
Yale University
Skills you'll gain: Resourcefulness, Goal Setting, Adult Education, Decision Making, Relationship Building
Beginner · Course · 1 - 3 Months

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Information Technology Architecture, Service Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Risk Management Framework, IT Infrastructure, IT Security Architecture, Computing Platforms
★ 4.8 (191) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Professional Networking, Interviewing Skills, Technical Support, Technical Support and Services, Professional Development, Relationship Building, Help Desk Support, Professionalism, Verbal Communication Skills, Follow Through, Communication
★ 4.9 (146) · Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Client Services, Customer Service, Customer and Client Support, Client Support, Customer Complaint Resolution, Customer Relationship Building, Customer experience improvement, Personalized Service, Customer Engagement, Service Recovery, Customer Retention, Verbal Communication Skills, Customer Success Management, Communication, Customer Insights, Communication Strategies, Business Communication, Long Term Care, Business, Business Strategies
Mixed · Course · 1 - 4 Weeks

University of Washington
Skills you'll gain: Higher Education, Learning Strategies, Student Support and Services, Academic Advising, Productivity, Time Management, Personal Development, Planning, Resourcefulness, Decision Making, Adaptability, Relationship Building
★ 4.6 (511) · Mixed · Course · 1 - 3 Months

Skills you'll gain: Service Management, IT Service Management, Service Level, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Software Documentation, Continuous Improvement Process, Customer Support, Customer experience improvement, Incident Management, AI Enablement, Record Keeping, AI Integrations
Beginner · Course · 1 - 3 Months

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Business Relationship Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Performance Management, Supplier Management, Vendor Relationship Management, Process Management, Data Management, Process Optimization, People Development, Continuous Improvement Process
★ 4.8 (137) · Intermediate · Course · 1 - 4 Weeks

Akamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Databases, Operating System Administration, Database Administration, Routing Protocols, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Web Design and Development, Cascading Style Sheets (CSS), Scripting Languages, Web Development, Data Structures, Data Analysis, Software Development
★ 4.6 (395) · Beginner · Professional Certificate · 3 - 6 Months

University of Colorado Boulder
Skills you'll gain: Community Organizing, Compassion, Community Development, Community Outreach, Social Impact, Needs Assessment, Program Evaluation, Empathy, Education and Training, Data Mapping, Initiative and Leadership, Empowerment, Curriculum Planning, Working With Children, Collaboration, Planning, Driving engagement, Environmental Issue
★ 4.8 (165) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Education Software and Technology, Microsoft Office
★ 4.4 (11) · Beginner · Guided Project · Less Than 2 Hours

Amazon Web Services
Skills you'll gain: Network Troubleshooting, Technical Support and Services, Technical Support, Interviewing Skills, Solution Architecture, Amazon Web Services, Client Support, Cloud Applications, Cloud Computing Architecture, Customer Support, Web Presence, Customer and Client Support, Cloud Computing, Cloud Services, Professional Networking, Recruitment, Technical Documentation, Active Listening, Gap Analysis
★ 4.6 (49) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, Process Optimization, Operational Excellence, IT Management, User Feedback, Innovation, Customer Service, Process Improvement and Optimization, Automation
★ 4.8 (124) · Intermediate · Course · 1 - 4 Weeks