Conflict resolution courses cover techniques for managing disagreements in personal and professional contexts. You’ll learn about negotiation tactics, mediation practices, and the importance of active listening and empathy. Many courses also introduce frameworks that guide effective communication and help you navigate challenging conversations.

Arizona State University
Skills you'll gain: Conflict Management, Emotional Intelligence, De-escalation Techniques, Empathy & Emotional Intelligence, Communication Strategies, Interpersonal Communications, Empathy, Communication, Verbal Communication Skills, Behavior Management, Self-Awareness, Concision
★ 4.4 (29) · Beginner · Course · 1 - 3 Months

Universidades Anáhuac
Skills you'll gain: Conflict Management, Emotional Intelligence, Empathy & Emotional Intelligence, Empathy, Assertiveness, Relationship Building, Behavior Management, Collaboration, Communication Strategies, Problem Solving, Communication, Self-Awareness
Beginner · Course · 1 - 3 Months

Skills you'll gain: Billing & Invoicing, QuickBooks (Accounting Software), Billing, Invoicing, Billing Systems, Accounting Software, Payment Processing and Collection, Investigation, Claims Processing, Standard Accounting Practices, Accounting, Customer Complaint Resolution, Email Automation, Analysis, Business Process Automation, Automation, Document Management
Beginner · Course · 1 - 4 Weeks

Harvard Business Review
Skills you'll gain: Management Training And Development, Business Writing, Problem Solving, Leadership and Management, Complex Problem Solving, Business Correspondence, Root Cause Analysis, Presentations, Productivity, Critical Thinking and Problem Solving, AI Enablement, Organizational Leadership, Leadership, Team Management, Business Leadership, Team Leadership, Generative AI, Initiative and Leadership, Leadership Development, Strategic Leadership
Intermediate · Course · 1 - 3 Months

Tecnológico de Monterrey
Skills you'll gain: Communication Strategies, Conflict Management, Negotiation, Communication, Relationship Building, Emotional Intelligence
★ 4.8 (420) · Intermediate · Course · 1 - 4 Weeks
Madecraft
Skills you'll gain: Virtual Teams, Telecommuting, Conflict Management, Document Management, Performance Metric, Team Management, Team Building, Collaboration, Team Performance Management, Collaborative Software, Productivity, Operational Excellence, Team Collaboration, De-escalation Techniques, Performance Measurement, Workflow Management, Document Control, Project Documentation, Performance Management, Meeting Facilitation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Payment Card Industry (PCI) Data Security Standards, Credit/Debit Card Processing, Merchant Services, Payment Processing, Payment Systems, Payment Processing and Collection, Arbitration, Loss Prevention, Customer Complaint Resolution, Claims Processing, Security Controls, Auditing, Security Strategy, Conflict Management, Transaction Processing, Negotiation, Information Technology, Business, Finance, Securities (Finance)
Intermediate · Course · 3 - 6 Months

Erasmus University Rotterdam
Skills you'll gain: Policy Development, Conflict Management, Ethical Standards And Conduct, Disaster Recovery, Policy Analysis, Emergency Response, Mitigation, International Relations, Case Studies, Risk Analysis, Risk Management
★ 4.7 (88) · Intermediate · Course · 1 - 3 Months

Universidad Nacional Autónoma de México
Skills you'll gain: Healthcare Ethics, Ethical Standards And Conduct, Clinical Research Ethics, Health Care Procedure and Regulation, Legal Risk, Conflict Management, Medical Practices and Procedures, Law, Regulation, and Compliance
★ 4.7 (478) · Mixed · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Intercultural Competence, Empathy & Emotional Intelligence, Team Performance Management, Influencing, Leadership and Management, Leadership, Team Collaboration, Cultural Sensitivity, Communication, Safety Culture, Process Analysis
★ 4.8 (96) · Beginner · Course · 1 - 3 Months

University of California, Irvine
Skills you'll gain: Conflict Management, Communication Strategies, Case Studies, Stakeholder Management, Interpersonal Communications, Intercultural Competence, Portfolio Management, Organizational Effectiveness, Analysis
★ 4.7 (187) · Mixed · Course · 1 - 3 Months

Sage Publications
Skills you'll gain: Succession Planning, Governance, Conflict Management, Workforce Planning, Business Leadership, Business Continuity, Business Management, Leadership and Management, Corporate Strategy, Relationship Management, Family Law, Business Strategy, Leadership, Accountability Frameworks, Organizational Structure, Corporate Sustainability, Business Planning, Stakeholder Management, Wealth Management, Entrepreneurship
Intermediate · Course · 1 - 3 Months
Start with what you want to focus on. If you're focused on interpersonal conflict resolution, choose courses covering negotiation techniques and communication strategies. If you're interested in mediation processes, look for courses that include mediation frameworks and conflict analysis models. This will help you find the right course for your needs.