You made it! Satisfaction Guaranteed: Develop Customer Loyalty Online is the seventh course in the Google Digital Marketing & E-commerce Certificate. In this course, you’ll explore strategies for building customer loyalty in e-commerce. You’ll also explore specific tools to develop and maintain client relationships. At the end of the course you’ll work through a scenario that demonstrates your ability to deliver a successful e-commerce strategy. Finally, you’ll wrap up the course by building professional development skills. We encourage you to complete courses 1–6 before beginning this course because they provide the foundation necessary to complete the activities at the end of this course.

Satisfaction Guaranteed: Develop Customer Loyalty Online

Satisfaction Guaranteed: Develop Customer Loyalty Online
This course is part of Google Digital Marketing & E-commerce Professional Certificate

Instructor: Google Career Certificates
206,175 already enrolled
Included with Learn more
6,034 reviews
What you'll learn
Identify common strategies for building customer loyalty in e-commerce.
Successfully manage client relationships and measure satisfaction.
Gain a competitive edge by learning AI skills from Google experts.
Put together a portfolio and/or resume to present to employers.
Skills you'll gain
- Customer Service
- Portfolio Management
- Customer Relationship Building
- Brand Loyalty
- Web Analytics
- Customer Analysis
- Customer Relationship Management
- Performance Analysis
- Digital Analysis
- Client Services
- Digital Marketing
- Customer and Client Support
- Relationship Management
- Loyalty Programs
- E-Commerce
- Product Improvement
- Customer Engagement
- Customer Retention
- Presentations
Tools you'll learn
Details to know

Add to your LinkedIn profile
16 assignments
Build your Marketing expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Google

There are 4 modules in this course
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor

Offered by
Why people choose Coursera for their career

Felipe M.

Jennifer J.

Larry W.

Chaitanya A.
Learner reviews
- 5 stars
85.13%
- 4 stars
12.56%
- 3 stars
1.62%
- 2 stars
0.29%
- 1 star
0.38%
Showing 3 of 6034
Reviewed on Mar 4, 2026
Thank you Google! This specialization meant the beginning of a new and exciting career for me :). It took me looonger than expected to complete it, but the goal was achieved!
Reviewed on Jun 24, 2023
Besides learning about loyalty programs and how to develop a successful one, you'll be learned to present yourself in the job market as effectively as possible. Highly recommended.
Reviewed on Nov 27, 2022
The lessons were easy to follow and built on knowledge from previous lessons. The quizzes were very helpful in re-enforcing the teachings as well as defining what you may need to review.
