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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    I

    IBM

    Key Technologies for Business

    Skills you'll gain: Cloud Deployment, Cloud Computing Architecture, Data Storytelling, Cloud Services, Cloud Infrastructure, Generative AI, Cloud Computing, Cloud Storage, Data Mining, Responsible AI, Cloud Security, Public Cloud, Infrastructure As A Service (IaaS), Big Data, Data Science, Regression Analysis, Natural Language Processing, Business Ethics, Business, Social Impact

    4.7
    Rating, 4.7 out of 5 stars
    ·
    106K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Preparing for Google Cloud Certification: Cloud Architect

    Skills you'll gain: Kubernetes, Disaster Recovery, Google Cloud Platform, Load Balancing, Cloud Infrastructure, Jenkins, Google App Engine, Business Continuity, Docker (Software), Containerization, Identity and Access Management, CI/CD, Cloud Computing Architecture, Application Deployment, Managed Services, Infrastructure As A Service (IaaS), Virtual Networking, Data Storage, Site Reliability Engineering, Infrastructure Architecture

    4.7
    Rating, 4.7 out of 5 stars
    ·
    62K reviews

    Intermediate · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Preparing for Google Cloud Certification: Cloud Security Engineer

    Skills you'll gain: Google Cloud Platform, Distributed Denial-Of-Service (DDoS) Attacks, Site Reliability Engineering, Kubernetes, Incident Management, Google App Engine, Load Balancing, Identity and Access Management, Cloud Infrastructure, Network Monitoring, Cloud Computing Architecture, Application Performance Management, Network Architecture, Network Troubleshooting, System Monitoring, Virtual Networking, Role-Based Access Control (RBAC), Cloud Security, Network Security, Virtual Private Networks (VPN)

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
    ·
    50K reviews

    Intermediate · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Preparing for Google Cloud Certification: Cloud Developer

    Skills you'll gain: Gemini, Cloud Applications, API Gateway, Kubernetes, Google Cloud Platform, Containerization, Jenkins, Cloud Development, Google App Engine, Application Deployment, Docker (Software), CI/CD, Serverless Computing, Application Development, Cloud-Native Computing, Microservices, Identity and Access Management, Cloud Computing, Cloud Storage, Debugging

    4.7
    Rating, 4.7 out of 5 stars
    ·
    49K reviews

    Intermediate · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Preparing for Google Cloud Certification: Cloud DevOps Engr

    Skills you'll gain: Kubernetes, Disaster Recovery, Google Cloud Platform, Site Reliability Engineering, Jenkins, Incident Management, Google App Engine, Business Continuity, Docker (Software), Cloud Infrastructure, Containerization, CI/CD, Identity and Access Management, Network Monitoring, System Monitoring, Big Data, Capacity Planning, Safety Culture, Continuous Improvement Process, Continuous Delivery

    4.7
    Rating, 4.7 out of 5 stars
    ·
    54K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Generative AI for Java and Spring Developers

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Large Language Modeling, LLM Application, Responsible AI, Vibe coding, Generative AI, ChatGPT, Model Deployment, Restful API, Agentic systems, Application Deployment, Data Ethics, Software Development, DevSecOps, Natural Language Processing, AI Security, CI/CD, Artificial Intelligence and Machine Learning (AI/ML), Java Programming

    4.7
    Rating, 4.7 out of 5 stars
    ·
    11K reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Georgia Institute of Technology

    Speak English Professionally: In Person, Online & On the Phone

    Skills you'll gain: Verbal Communication Skills, Cultural Sensitivity, Public Speaking, English Language, Vocabulary, Language Learning, Business Communication, Communication, Interpersonal Communications, Professionalism, Active Listening

    4.7
    Rating, 4.7 out of 5 stars
    ·
    10K reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Building AI Powered Chatbots Without Programming

    Skills you'll gain: IBM Cloud, No-Code Development, ChatGPT, WordPress, LLM Application, Workflow Management, Generative AI Agents, Application Deployment, Artificial Intelligence, Business Workflow Analysis, AI Enablement, Self Service Technologies, Natural Language Processing, Customer Service

    4.7
    Rating, 4.7 out of 5 stars
    ·
    3.7K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Virginia

    Marketing Analytics

    Skills you'll gain: Marketing Analytics, Marketing Budgets, Marketing Effectiveness, Marketing Strategies, Resource Allocation, Customer Retention, Regression Analysis, Customer Analysis, Predictive Analytics, Brand Management, Market Share, Business Metrics, Statistical Analysis, Return On Investment, Trend Analysis, A/B Testing

    4.7
    Rating, 4.7 out of 5 stars
    ·
    6.4K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    HTML, CSS, and Javascript for Web Developers

    Skills you'll gain: Ajax, HTML and CSS, Responsive Web Design, Bootstrap (Front-End Framework), Web Applications, Web Design, Web Development, Cascading Style Sheets (CSS), Front-End Web Development, Javascript, JSON

    4.7
    Rating, 4.7 out of 5 stars
    ·
    17K reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Introduction to Technical Support

    Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.2K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Data Analysis and Visualization Foundations

    Skills you'll gain: Data Storytelling, Interactive Data Visualization, Data Visualization, IBM Cognos Analytics, Data Wrangling, Data Cleansing, Data Visualization Software, Data Analysis, Big Data, Pivot Tables And Charts, Statistical Analysis, Excel Formulas, Business Intelligence, Microsoft Excel, Apache Hadoop, Tree Maps, Dashboard, Scatter Plots, Apache Hive, Data Processing

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
    ·
    30K reviews

    Beginner · Specialization · 3 - 6 Months

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In summary, here are 10 of our most popular customer service courses

  • Key Technologies for Business: IBM
  • Preparing for Google Cloud Certification: Cloud Architect: Google Cloud
  • Preparing for Google Cloud Certification: Cloud Security Engineer: Google Cloud
  • Preparing for Google Cloud Certification: Cloud Developer: Google Cloud
  • Preparing for Google Cloud Certification: Cloud DevOps Engr: Google Cloud
  • Generative AI for Java and Spring Developers: IBM
  • Speak English Professionally: In Person, Online & On the Phone: Georgia Institute of Technology
  • Building AI Powered Chatbots Without Programming: IBM
  • Marketing Analytics: University of Virginia
  • HTML, CSS, and Javascript for Web Developers: Johns Hopkins University

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