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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Logical Operations

    Crystal Reports: Enhancing, Importing, and Exporting Reports

    Skills you'll gain: Microsoft Excel, Business Reporting, Spreadsheet Software, Report Writing, Management Reporting, Microsoft Access, Data Presentation, Data Analysis Software, Data Visualization, Data Integration, Business Intelligence, Data Analysis, Microsoft Office

    Mixed · Course · 1 - 4 Weeks

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    Northeastern University

    Software Quality Control and Management Part 2

    Skills you'll gain: Software Quality Assurance, Test Automation, Usability Testing, Quality Assurance, Software Testing, Usability, Test Tools, Software Development Life Cycle, Selenium (Software), Acceptance Testing, Test Script Development, Back-End Web Development, API Testing, Test Case, User Experience Design, Human Computer Interaction, Functional Testing, Cloud Computing, Database Management Systems, Leadership

    Intermediate · Course · 1 - 3 Months

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    EDUCBA

    Analyze and Apply Cost & Performance Management Concepts

    Skills you'll gain: Management Accounting, Forecasting, Cost Accounting, Budget Management, Budgeting, Performance Measurement, Variance Analysis, Internal Controls, Performance Management, Cost Control, Cost Management, Operating Budget, Management Reporting, Profit and Loss (P&L) Management, Resource Allocation, Cost Estimation, Financial Controls, Risk Management, Financial Analysis, Customer Analysis

    Beginner · Course · 1 - 3 Months

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    Coursera

    Billing & Accelerate Collections

    Skills you'll gain: Billing, Invoicing, Payment Processing and Collection, Accounts Receivable, Financial Data, Business Metrics, Cash Management, Accounting, Prioritization, Cash Flows, Compliance Management, Data Validation

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Virtual Interviewing for HR

    Skills you'll gain: Follow Through, Culture Transformation, Customer experience improvement, Communication, Video Production

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Build Robust Java ML Models with Entropy

    Skills you'll gain: Model Evaluation, Model Deployment, Decision Tree Learning, Data Preprocessing, Classification Algorithms, Predictive Modeling, Random Forest Algorithm, Applied Machine Learning, Java, Program Evaluation, Machine Learning, Feature Engineering, Algorithms, Program Implementation, Business Development

    Advanced · Course · 1 - 4 Weeks

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    Packt

    Introduction to FastAPI and Backend Development Fundamentals

    Skills you'll gain: Back-End Web Development, PostgreSQL, Python Programming, Restful API, SQL, API Design, Object-Relational Mapping, Database Management, Databases, Data Validation, Development Environment

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Master Patient Registration for Clinic Success

    Skills you'll gain: Patient Registration, Claims Processing, Patient Safety, Revenue Cycle Management, Health Information Management, Copayment Collection and Processing, Medical Records, Medical Billing and Coding, Patient Communication, Data Entry, Data Validation

    Beginner · Course · 1 - 3 Months

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    Coursera

    Business Communication for the Modern Workplace

    Skills you'll gain: Active Listening, Internal Communications, Proposal Writing, Negotiation, AI Personalization, Stakeholder Engagement, Business Communication, Social Skills, Business Writing, Contract Negotiation, Workplace inclusivity, Influencing, Emotional Intelligence, Interpersonal Communications, Communication, Communication Planning, Customer Engagement, Communication Strategies, Leadership and Management, Leadership Development

    4.7
    Rating, 4.7 out of 5 stars
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    701 reviews

    Intermediate · Specialization · 1 - 3 Months

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    Coursera

    Google Analytics for SEO Queries

    Skills you'll gain: Google Analytics, Web Analytics and SEO, Search Engine Optimization, Web Analytics, Content Performance Analysis, Keyword Research, Prioritization, Data Import/Export, Workflow Management, Content Strategy, Data Integration, User Research, Performance Metric

    Beginner · Course · 1 - 4 Weeks

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    EDUCBA

    Understand and Apply Artificial Intelligence Fundamentals

    Skills you'll gain: Artificial Intelligence and Machine Learning (AI/ML), Data Ethics, Data-Driven Decision-Making

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Hands-On Projects with HTML, CSS, and JavaScript

    Skills you'll gain: Responsive Web Design, Front-End Web Development, HTML and CSS, Bootstrap (Front-End Framework), Web Design, User Interface (UI), Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), User Interface and User Experience (UI/UX) Design, Event-Driven Programming, Web Applications, UI Components, Web Development, Interactive Design, User Interface (UI) Design, Javascript, jQuery, User Experience Design, Web Design and Development, Animations

    Intermediate · Specialization · 3 - 6 Months

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In summary, here are 10 of our most popular customer journey courses

  • Crystal Reports: Enhancing, Importing, and Exporting Reports: Logical Operations
  • Software Quality Control and Management Part 2: Northeastern University
  • Analyze and Apply Cost & Performance Management Concepts: EDUCBA
  • Billing & Accelerate Collections: Coursera
  • Virtual Interviewing for HR: Packt
  • Build Robust Java ML Models with Entropy: Coursera
  • Introduction to FastAPI and Backend Development Fundamentals: Packt
  • Master Patient Registration for Clinic Success: Coursera
  • Business Communication for the Modern Workplace: Coursera
  • Google Analytics for SEO Queries: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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