• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • S

    SAP

    SAP Business Analyst

    Skills you'll gain: User Story, Business Process Modeling, Risk Analysis, Performance Measurement, Stakeholder Management, Process Analysis, Business Analysis, Risk Management, Requirements Elicitation, Process Design, Requirements Management, Business Process, Process Mapping, Risk Management Framework, Stakeholder Engagement, Performance Metric, Process Improvement, Project Portfolio Management, Stakeholder Communications, Business Requirements

    ★ 4.5 (177) · Beginner · Professional Certificate · 3 - 6 Months

    Category: Job Ready
    Job Ready
  • M

    Microsoft

    Applications of Copilot in the Workplace

    Skills you'll gain: Microsoft Copilot, Microsoft 365, Personalized Campaigns, Sales Enablement, Marketing Automation, Marketing Operations, Customer experience improvement, Generative AI, Business Process Automation, Data-Driven Marketing, Campaign Management, AI Security, Sales Process, Sales Strategy, Customer Service, Business Metrics, AI Personalization, Customer Support, AI Integrations, Critical Thinking

    ★ 4.5 (41) · Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    AI-Driven Brand Management: Learnings from FANG and FMCG

    Skills you'll gain: Marketing Analytics, Digital Marketing, Google Analytics, Brand Awareness, Social Media Marketing, Content Marketing, Digital Advertising, Marketing Effectiveness, Brand Strategy, Email Marketing, Performance Measurement, Brand Management, Brand Marketing, Marketing Channel, Marketing, Marketing Budgets, Search Engine Optimization, AI Enablement, Communication, Generative AI

    Intermediate · Specialization · 3 - 6 Months

  • U

    University of Colorado System

    Electric Utilities Fundamentals and Future

    Skills you'll gain: Electrical Power, Energy and Utilities, Electric Power Systems, Electrical Systems, Petroleum Industry, Regulatory Requirements, Environmental Regulations, Customer Engagement, Regulatory Affairs, Regulatory Compliance, Capacity Management, Sustainable Systems, Emerging Technologies, Billing, Technology Strategies, Environmental Issue, Environmental Policy, Climate Change Mitigation

    ★ 4.7 (747) · Beginner · Course · 1 - 3 Months

  • U

    University of Michigan

    Foundational Finance for Strategic Decision Making

    Skills you'll gain: Financial Modeling, Market Data, Financial Statement Analysis, Financial Analysis, Cash Flows, Loans, Financial Statements, Finance, Portfolio Risk, Risk Management, General Finance, Portfolio Management, Financial Planning, Return On Investment, Business Valuation, Corporate Finance, Mortgage Loans, Excel Formulas, Equities, Investments

    ★ 4.7 (1.3K) · Beginner · Specialization · 3 - 6 Months

  • I

    IBM

    Cybersecurity Assessment: CompTIA Security+ & CYSA+

    Skills you'll gain: Cyber Security Assessment, Cybersecurity, Simulations, Scenario Testing, Security Testing, Security Controls, Vulnerability Management, Incident Response

    ★ 4.8 (1.3K) · Intermediate · Course · 1 - 4 Weeks

  • M

    Meta

    Community Moderation and Conflict Resolution

    Skills you'll gain: Discussion Facilitation, Conflict Management, Mediation, Diversity Awareness, Responsible AI, Incident Management, Diversity Equity and Inclusion Initiatives, De-escalation Techniques, Behavior Management, Ethical Standards And Conduct, AI literacy, Crisis Intervention, Community Development, AI Integrations, Policy Development, Automation

    Beginner · Course · 1 - 4 Weeks

  • T

    Tableau Learning Partner

    Introduction to Business Analytics

    Skills you'll gain: Data Literacy, Tableau Software, Business Analysis, Analytics, Business Analytics, Business Reporting, Business Intelligence, Data Analysis, Data-Driven Decision-Making, Project Management, Descriptive Analytics, Predictive Analytics, Project Management Life Cycle

    ★ 4.7 (497) · Beginner · Course · 1 - 4 Weeks

  • U

    University at Buffalo

    Computer Vision Basics

    Skills you'll gain: Computer Vision, Image Analysis, Color Theory, Digital Signal Processing, Mathematical Software, Artificial Intelligence, Computer Programming, Matlab, AI literacy, Algorithms, Calculus, Probability & Statistics

    ★ 4.2 (1.8K) · Intermediate · Course · 1 - 4 Weeks

  • D

    DeepLearning.AI

    Generative AI for Software Development

    Skills you'll gain: Prompt Engineering, Large Language Modeling, Prompt Patterns, Database Design, LLM Application, Database Development, Software Documentation, Software Design Patterns, Vibe coding, Databases, Collaborative Software, Software Testing, OpenAI API, Application Design, Technical Documentation, AI Integrations, Generative AI, Software Engineering, Software Development, Machine Learning

    ★ 4.6 (825) · Beginner · Professional Certificate · 1 - 3 Months

    Category: Top AI Program
    Top AI Program
  • B

    Board Infinity

    Advanced Google Analytics 4: Optimization and Attribution

    Skills you'll gain: Google Analytics, Looker (Software), Marketing Analytics, Data-Driven Marketing, Web Analytics, Marketing Budgets, Google Ads, Marketing Automation, Campaign Management, Data Governance, Data Integrity, Digital Analysis, Data Presentation, Marketing Effectiveness, Marketing Channel, Data Storytelling, AI Personalization, Data Integration, Personalized Campaigns, Presentations

    Advanced · Course · 1 - 4 Weeks

  • U

    Universidad de Palermo

    Dirección y Gestión de Negocios

    Skills you'll gain: Human Capital, Human Resource Strategy, Human Resources Management and Planning, Human Resources, Business Process Management, Business Process, Branding, IT Management, Process Management, Brand Marketing, Marketing, Talent Management, Brand Management, Business Process Improvement, Marketing Management, Business Economics, Brand Strategy, Market Dynamics, Economics, Economic Development

    ★ 4.8 (3.2K) · Beginner · Specialization · 1 - 3 Months

1…909192…668

In summary, here are 10 of our most popular customer experience courses

  • SAP Business Analyst: SAP
  • Applications of Copilot in the Workplace: Microsoft
  • AI-Driven Brand Management: Learnings from FANG and FMCG: Coursera
  • Electric Utilities Fundamentals and Future: University of Colorado System
  • Foundational Finance for Strategic Decision Making: University of Michigan
  • Cybersecurity Assessment: CompTIA Security+ & CYSA+: IBM
  • Community Moderation and Conflict Resolution: Meta
  • Introduction to Business Analytics: Tableau Learning Partner
  • Computer Vision Basics: University at Buffalo
  • Generative AI for Software Development: DeepLearning.AI

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok