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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    Knowledge Accelerators

    Microsoft 365 Copilot AI: Office Automation & Workflows

    Skills you'll gain: Microsoft 365, Microsoft Copilot, Productivity Software, Microsoft Outlook, Collaborative Software, Business Correspondence, Business Writing, Content Management Systems, Dashboard, Business Communication, Productivity

    Beginner · Course · 1 - 3 Months

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    Coursera

    Discover Keywords: Forecast Traffic & Costs

    Skills you'll gain: Keyword Research, Marketing Analytics, Data-Driven Decision-Making, Marketing Budgets, Marketing Effectiveness, Return On Investment, Search Engine Marketing, Forecasting, Performance marketing, Google Ads, Target Audience, Research

    Beginner · Course · 1 - 4 Weeks

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    EDUCBA

    C# Advanced Projects for Web and Enterprise Applications

    Skills you'll gain: Secure Coding, .NET Framework, Data Validation, Business Logic, Database Design, C# (Programming Language), Relational Databases, Databases, Billing Systems, Microsoft SQL Servers, Database Application, Application Development, Registration, Usability, Software Development Methodologies, Software Design, Application Design, Invoicing, SQL, Web Design and Development

    Beginner · Specialization · 3 - 6 Months

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    Coursera

    Audit Expenses: Comply, Explain, and Apply

    Skills you'll gain: Expense Management, Travel Arrangements, Auditing, Accounts Payable, Accounting, Cost Control, Compliance Auditing, Compliance Management, Fraud detection, Decision Making, Document Management, Record Keeping, Verification And Validation

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    GA Goal Tracking & Setup

    Skills you'll gain: Marketing Effectiveness, Marketing Analytics, Google Analytics, Web Analytics, Verification And Validation, Goal Setting, Web Analytics and SEO, Performance Metric, Transaction Processing, Data Validation, System Testing

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Automate, Validate, and Promote ML Models Safely

    Skills you'll gain: MLOps (Machine Learning Operations), Responsible AI, CI/CD, Model Deployment, Continuous Integration, Continuous Delivery, Continuous Deployment, Cloud Platforms, Model Evaluation, Automation, Data Governance, Data Pipelines, Performance Tuning, Continuous Monitoring, Performance Analysis

    Intermediate · Course · 1 - 4 Weeks

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    Packt

    C Programming Bootcamp - The Complete C Language Course

    Skills you'll gain: Computational Thinking, Data Storage

    Intermediate · Course · 1 - 3 Months

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    SkillsBooster Academy

    Grok Comprehensive Guide: From Basics to Advanced Features

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Responsible AI, Productivity, AI Workflows, Generative AI, Artificial Intelligence, AI Security, AI Personalization, Creative Problem-Solving, Artificial Intelligence and Machine Learning (AI/ML), Innovation, Critical Thinking and Problem Solving, Complex Problem Solving, Automation, Critical Thinking, digital literacy, Digital Assets, Information Technology, Natural Language Processing

    Beginner · Course · 1 - 3 Months

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    University at Buffalo

    Electric Power Systems

    Skills you'll gain: Electrical Substation, Electrical Power, Electric Power Systems, Electrical Systems, Energy and Utilities, Basic Electrical Systems, Electrical Equipment, Electrical Safety, Low Voltage, High Voltage, Sustainable Technologies

    4.7
    Rating, 4.7 out of 5 stars
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    7.7K reviews

    Beginner · Course · 1 - 4 Weeks

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    University of Pennsylvania

    Operations Analytics

    Skills you'll gain: Descriptive Analytics, Business Analytics, Operations Research, Analytics, Predictive Analytics, Operational Analysis, Business Operations, Business Intelligence, Data Analysis, Operations Management, Data-Driven Decision-Making, Demand Planning, Forecasting, Simulation and Simulation Software, Business Modeling, Inventory and Warehousing, Process Optimization, Risk Analysis, Supply Chain Planning, Decision Making

    4.7
    Rating, 4.7 out of 5 stars
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    5.1K reviews

    Mixed · Course · 1 - 4 Weeks

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    EDUCBA

    Apply Chef to Automate Cloud Infrastructure Projects

    Skills you'll gain: Apache, CI/CD, Full-Stack Web Development, Continuous Deployment, Ruby (Programming Language), Service Management, Software Installation

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Knowledge Accelerators

    Advanced Microsoft 365 Copilot AI: Build & Use Agents

    Skills you'll gain: Responsible AI, Microsoft Copilot, Automation, Generative AI Agents, Generative AI, Microsoft 365, AI Workflows, AI Orchestration, Large Language Modeling, AI Security, Prompt Engineering, Governance, Ethical Standards And Conduct, Risk Mitigation

    Advanced · Course · 1 - 3 Months

Searches related to customer experience

customer experience strategy (cx)
customer experience improvement
customer experience in telecommunication
branding and customer experience
generative ai for customer experience optimization
ai for customer experience with chatbots and analytics
voice of the customer (voc): enhancing experiences
1…909192…549

In summary, here are 10 of our most popular customer experience courses

  • Microsoft 365 Copilot AI: Office Automation & Workflows: Knowledge Accelerators
  • Discover Keywords: Forecast Traffic & Costs: Coursera
  • C# Advanced Projects for Web and Enterprise Applications: EDUCBA
  • Audit Expenses: Comply, Explain, and Apply: Coursera
  • GA Goal Tracking & Setup: Coursera
  • Automate, Validate, and Promote ML Models Safely: Coursera
  • C Programming Bootcamp - The Complete C Language Course: Packt
  • Grok Comprehensive Guide: From Basics to Advanced Features: SkillsBooster Academy
  • Electric Power Systems: University at Buffalo
  • Operations Analytics: University of Pennsylvania

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