Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Knowledge Accelerators
Skills you'll gain: Microsoft 365, Microsoft Copilot, Productivity Software, Microsoft Outlook, Collaborative Software, Business Correspondence, Business Writing, Content Management Systems, Dashboard, Business Communication, Productivity
Beginner · Course · 1 - 3 Months

Skills you'll gain: Keyword Research, Marketing Analytics, Data-Driven Decision-Making, Marketing Budgets, Marketing Effectiveness, Return On Investment, Search Engine Marketing, Forecasting, Performance marketing, Google Ads, Target Audience, Research
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Secure Coding, .NET Framework, Data Validation, Business Logic, Database Design, C# (Programming Language), Relational Databases, Databases, Billing Systems, Microsoft SQL Servers, Database Application, Application Development, Registration, Usability, Software Development Methodologies, Software Design, Application Design, Invoicing, SQL, Web Design and Development
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Expense Management, Travel Arrangements, Auditing, Accounts Payable, Accounting, Cost Control, Compliance Auditing, Compliance Management, Fraud detection, Decision Making, Document Management, Record Keeping, Verification And Validation
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Marketing Effectiveness, Marketing Analytics, Google Analytics, Web Analytics, Verification And Validation, Goal Setting, Web Analytics and SEO, Performance Metric, Transaction Processing, Data Validation, System Testing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: MLOps (Machine Learning Operations), Responsible AI, CI/CD, Model Deployment, Continuous Integration, Continuous Delivery, Continuous Deployment, Cloud Platforms, Model Evaluation, Automation, Data Governance, Data Pipelines, Performance Tuning, Continuous Monitoring, Performance Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Computational Thinking, Data Storage
Intermediate · Course · 1 - 3 Months

SkillsBooster Academy
Skills you'll gain: Prompt Engineering, Prompt Patterns, Responsible AI, Productivity, AI Workflows, Generative AI, Artificial Intelligence, AI Security, AI Personalization, Creative Problem-Solving, Artificial Intelligence and Machine Learning (AI/ML), Innovation, Critical Thinking and Problem Solving, Complex Problem Solving, Automation, Critical Thinking, digital literacy, Digital Assets, Information Technology, Natural Language Processing
Beginner · Course · 1 - 3 Months

University at Buffalo
Skills you'll gain: Electrical Substation, Electrical Power, Electric Power Systems, Electrical Systems, Energy and Utilities, Basic Electrical Systems, Electrical Equipment, Electrical Safety, Low Voltage, High Voltage, Sustainable Technologies
Beginner · Course · 1 - 4 Weeks

University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Business Analytics, Operations Research, Analytics, Predictive Analytics, Operational Analysis, Business Operations, Business Intelligence, Data Analysis, Operations Management, Data-Driven Decision-Making, Demand Planning, Forecasting, Simulation and Simulation Software, Business Modeling, Inventory and Warehousing, Process Optimization, Risk Analysis, Supply Chain Planning, Decision Making
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Apache, CI/CD, Full-Stack Web Development, Continuous Deployment, Ruby (Programming Language), Service Management, Software Installation
Beginner · Course · 1 - 4 Weeks

Knowledge Accelerators
Skills you'll gain: Responsible AI, Microsoft Copilot, Automation, Generative AI Agents, Generative AI, Microsoft 365, AI Workflows, AI Orchestration, Large Language Modeling, AI Security, Prompt Engineering, Governance, Ethical Standards And Conduct, Risk Mitigation
Advanced · Course · 1 - 3 Months