Expressions (DAX), Market Data, Market Analysis, Storytelling, Report Writing, Target Audience, Data Integration, Data Validation, Usability Testing

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Lean Six Sigma for IT Operations

    Skills you'll gain: Data-Driven Decision-Making, Stakeholder Management, Root Cause Analysis, Six Sigma Methodology, Process Improvement, Stakeholder Communications, Lean Six Sigma, Quality Improvement, Stakeholder Engagement, Stakeholder Analysis, Process Improvement and Optimization, Continuous Improvement Process, Process Mapping, IT Service Management, Lean Methodologies, Operational Efficiency, Process Analysis, Pareto Chart, Process Optimization, Service Improvement

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Execute 360° Campaigns

    Skills you'll gain: Data Storytelling, Campaign Management, Cross-Channel Marketing, Marketing Budgets, Integrated Marketing Communications, Marketing Effectiveness, Performance Analysis, Advertising Campaigns, Performance Reporting, Social Media Campaigns, Project Management, Data-Driven Decision-Making, Project Controls, Budget Management, Marketing Planning, Milestones (Project Management), Data-Driven Marketing, Marketing Communications, Marketing Analytics, Budgeting

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    生成 AI エージェント: 組織の変革

    Skills you'll gain: Generative AI Agents, Prompt Engineering, Generative AI, Google Gemini, Generative Model Architectures, Prompt Patterns, Agentic Workflows, Gemini, AI Enablement, AI Product Strategy, Agentic systems, Prompt Engineering Tools, Google Cloud Platform, Test Tools, AI Integrations, Innovation, Customer Engagement, Organizational Strategy, Continuous Monitoring, Continuous Improvement Process

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    J

    John Wiley & Sons

    Learn Secure Coding with Bob and Alice

    Skills you'll gain: Threat Modeling, Secure Coding, Application Security, DevSecOps, Open Web Application Security Project (OWASP), Cybersecurity, Security Testing, Mobile Security, Software Development Life Cycle, Cryptographic Protocols, Security Controls, Computer Security, Vulnerability Assessments, Continuous Monitoring, Vulnerability Management, Computer Programming, C and C++, Java Programming, Python Programming, C (Programming Language)

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Generate Insights with LLMs

    Skills you'll gain: LLM Application, Large Language Modeling, Prompt Engineering, Prompt Patterns, Model Optimization, Business Intelligence, Business Reporting, Model Training, Fine-tuning, Data Pipelines, Generative AI, Cost Benefit Analysis, Performance Analysis, Model Evaluation, Key Performance Indicators (KPIs), Quality Assessment

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    HashiCorp Certified - Consul Associate Course

    Skills you'll gain: Authorization (Computing), Devops Tools, Proxy Servers, Role-Based Access Control (RBAC), Identity and Access Management, System Configuration, Disaster Recovery, Configuration Management, Cryptographic Protocols, Data Centers, Distributed Computing, Security Controls, Key Management, Service Management, Data Store, Authentications, Encryption, Scalability

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    C

    Coursera

    Automating Work with Google Workspace Flows

    Skills you'll gain: Workflow Management, Google Workspace, Process Design, Business Process Automation, Business Workflow Analysis, Process Analysis, Automation, Governance Risk Management and Compliance, Compliance Auditing, Compliance Reporting, Document Management, Business Process Improvement, User Flows, Compliance Management, Service Level Agreement, Auditing

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Google Chat - 日本語版

    Skills you'll gain: Google Workspace, Collaborative Software, Cloud-Based Integration, Technical Communication, Business Solutions

    Beginner · Course · 1 - 3 Months

1…466467468…509

In summary, here are 10 of our most popular customer service courses

  • Sustainability and Stakeholders: Tensions and Balances: Copenhagen Business School
  • Scalable Availability in Software Architecture: Atchison Technology
  • Revolutionizing Marketing and PR for the Digital Era: John Wiley & Sons
  • Market Research Data: Dashboards and Storytelling: Coursera
  • Lean Six Sigma for IT Operations: EDUCBA
  • Execute 360° Campaigns: Coursera
  • 生成 AI エージェント: 組織の変革: Google Cloud
  • Learn Secure Coding with Bob and Alice: John Wiley & Sons
  • Generate Insights with LLMs: Coursera
  • HashiCorp Certified - Consul Associate Course: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok