Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Logical Operations
Skills you'll gain: Microsoft Excel, Business Reporting, Spreadsheet Software, Report Writing, Management Reporting, Microsoft Access, Data Presentation, Data Analysis Software, Data Visualization, Data Integration, Business Intelligence, Data Analysis, Microsoft Office
Mixed · Course · 1 - 4 Weeks

Northeastern University
Skills you'll gain: Software Quality Assurance, Test Automation, Usability Testing, Quality Assurance, Software Testing, Usability, Test Tools, Software Development Life Cycle, Selenium (Software), Acceptance Testing, Test Script Development, Back-End Web Development, API Testing, Test Case, User Experience Design, Human Computer Interaction, Functional Testing, Cloud Computing, Database Management Systems, Leadership
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Management Accounting, Forecasting, Cost Accounting, Budget Management, Budgeting, Performance Measurement, Variance Analysis, Internal Controls, Performance Management, Cost Control, Cost Management, Operating Budget, Management Reporting, Profit and Loss (P&L) Management, Resource Allocation, Cost Estimation, Financial Controls, Risk Management, Financial Analysis, Customer Analysis
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Billing, Invoicing, Payment Processing and Collection, Accounts Receivable, Financial Data, Business Metrics, Cash Management, Accounting, Prioritization, Cash Flows, Compliance Management, Data Validation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Follow Through, Culture Transformation, Customer experience improvement, Communication, Video Production
Intermediate · Course · 1 - 3 Months
Skills you'll gain: Model Evaluation, Model Deployment, Decision Tree Learning, Data Preprocessing, Classification Algorithms, Predictive Modeling, Random Forest Algorithm, Applied Machine Learning, Java, Program Evaluation, Machine Learning, Feature Engineering, Algorithms, Program Implementation, Business Development
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Back-End Web Development, PostgreSQL, Python Programming, Restful API, SQL, API Design, Object-Relational Mapping, Database Management, Databases, Data Validation, Development Environment
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Patient Registration, Claims Processing, Patient Safety, Revenue Cycle Management, Health Information Management, Copayment Collection and Processing, Medical Records, Medical Billing and Coding, Patient Communication, Data Entry, Data Validation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Active Listening, Internal Communications, Proposal Writing, Negotiation, AI Personalization, Stakeholder Engagement, Business Communication, Social Skills, Business Writing, Contract Negotiation, Workplace inclusivity, Influencing, Emotional Intelligence, Interpersonal Communications, Communication, Communication Planning, Customer Engagement, Communication Strategies, Leadership and Management, Leadership Development
Intermediate · Specialization · 1 - 3 Months

Coursera
Skills you'll gain: Google Analytics, Web Analytics and SEO, Search Engine Optimization, Web Analytics, Content Performance Analysis, Keyword Research, Prioritization, Data Import/Export, Workflow Management, Content Strategy, Data Integration, User Research, Performance Metric
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Artificial Intelligence and Machine Learning (AI/ML), Data Ethics, Data-Driven Decision-Making
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Responsive Web Design, Front-End Web Development, HTML and CSS, Bootstrap (Front-End Framework), Web Design, User Interface (UI), Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), User Interface and User Experience (UI/UX) Design, Event-Driven Programming, Web Applications, UI Components, Web Development, Interactive Design, User Interface (UI) Design, Javascript, jQuery, User Experience Design, Web Design and Development, Animations
Intermediate · Specialization · 3 - 6 Months