IBM
Core 1: Hardware and Network Troubleshooting
IBM

Core 1: Hardware and Network Troubleshooting

IBM Skills Network Team
Shaun Manzano

Instructors: IBM Skills Network Team

8,919 already enrolled

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Gain insight into a topic and learn the fundamentals.
4.5

(94 reviews)

Advanced level

Recommended experience

15 hours to complete
3 weeks at 5 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
4.5

(94 reviews)

Advanced level

Recommended experience

15 hours to complete
3 weeks at 5 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Describe laptop components and accessories and apply troubleshooting methods to laptops, mobile devices, and video and resolution issues.

  • Explain networking infrastructures, describe storage device options, identify network troubleshooting tools, and troubleshoot storage issues.

  • Define motherboard components and CPU types, configure BIOS settings, summarize power supply basics, and troubleshoot these items.

  • Identify printer types, components, and settings and troubleshoot basic, advanced, laser, and impact printer issues.

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Assessments

16 assignments

Taught in English

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This course is part of the Preparation for CompTIA A+ Certification Specialization
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There are 5 modules in this course

In this module, you will learn the foundations of troubleshooting laptops and other mobile devices. Lesson 1 introduces you to basic laptop components and how to identify, install, and configure them. You will also learn about storage drives, backlights, displays, digitizers, and Bluetooth and Wi-Fi accessories. In Lesson 2, you will learn how to resolve common issues with laptops and other mobile devices. The lesson will teach you how to resolve issues with laptop batteries, screen resolution and refresh rate, and Wi-Fi connections. Lastly, you will learn how to identify and troubleshoot video and resolution issues.

What's included

9 videos3 readings3 assignments2 app items2 plugins

In this module, you will learn about networking and storage devices and how to troubleshoot them. Lesson 1 explains common types of networks and storage devices and the terms associated with them. It will cover networking infrastructure, software-defined networking, networked-host services, storage devices, and RAID. Lesson 2 will walk you through common troubleshooting tools and techniques. You will learn how to use networking and troubleshooting tools to troubleshoot network connectivity and storage devices.

What's included

9 videos2 readings3 assignments2 app items3 plugins

In this module, you will learn about internal computer components and how to troubleshoot them. Lesson 1 will teach you about internal computer components and common terms associated with them. You will learn about motherboard components as well as firmware, bootup, and BIOS settings. It also covers CPU types and features, cooling methods, and power supply terminology and recommendations. Lesson 2 will explain how to troubleshoot various internal computer components, including the motherboard, RAM, CPU, and power supply.

What's included

7 videos2 readings3 assignments4 plugins

In this module, you will learn about multifunction devices and printers and how to maintain and troubleshoot them. Lesson 1 covers different types of printers, their settings, components, and how to maintain them. You will learn about multifunction devices, inkjet, thermal, and 3D printers. Lesson 2 will explain how to troubleshoot basic and advanced printer issues, as well as laser printers and impact printers. It will teach you how to identify issues with and maintain laser and impact printers.

What's included

7 videos2 readings3 assignments4 plugins

In this module, you will test your knowledge and the skills you’ve acquired in this course. This module contains a 20-question graded final examination focused on the content of this course. You may also choose to complete an optional honors project where you will have the opportunity to apply your technical troubleshooting skills by examining three realistic scenarios that simulate common issues that may arise in a Helpdesk setting. The assessment addresses topics such as identifying, installing, configuring, maintaining, and troubleshooting hardware, including computers, printers, storage, mobile, multi-function, and networking devices.

What's included

2 readings4 assignments3 app items5 plugins

Instructors

Instructor ratings
4.8 (19 ratings)
IBM Skills Network Team
IBM
58 Courses979,419 learners
Shaun Manzano
IBM
1 Course8,919 learners

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IBM

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