• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • P

    Packt

    Unreal Engine Integration and Cinematic Scene Enhancement

    Skills you'll gain: Unreal Engine, Virtual Environment, Cinematography, Animation and Game Design, 3D Assets, Game Design, Video Game Development, Animations, 3D Modeling, Grading (Landscape), Photo/Video Production and Technology, Visual Storytelling, Computer Graphic Techniques, Computer Graphics, Visualization (Computer Graphics), Data Import/Export, Layout Design

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • P

    Packt

    Mastering Linux Administration

    Skills you'll gain: Ansible, Linux Administration, Kubernetes, Package and Software Management, Cloud Infrastructure, Linux, Shell Script, Cloud Standards, Cloud Computing Architecture, Docker (Software), Linux Commands, Ubuntu, Public Cloud, Linux Servers, Systems Administration, Operating System Administration, Infrastructure Security, Network Troubleshooting, General Networking, System Support

    Beginner · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Chris Croft Training

    Cold Calling Mastery: Practical Sales Skills

    Skills you'll gain: Overcoming Objections, Solution Selling, Sales Process, Sales Presentation, Prospecting and Qualification, Sales Presentations, Selling Techniques, Sales, Sales Training, Sales Strategy, Sales Prospecting, B2B Sales, Closing (Sales), Telephone Skills, Direct Selling, Sales Pipelines, Call Center Experience, Lead Generation, Relationship Building, Business Development

    Mixed · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • A

    Amazon Web Services

    Building Safe and Reliable AI Agents on AWS

    Skills you'll gain: Amazon Bedrock, AI Workflows, Agentic Workflows, Generative AI Agents, AI Orchestration, AI Security, Responsible AI, Amazon Web Services, Model Context Protocol, Agentic systems, Prompt Engineering, Tool Calling, Verification And Validation, Prompt Patterns, Development Testing, Security Controls, Authorization (Computing), Enterprise Architecture, Application Performance Management, Middleware

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
    Category: Free
    Free
  • P

    Packt

    Networking Essentials and Hardware for IT Professionals

    Skills you'll gain: Hardware Architecture, Computer Hardware, Networking Hardware, Network Protocols, Virtual Local Area Network (VLAN), Network Support, Computer Architecture, Peripheral Devices, Desktop Support, Hardware Troubleshooting, TCP/IP, Wireless Networks, Network Troubleshooting, Dynamic Host Configuration Protocol (DHCP), Network Architecture, Network Planning And Design, Computer Networking, Technical Support and Services, System Configuration, Mobile Security

    Beginner · Course · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • P

    Packt

    Nmap Masterclass

    Skills you'll gain: Vulnerability Scanning, Network Troubleshooting, Network Monitoring, Penetration Testing, Network Protocols, Cyber Security Assessment, Network Security, OSI Models, TCP/IP, Web Servers, Intrusion Detection and Prevention, Security Controls, Vulnerability Assessments, Cyber Threat Intelligence, Firewall, Security Testing, Network Analysis, Cybersecurity, Command-Line Interface, Ethical Standards And Conduct

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • P

    Packt

    Azure AI Fundamentals - Complete AI-901 Certification Guide

    Skills you'll gain: Responsible AI, Generative AI, Generative AI Agents, Large Language Modeling, Text Mining, Agentic systems, Natural Language Processing, Microsoft Azure, Generative Model Architectures, Agentic Workflows, Embeddings, Data Ethics, Artificial Intelligence, Cloud Infrastructure, LLM Application, Azure DevOps, Image Analysis, Applied Machine Learning, Machine Learning, Case Studies

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • P

    Pearson

    The Money Economy

    Skills you'll gain: Banking Services, Financial Systems, Supply And Demand, Banking, Financial Policy, Loans, Market Liquidity, Deposit Accounts, Finance, Economics, Market Dynamics, General Lending, Economics, Policy, and Social Studies, Consumer Behaviour

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • E

    EDUCBA

    Lean Six Sigma Process Improvement

    Skills you'll gain: Process Mapping, Lean Six Sigma, Lean Manufacturing, Lean Methodologies, Process Improvement and Optimization, Process Optimization, Six Sigma Methodology, Quality Management, Process Improvement, Quality Improvement, Process Analysis, Business Process Improvement, Strategic Leadership, Pareto Chart, Run Chart, Operational Excellence, Change Management, Scatter Plots, Root Cause Analysis, Analysis

    4.6 stars, 72 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (72) · Beginner · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • S

    Sage Publications

    Research Methods and Statistics in Psychology

    Skills you'll gain: Surveys, Survey Creation, Qualitative Research, Research Design, Descriptive Statistics, Statistical Hypothesis Testing, Research, Correlation Analysis, Quantitative Research, Experimentation, Scientific Methods, Statistical Methods, Probability & Statistics, Science and Research, Data Analysis, Statistical Analysis, Statistics, Research Methodologies, Statistical Inference, Psychology

    Beginner · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • M

    Meta

    Data Analytics Methods for Marketing

    Skills you'll gain: Marketing Analytics, Data-Driven Marketing, Marketing Effectiveness, A/B Testing, Target Audience, Marketing Strategies, Marketing, Marketing Planning, Marketing Strategy and Techniques, Online Advertising, Customer Analysis, Conversion Funnel Analysis, Marketing Channel, Advertising Campaigns, Persona Development, Customer Insights, Regression Analysis, Model Evaluation, Data Analysis, Descriptive Analytics

    4.7 stars, 298 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (298) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • H

    HubSpot Academy

    Sales Training: Techniques for a Human-Centric Sales Process

    Skills you'll gain: Closing (Sales), Booking (Sales), Overcoming Objections, Sales Process, Selling Techniques, Sales Prospecting, HubSpot CRM, Sales, Prospecting and Qualification, General Sales Practices, Sales Strategy, Customer Relationship Management (CRM) Software, Customer Relationship Management, Lead Generation, Negotiation, Business Writing, LinkedIn, Value Propositions, Planning

    4.7 stars, 540 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.7 (540) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
1…505152…402

In summary, here are 10 of our most popular customer journey courses

  • Unreal Engine Integration and Cinematic Scene Enhancement: Packt
  • Mastering Linux Administration: Packt
  • Cold Calling Mastery: Practical Sales Skills: Chris Croft Training
  • Building Safe and Reliable AI Agents on AWS: Amazon Web Services
  • Networking Essentials and Hardware for IT Professionals: Packt
  • Nmap Masterclass: Packt
  • Azure AI Fundamentals - Complete AI-901 Certification Guide: Packt
  • The Money Economy: Pearson
  • Lean Six Sigma Process Improvement: EDUCBA
  • Research Methods and Statistics in Psychology: Sage Publications

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok