• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Success

Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

Popular Customer Success Courses and Certifications


  • M

    Microsoft

    Problem & Conflict Resolution

    Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Conflict Management, Discussion Facilitation, Solution Design, AI literacy, Professionalism, Service Improvement, Customer Service, Customer experience improvement, Quality Improvement, Problem Solving, Decision Intelligence, Service Recovery, AI Enablement, Customer Analysis, Customer Insights, Customer Success Management, Customer Engagement

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • D

    Duke University

    Strategy and Innovation for Agile Organizations

    Skills you'll gain: Digital Transformation, Agile Product Development, Market Trend, Business Transformation, Operational Efficiency, Strategic Thinking, Customer Insights, Customer experience strategy (CX), Innovation, Market Opportunities, Business Strategy, Customer Engagement, Technology Strategies, New Product Development, Business Modeling, Competitive Intelligence, Organizational Change, Customer experience improvement, Competitive Analysis, Customer Analysis

    4.6 stars, 111 reviews, Intermediate, Specialization, 1 - 4 Weeks

    ★ 4.6 (111) · Intermediate · Specialization · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • I

    IBM

    Introduction to Digital Marketing

    Skills you'll gain: Digital Marketing, Digital Media Strategy, Digital Marketing Campaigns, Digital Analysis, Content Performance Analysis, Content Development and Management, Digital Advertising, Digital Marketing Tools, Data-Driven Marketing, Digital Content, Social Media Analytics, Growth Strategies, Social Media, Pay Per Click Advertising

    4.7 stars, 89 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (89) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • G

    Google

    Grow as a Manager

    Skills you'll gain: Management Training And Development, Leadership and Management, Lifelong Learning, Leadership, Growth Mindedness, Team Motivation, AI Enablement, AI literacy

    4.8 stars, 204 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (204) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • G

    GRAMMY GO

    Building Your Audience for Music Professionals

    Skills you'll gain: Data-Driven Marketing, Drive Engagement, Driving engagement, Content Development and Management, Marketing Budgets, Brand Marketing, Paid media, Digital Media Strategy, Professional Networking, Branding, Brand Strategy, Brand Awareness, Budget Management, Promotions and Campaigns, Creative Design, Digital Marketing, Promotional Strategies, Social Media Strategy, Media Strategy, Customer Analysis

    4.7 stars, 23 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 4.7 (23) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • S

    STARWEAVER

    Strategic Leadership in Hospitality

    Skills you'll gain: Customer experience improvement, Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Social Media Analytics, Hospitality Services, Capital Expenditure, Organizational Change, Content Creation, Hospitality Management, Financial Forecasting, Finance, Operations Management, Search Engine Optimization, Prototyping, Strategic Planning, Capital Budgeting, Key Performance Indicators (KPIs)

    4.4 stars, 131 reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.4 (131) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • É

    École Polytechnique Fédérale de Lausanne

    Economie du sol et de l'immobilier I

    Skills you'll gain: Real Estate, Property and Real Estate, Real Estate Sales, Real Estate Transactions, Return On Investment, Capital Budgeting, Market Dynamics, Financial Analysis, Financial Market, Business Valuation, Economics, Investments, Finance, Supply And Demand, Depreciation, Cost Benefit Analysis, Bidding, Lease Contracts, Estimation, Customer Analysis

    4.8 stars, 265 reviews, Intermediate, Course, 1 - 3 Months

    ★ 4.8 (265) · Intermediate · Course · 1 - 3 Months

    Category: Preview
    Preview
  • C

    Corporate Finance Institute

    Introduction to Banking

    Skills you'll gain: Banking Services, Financial Statement Analysis, Banking, Financial Analysis, Financial Statements, Retail Banking, Commercial Banking, Financial Services, Balance Sheet, Customer Analysis, Income Statement, General Lending, Lending and Underwriting, Investment Banking, Target Market

    4.6 stars, 107 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.6 (107) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • U

    University of Maryland, College Park

    Legal Aspects of Entrepreneurship

    Skills you'll gain: Intellectual Property, Commercial Laws, Risk Management, Entrepreneurship, Entrepreneurial Finance, Legal Risk, Contract Negotiation, Contract Management, Contract Review, Business, Personal Injury Law, Legal Strategy, New Business Development, Civil Law, Contract Compliance, Insurance and Warranty Claims Processing, Business Planning, Lawsuits, Fundraising

    4.8 stars, 274 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.8 (274) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • M

    Microsoft

    Microsoft Account Manager with Generative AI

    Skills you'll gain: Key Performance Indicators (KPIs), Proposal Development, Account Strategy, Solution Selling, Business Writing, Responsible AI, Regulatory Compliance, Budget Management, Productivity Software, Consultative Approaches, Consultative Selling, Performance Analysis, Customer Relationship Management (CRM) Software, Account Management, Performance Metric, Financial Management, Administrative Support, Sales Process, Content Management, Generative AI

    4.6 stars, 6 reviews, Advanced, Professional Certificate, 3 - 6 Months

    ★ 4.6 (6) · Advanced · Professional Certificate · 3 - 6 Months

    Status: Free trial
    Free trial
  • G

    Google Cloud

    Computer Vision Fundamentals with Google Cloud

    Skills you'll gain: Model Evaluation, Computer Vision, Convolutional Neural Networks, Google Cloud Platform, Tensorflow, Image Analysis, Model Optimization, Model Training, Applied Machine Learning, Transfer Learning, Model Deployment, AI Workflows, Artificial Neural Networks, Deep Learning, Fine-tuning, Machine Learning Methods, Data Preprocessing

    4.6 stars, 549 reviews, Advanced, Course, 1 - 3 Months

    ★ 4.6 (549) · Advanced · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • U

    University of Pennsylvania

    Wharton Business and Financial Modeling Capstone

    Skills you'll gain: Portfolio Management, Financial Modeling, Data Presentation, Presentations, Microsoft PowerPoint, Business Modeling, Data Modeling, Quantitative Research, Business Analytics, Financial Data, Portfolio Risk, Spreadsheet Software, Investments, Return On Investment, Microsoft Excel, Finance, Financial Analysis, Regression Analysis, Model Optimization

    4.5 stars, 525 reviews, Mixed, Course, 1 - 3 Months

    ★ 4.5 (525) · Mixed · Course · 1 - 3 Months

    Status: Free trial
    Free trial
1…949596…398

In summary, here are 10 of our most popular customer success courses

  • Problem & Conflict Resolution: Microsoft
  • Strategy and Innovation for Agile Organizations: Duke University
  • Introduction to Digital Marketing: IBM
  • Grow as a Manager: Google
  • Building Your Audience for Music Professionals: GRAMMY GO
  • Strategic Leadership in Hospitality: STARWEAVER
  • Economie du sol et de l'immobilier I: École Polytechnique Fédérale de Lausanne
  • Introduction to Banking: Corporate Finance Institute
  • Legal Aspects of Entrepreneurship: University of Maryland, College Park
  • Microsoft Account Manager with Generative AI: Microsoft

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok