Business process courses can help you learn process mapping, workflow optimization, and performance measurement. You can build skills in analyzing operational efficiency, implementing change management strategies, and enhancing customer experience. Many courses introduce tools like Six Sigma, Lean methodologies, and business process modeling software, that support streamlining operations and driving continuous improvement.

Skills you'll gain: Process Analysis, Business Process, Business Analysis, Workflow Management, Process Management, Process Flow Diagrams, Business Process Modeling, Stakeholder Management, Stakeholder Analysis, Computer Literacy
Beginner · Guided Project · Less Than 2 Hours
Starweaver
Skills you'll gain: Business Process Modeling, Business Process, Digital Transformation, Business Process Management, Business Process Improvement, Process Design, Business Process Automation, Process Analysis, Business Transformation, Process Management, Case Studies, Workflow Management, Process Optimization, Quality Improvement, Lean Methodologies, AI Workflows, Six Sigma Methodology, Innovation, Automation, Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Process Flow Diagrams, Business Process Modeling, Data Modeling, Microsoft Visio, Diagram Design, Business Process, Business Analysis, Data Flow Diagrams (DFDs)
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: SAP Signavio, Business Process Modeling, Performance Measurement, Process Analysis, Process Design, Business Process, Process Mapping, Process Improvement, Gap Analysis, SAP Analytics Cloud, Business Process Improvement, Dashboard, Data Visualization, Root Cause Analysis, Data-Driven Decision-Making, ChatGPT
Beginner · Course · 1 - 4 Weeks

Illinois Tech
Skills you'll gain: Process Improvement, Process Management, Business Process, Business Process Management, Process Analysis, Business Process Improvement, Performance Improvement, Quality Improvement, Continuous Improvement Process, Process Mapping, Quality Management, Workflow Management, Operational Excellence, Return On Investment, Change Management, Performance Measurement, Risk Management, Business Technologies, Project Management, Pareto Chart
Build toward a degree
Intermediate · Course · 1 - 3 Months

Skills you'll gain: User Story, Business Process Modeling, Risk Analysis, Performance Measurement, Stakeholder Management, Process Analysis, Business Analysis, Risk Management, Requirements Elicitation, Process Design, Requirements Management, Business Process, Process Mapping, Process Improvement, Business Systems Analysis, Business Risk Management, Gap Analysis, Enterprise Risk Management (ERM), Business Requirements, SAP Applications
Beginner · Professional Certificate · 3 - 6 Months
Rutgers the State University of New Jersey
Skills you'll gain: Business Process, Business Process Management, Process Improvement, Patient-centered Care, Process Design, Business Process Improvement, Health Information Management and Medical Records, Electronic Medical Record, Health Systems, Business Writing, Healthcare Industry Knowledge, Innovation, Entrepreneurship
Beginner · Course · 1 - 4 Weeks

University at Buffalo
Skills you'll gain: Process Mapping, Data Collection, Process Improvement, Business Process, Process Analysis, Data-Driven Decision-Making, Performance Measurement, Data Validation, Business Process Modeling, Business Analytics, Operational Performance Management, Gap Analysis, Organizational Strategy, Key Performance Indicators (KPIs), Internet Of Things, Data Integrity
Beginner · Course · 1 - 4 Weeks

Eindhoven University of Technology
Skills you'll gain: Business Process, Process Analysis, Process Improvement, Business Process Management, Data Mining, Business Process Modeling, Process Optimization, Data Processing, Operational Analysis, Performance Analysis, Real Time Data, Data-Driven Decision-Making, Data Science, Verification And Validation, Model Evaluation
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Process Mapping, Process Analysis, Business Workflow Analysis, Process Improvement and Optimization, Business Process Improvement, Business Process, Process Improvement, Process Flow Diagrams, Business Process Modeling, Process Optimization, Operational Efficiency, Workflow Management, Performance Measurement, Key Performance Indicators (KPIs)
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Sales Territory Management, Enterprise Sales, Cold Calling, Lead Generation, Selling Techniques, Sales Training, B2B Sales, Sales Management, Sales, AI Personalization, Responsible AI, Sales Prospecting, Sales Enablement, Consultative Selling, Generative AI Agents, Sales Pipelines, Customer Relationship Management, Business Process, Business Strategy, Customer Engagement
Intermediate · Specialization · 3 - 6 Months

Google Cloud
Skills you'll gain: No-Code Development, Email Automation, Business Process Automation, Application Deployment, Automation, Business Process, Workflow Management, Google Workspace, Application Design, Application Development, Application Performance Management, User Interface and User Experience (UI/UX) Design, Data Integration, Authorization (Computing), Authentications, Cloud Applications, Google Sheets, Application Lifecycle Management, User Interface (UI), Data Management
Beginner · Specialization · 3 - 6 Months
Business process refers to a series of structured activities or tasks that produce a specific service or product for customers. It encompasses everything from the initial concept to the final delivery, ensuring efficiency and effectiveness in operations. Understanding business processes is crucial because they directly impact an organization's performance, customer satisfaction, and overall competitiveness. By optimizing these processes, businesses can reduce costs, improve quality, and enhance agility in responding to market changes.‎
A variety of roles exist within the realm of business process management. You might consider positions such as Business Analyst, Process Improvement Specialist, Operations Manager, or Business Process Consultant. These roles often involve analyzing workflows, identifying inefficiencies, and implementing strategies to enhance productivity. Additionally, industries such as healthcare, finance, and technology are increasingly seeking professionals skilled in business process management to streamline operations and improve service delivery.‎
To excel in business process management, several key skills are essential. First, analytical skills are crucial for evaluating processes and identifying areas for improvement. Communication skills are also important, as you will need to collaborate with various stakeholders. Familiarity with process modeling tools and methodologies, such as Six Sigma or Lean, can be beneficial. Additionally, understanding data analysis and project management principles will enhance your ability to implement effective business processes.‎
There are numerous online courses available to help you learn about business processes. Some recommended options include the Business Analysis Process course, which covers essential techniques for analyzing business needs, and the Business Process Modeling and Analysis course, which focuses on modeling techniques to visualize and improve processes. For those interested in automation, the GenAI for Business Process Automation Specialization offers insights into leveraging AI in business processes.‎
Yes. You can start learning business process on Coursera for free in two ways:
If you want to keep learning, earn a certificate in business process, or unlock full course access after the preview or trial, you can upgrade or apply for financial aid.‎
Learning about business processes can be approached through various methods. Start by enrolling in online courses that fit your learning style and schedule. Engage with interactive content, participate in discussions, and complete hands-on projects to reinforce your understanding. Additionally, consider reading books and articles on business process management, attending webinars, or joining professional networks to connect with others in the field. Practical experience through internships or projects can also significantly enhance your learning.‎
Business process courses typically cover a range of topics, including process mapping, analysis techniques, process improvement methodologies, and the use of software tools for modeling. You may also explore specific areas such as business process outsourcing, data analysis in process management, and the integration of AI in business processes. These topics provide a comprehensive foundation for understanding and improving business operations.‎
For training and upskilling employees in business process management, courses like Business Process Modelling and Business Process Management in Healthcare Organizations are excellent choices. These courses provide practical skills and knowledge that can be directly applied in the workplace, enhancing overall organizational efficiency and effectiveness.‎