• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Engagement

Results for "customer engagement"


  • C

    Copenhagen Business School

    Digital Transformation in Financial Services

    Skills you'll gain: FinTech, Technology Strategies, Payment Systems, Case Studies, Financial Services, Digital Transformation, International Finance, Payment Processing, Financial Systems, Banking Services, Banking, Innovation, Financial Regulation, Financial Regulations, Business Transformation, Financial Market, Competitive Analysis, Retail Banking, Analysis, Business Solutions

    4.4 stars, 2K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.4 (2K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • S

    SkillUp

    Online Marketing: Social Media, Ads & E-commerce Certificate

    Skills you'll gain: Social Media Management, Social Media, Social Media Content, Social Media Marketing, Google Ads, Email Marketing, Social Media Strategy, Content Scheduling, Social Media Campaigns, Content Creation, Data-Driven Marketing, Customer Retention, Meta Ads Manager, Paid media, Customer Relationship Building, E-Commerce, Digital Marketing, Driving engagement, Keyword Research, Brand Marketing

    4.7 stars, 42 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 4.7 (42) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • M

    Microsoft

    Copilot and Agent Operations

    Skills you'll gain: Microsoft Copilot, Responsible AI, Generative AI Agents, Microsoft Power Platform, AI literacy, Power Platform Architecture & Technical Design, Governance, Agentic Workflows, Data Governance, Microsoft 365, Application Lifecycle Management, Product Lifecycle Management, Configuration Management, User Provisioning, Agentic systems, Management Reporting, Technical Writing, Continuous Monitoring, Verification And Validation, Authentications

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • M

    Microsoft

    End-to-End QA Testing Cycle

    Skills you'll gain: Test Script Development, Test Automation, Test Tools, Test Case, Test Planning, Software Quality Assurance, Software Testing, Quality Assurance, API Testing, Test Execution Engine, Software Quality (SQA/SQC), Release Management, Jira (Software), Technical Communication, Quality Assurance and Control, User Story, Data Validation, GitHub, Performance Testing, Postman API Platform

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • I

    IBM

    Generative AI for Executives and Business Leaders

    Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, Responsible AI, AI Product Strategy, Data Ethics, Competitive Intelligence, AI Enablement, Generative AI, Risk Analysis, Hybrid Cloud Computing, Business Leadership, Risk Mitigation, Risking, Compliance Training, Strategic Thinking, Data Management, Strategic Leadership, AI literacy, Law, Regulation, and Compliance, Data Strategy

    4.6 stars, 751 reviews, Intermediate, Specialization, 1 - 3 Months

    ★ 4.6 (751) · Intermediate · Specialization · 1 - 3 Months

    Status: Top AI program
    Top AI program
    Status: Free trial
    Free trial
  • I

    IBM

    IBM Sales Representative

    Skills you'll gain: Sales Process, Stakeholder Management, Enterprise Sales, Sales Training, Sales Presentations, Sales, Sales Prospecting, Sales Presentation, Stakeholder Engagement, General Sales Practices, Sales Territory Management, Overcoming Objections, Sales Management, Prospecting and Qualification, Selling Techniques, Performance Measurement, Account Strategy, Sales Development, Sales Strategy, Cross Selling

    4.7 stars, 20 reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.7 (20) · Beginner · Professional Certificate · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • S

    SAP

    Designing an SAP Solution

    Skills you'll gain: Technical Design, User Feedback, Technology Solutions, Technical Consulting, Solution Design, Solution Architecture, Solution Delivery, SAP Applications, Technical Communication, Requirements Analysis, Business Analysis, Agile Methodology, Business Requirements, Requirements Elicitation, Gap Analysis, Customer Engagement, Presentations, Prioritization, Communication

    4.7 stars, 116 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.7 (116) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • M

    Macquarie University

    Strategising: Management for Global Competitive Advantage

    Skills you'll gain: Business Strategy, Design Thinking, Supply Chain, Strategic Thinking, Supply Chain Planning, Business Ethics, Supply Chain Management, Corporate Sustainability, Sustainable Business, Customer Analysis, Emerging Technologies, Organizational Strategy, Strategic Marketing, Growth Strategies, Supply Chain Systems, Strategic Sourcing, Corporate Strategy, Environmental Social And Corporate Governance (ESG), Digital Transformation, Innovation

    4.8 stars, 1.5K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.8 (1.5K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    Small Business Marketing Using Facebook

    Skills you'll gain: Content Scheduling, Online Advertising, Facebook, Marketing Analytics, Content Performance Analysis, Advertising, Digital Advertising, Marketing Effectiveness, Social Media Content, Drive Engagement, Driving engagement, Content Development and Management, Social Media Marketing, Shared Media, Social Media Campaigns, Digital Publishing, Social Media, Target Audience, Social Media Management, Customer Engagement

    4.6 stars, 276 reviews, Mixed, Guided Project, Less Than 2 Hours

    ★ 4.6 (276) · Mixed · Guided Project · Less Than 2 Hours

    Status: Free trial
    Free trial
    Category: Free
    Free
  • U

    Universidad Nacional Autónoma de México

    Estrategias de Negociación

    Skills you'll gain: Overcoming Objections, Negotiation, Closing (Sales), Active Listening, Cooperation, Workplace inclusivity, Customer Analysis, Composure, Communication Strategies, Teamwork, Interpersonal Communications, Team Building, Communication, Conflict Management, Relationship Building, Collaboration, Strategic Partnership, Organizational Effectiveness, Leadership, Persuasive Communication

    4.8 stars, 1.2K reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.8 (1.2K) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • H

    HubSpot Academy

    Sales Training: Inbound Business Strategy

    Skills you'll gain: Prospecting and Qualification, Lead Generation, Consumer Behaviour, Sales Enablement, Sales Development, Service Level Agreement, Sales Strategy, Sales Process, Sales Pipelines, Sales, Customer Acquisition Management, Closing (Sales), Accountability Frameworks, Business Marketing, Service Management, Content Marketing, Customer Insights, Business Strategy, Customer Engagement, Customer experience strategy (CX)

    4.8 stars, 123 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (123) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • M

    Microsoft

    Fabric Foundations and Environment Management

    Skills you'll gain: Data Lakes, Data Integration, Data Manipulation, Dataflow, Data Mapping, Data Infrastructure, Data Pipelines, Data Warehousing, Extract, Transform, Load, Data Cleansing, Data Quality, Data Transformation, Data Wrangling, Data Processing, Data Architecture, Data Store, Data Validation, Data Import/Export, AI Workflows

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
1…666768…400

In summary, here are 10 of our most popular customer engagement courses

  • Digital Transformation in Financial Services: Copenhagen Business School
  • Online Marketing: Social Media, Ads & E-commerce Certificate: SkillUp
  • Copilot and Agent Operations: Microsoft
  • End-to-End QA Testing Cycle: Microsoft
  • Generative AI for Executives and Business Leaders: IBM
  • IBM Sales Representative: IBM
  • Designing an SAP Solution: SAP
  • Strategising: Management for Global Competitive Advantage: Macquarie University
  • Small Business Marketing Using Facebook: Coursera
  • Estrategias de Negociación: Universidad Nacional Autónoma de México

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok