
Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Quality Improvement, Performance Metric, Service Improvement, Customer Support, Customer experience improvement, Technical Support and Services, Customer Complaint Resolution, Performance Measurement, Technical Support, Performance Analysis, Performance Improvement, Customer Engagement, Customer Retention, Key Performance Indicators (KPIs), Relationship Management, Expectation Management
Beginner · Course · 1 - 4 Weeks

Pearson
Skills you'll gain: Linux Servers, User Accounts, Linux Administration, Lightweight Directory Access Protocols, User Provisioning, Linux, Group Policy, Server Administration, Servers, Operating System Administration, Performance Tuning, Systems Administration, System Configuration, Identity and Access Management, Open Source Technology, Performance Testing, Linux Commands, Command-Line Interface, Firewall, Authentications
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, Process Optimization, Operational Excellence, IT Management, User Feedback, Innovation, Customer Service, Process Improvement and Optimization, Automation
Intermediate · Course · 1 - 4 Weeks
University of Michigan
Skills you'll gain: Student-Centred Learning, Instructional Strategies, Education and Training, Community Development, Instructional Design, Diversity Equity and Inclusion Initiatives, Collaboration, Time Management
Beginner · Course · 1 - 4 Weeks

University of London
Skills you'll gain: Machine Learning Algorithms, Data Literacy, Unsupervised Learning, Data Science, Applied Machine Learning, Machine Learning
Beginner · Course · 1 - 4 Weeks

University of Alberta
Skills you'll gain: Service Oriented Architecture, API Design, Web Services, Simple Object Access Protocol (SOAP), Microservices, Restful API, Software Architecture, Application Programming Interface (API), Web Applications, Software Design, JSON, Android Development
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Inquiries, Customer Service, Customer Relationship Building, Interviewing Skills, Inbound Calls, Outbound Calls, Problem Solving, Keyword Research, Verbal Communication Skills, Communication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: People Analytics, Workday (Software), Registration, Business Process, Workflow Management, Business Reporting, Management Reporting, Process Management, Data Maintenance, Data Entry, Dashboard, Information Architecture, Information Management, Business Analytics, Report Writing, No-Code Development, Enterprise Resource Planning
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Education Software and Technology, Microsoft Office
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Microsoft Office
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Education Software and Technology, Real Time Data
Beginner · Guided Project · Less Than 2 Hours

LearnKartS
Skills you'll gain: Amazon Web Services, Amazon S3, Amazon Elastic Compute Cloud, Amazon Redshift, Cloud Hosting, Amazon DynamoDB, Cloud Services, Cloud Engineering, Cloud Infrastructure, Cloud Storage, Database Administration, Cloud Deployment, Cloud Computing Architecture, Databases, Network Planning And Design, Virtual Networking, Servers, Database Management, Network Infrastructure, Cloud Security
Beginner · Course · 1 - 4 Weeks