Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Skills you'll gain: Security Testing, System Support, Generative AI, Maintainability, Automation, Technical Support, Debugging, Anomaly Detection, System Monitoring, Software Engineering, Software Documentation
Beginner · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Network Troubleshooting, Computer Networking, Desktop Support, Technical Support, Help Desk Support, Cloud Services, Security Management, Operating Systems, Information Technology, Microsoft Windows, Computer Hardware, Wireless Networks
Beginner · Course · 1 - 3 Months

Skills you'll gain: Electrical Safety, Desktop Support, System Support, Technical Documentation, Problem Management, Debugging, Safety and Security, Technical Support, Hardware Troubleshooting
Beginner · Course · 1 - 4 Weeks

Advancing Women in Tech
Skills you'll gain: Amazon Web Services, Cloud Computing, Amazon S3, Cloud Storage, Technical Product Management, Cloud Services, Cloud Security, Cloud Infrastructure, Amazon Elastic Compute Cloud, AWS Identity and Access Management (IAM), Amazon DynamoDB, Cloud Computing Architecture, AWS CloudFormation, Network Architecture, Amazon Redshift, Data Security, Databases, Innovation, Technical Support, Product Management
Build toward a degree
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Operating System Administration, TCP/IP, Systems Administration, Network Troubleshooting, IT Infrastructure, File Systems, OSI Models, Cybersecurity, Network Security, Network Protocols, Microsoft Windows, Operating Systems, Lightweight Directory Access Protocols, Data Security, Linux, Encryption, Technical Support, Computer Hardware, Computer Networking, Information Technology
Beginner · Professional Certificate · 3 - 6 Months

Google Cloud
Skills you'll gain: Technical Support, Technical Support and Services, Google Cloud Platform, Service Level, Cloud Services, Data Management, Issue Tracking, Technical Communication
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Cloud Platform, Service Level, Technical Support and Services, Technical Support, Cloud Services, Technical Communication, Identity and Access Management, File Management, Incident Management, Personally Identifiable Information
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Cloud Platform, Cloud Management, Help Desk Support, Service Level, Technical Support, Cloud Services, Technical Communication, Issue Tracking, File Management, Incident Management, Personally Identifiable Information, Data Cleansing
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Mathematics Education, Education Software and Technology, Student-Centred Learning, Simulations, Pedagogy, Design Reviews, Lesson Planning, Survey Creation, Interactive Design, Web Content Accessibility Guidelines, Design Thinking, Science and Research, User Feedback, Chemistry, Physics, Technical Support, Biology
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Computer Security, IT Infrastructure, Operating System Administration, Network Security, Computer Networking, Desktop Support, Systems Administration, Network Troubleshooting, Remote Access Systems, Application Security, OSI Models, Package and Software Management, Disaster Recovery, Cybersecurity, User Accounts, File Systems, TCP/IP, Computer Hardware, Technical Support, Software Installation
Beginner · Professional Certificate · 3 - 6 Months

Google Cloud
Skills you'll gain: Google Workspace, Gmail, Technical Support, Email Security, Technical Communication, Debugging, Data Access, Cloud Storage, Security Controls, Event Monitoring, File Management
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Communication, Cloud Solutions, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI, Innovation
Beginner · Course · 1 - 4 Weeks