
Coursera
Skills you'll gain: Customer experience improvement, Journey Mapping, Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Data-Driven Marketing, Real Time Data, AI Integrations, Analysis, Design
★ 4 (6) · Intermediate · Course · 1 - 4 Weeks

ESSCA School of Management
Skills you'll gain: Journey Mapping, Design Thinking, Innovation, User Experience, Persona (User Experience), Ideation, User Research, User Centered Design, UI/UX Strategy, Customer Insights, Needs Assessment, Generative AI
Beginner · Course · 1 - 4 Weeks

University of Toronto
Skills you'll gain: ArcGIS, GIS Software, Spatial Data Analysis, Spatial Analysis, Geographic Information Systems, Geospatial Information and Technology, Geospatial Mapping, Data Mapping, Metadata Management, Query Languages, Data Manipulation, Data Visualization, Quantitative Research, Data Compilation, Data Literacy, Data Access, Interactive Data Visualization, Data Processing, Typography, Data Wrangling
★ 4.8 (3.1K) · Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Journey Mapping, User Experience, Design Strategies, UI/UX Strategy
Intermediate · Course · 1 - 4 Weeks

ESSCA School of Management
Skills you'll gain: Journey Mapping, Persona (User Experience), Design Thinking, Ideation, AI powered creativity, Innovation, Creative Thinking, Creativity, User Experience, Persona Development, Brainstorming, Human Centered Design, Creative Problem-Solving, Generative AI, AI literacy, User Research, Product Development, Customer Analysis, Customer Insights, Market Research
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Journey Mapping, User Experience Design, Persona (User Experience), Design Research, User Research
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Journey Mapping, User Experience, Experience Design, Design Strategies, Service Design, Customer experience improvement, User Experience Design, Customer Engagement, UI/UX Strategy, User Interface and User Experience (UI/UX) Design, Design Research, Customer Insights, Dependency Analysis, Cross-Functional Collaboration, Business Strategy, Strategic Prioritization, Stakeholder Engagement, Product Strategy, Prioritization
Beginner · Course · 1 - 3 Months

Skills you'll gain: Customer Insights, Customer Analysis, AI Personalization, Data Storytelling, Conversion Funnel Analysis, Campaign Management, Customer Data Management, Data-Driven Marketing, Marketing Analytics, Data Presentation, Power BI, Customer Relationship Management (CRM) Software, Upselling, Customer Relationship Management, Personalized Campaigns, Cross-Channel Marketing, Performance Reporting, Key Performance Indicators (KPIs), Campaign Planning, Email Marketing
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Vibe coding, AI powered creativity, Debugging, Prompt Patterns, Brainstorming, Planning, Visual Storytelling, Generative AI, Data Wrangling, Data Analysis, Content Creation, Presentations, AI literacy, Responsible AI, Business Communication, Artificial Intelligence, Data Visualization, Research, Project Management, Machine Learning
★ 4.8 (12K) · Beginner · Professional Certificate · 3 - 6 Months
IE Business School
Skills you'll gain: Brand Strategy, Value Propositions, Customer experience strategy (CX), Storytelling, Branding, Brand Marketing, Customer experience improvement, Content Marketing, Brand Management, Content Creation, Brand Awareness, Driving engagement, Logo Design, Journey Mapping, Journalism, Campaign Management, Creativity, Target Audience, Marketing Operations, Communication
★ 4.6 (1.8K) · Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Data Import/Export, Python Programming, NumPy, Scripting, Data Collection, Data Analysis
★ 4.6 (44K) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Figma (Design Software), Usability Testing, Responsive Web Design, User Interface (UI), Journey Mapping, Interactive Design, User Experience Design, Usability, Wireframing, User Interface (UI) Design, Prototyping, User Experience, User Flows, Design Research, Front-End Web Development, Web Design and Development, Design Strategies, Mockups, User Interface and User Experience (UI/UX) Design, Interaction Design
★ 4.4 (426) · Intermediate · Specialization · 3 - 6 Months
Top-rated Journey Mapping courses offered by Coursera on Coursera.
Earn a certificate in Journey Mapping from top universities and companies.
Top-rated beginner-friendly Journey Mapping courses with no prerequisites.