
University of Alaska Fairbanks
Skills you'll gain: Spatial Data Analysis, Geospatial Mapping, 3D Modeling, Real Time Data, Logistics, Human Factors, Object-Relational Mapping
Intermediate · Specialization · 3 - 6 Months

Alex Genadinik
Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
★ 4.6 (148) · Beginner · Specialization · 3 - 6 Months

University of Colorado System
Skills you'll gain: Autism Spectrum Disorders, Individualized Education Programs (IEP), Special Education, Nutrition Education, Chronic Diseases, Case Studies, Nutrition and Diet, Health Promotion, Developmental Disabilities, Parent Communication, Care Management, Child Health, Care Coordination, Disabilities, Medical Emergency, Student Support and Services, Clinical Psychology, Mental Health, First Aid, Behavioral Health
★ 4.8 (3.5K) · Beginner · Specialization · 3 - 6 Months

Microsoft
Skills you'll gain: ServiceNow, Help Desk Support, Triage, IT Service Management, Service Management, Technical Support and Services, Technical Communication, Technical Documentation, Service Level, Health Informatics, Technical Support, Information Technology, Issue Tracking, Epic EMR, Microsoft Azure, User Provisioning, Authorization (Computing), Public Health
Beginner · Course · 1 - 3 Months

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, IT Management, Information Technology Architecture, Technical Management, Security Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, Organizational Structure, IT Infrastructure, Information Management, Supplier Relationship Management, Process Optimization, User Feedback, Innovation, Process Improvement and Optimization
★ 4.7 (562) · Beginner · Specialization · 3 - 6 Months

CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Collaboration, Upselling, Telephone Skills, Conflict Management, Product Knowledge, Transaction Processing, Customer Engagement, Communication, Time Management
★ 4.6 (588) · Beginner · Professional Certificate · 3 - 6 Months

University of Colorado System
Skills you'll gain: Individualized Education Programs (IEP), Special Education, Case Studies, Student Support and Services, Mental Health, Health Promotion, Student Services
★ 4.8 (911) · Beginner · Course · 1 - 4 Weeks

University of California, Irvine
Skills you'll gain: Peer Review, Instructional Design, Instructional and Curriculum Design, Education Software and Technology, Instructing, Parent Communication, Instructional Strategies, Student Engagement, Learning Management Systems, Student Support and Services, Collaborative Software, Blended Learning, Digital pedagogy, Pedagogy, Community Development, Teaching, K-12 pedagogy, Data Management, Collaboration, Planning
★ 4.6 (2.4K) · Beginner · Specialization · 3 - 6 Months

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Greeting Customers, Transaction Processing, Problem Solving, Time Management, Ability To Meet Deadlines, Communication Strategies, Root Cause Analysis, Non-Verbal Communication, Communication
★ 4.6 (387) · Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Blockchain, Digital Assets, Business Planning, Strategic Thinking, Business Strategies, Business Strategy, Strategic Decision-Making, Governance, Financial Services, Financial Regulation, Work Breakdown Structure, Decision Making, Business Modeling, Market Opportunities, Financial Systems, Cryptography, Payment Processing, Stakeholder Analysis, Innovation, Cryptographic Protocols
★ 4.7 (1K) · Beginner · Specialization · 3 - 6 Months
Madecraft
Skills you'll gain: Customer Service, Customer Complaint Resolution, Campaign Planning, Customer experience strategy (CX), Customer Support, Service Design, Customer Relationship Building, Customer experience improvement, Assertiveness, Personalized Service, Customer Engagement, Customer Retention, Experimentation, De-escalation Techniques, Customer Relationship Management, Customer Insights, Leadership and Management, Conflict Management, Team Leadership, Active Listening
Intermediate · Specialization · 3 - 6 Months

Knowledge Accelerators
Skills you'll gain: Customer Service, Problem Solving, Customer Support, Greeting Customers, Help Desk Support, Customer and Client Support, Personal Attributes, Customer Relationship Management, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management, Concision, Persistence
★ 4.8 (1.9K) · Beginner · Course · Less Than 2 Hours
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