IBM

AI Operating Models and Organizational Design

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IBM

AI Operating Models and Organizational Design

LearnQuest Network

Instructor: LearnQuest Network

Included with Coursera PlusLearn more

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

5 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

5 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Compare AI operating models—Center of Excellence, federated, and hub-and-spoke—and match one to your organization's context and maturity.

  • Define the new roles AI creates and map decision rights so accountability doesn't fall through the gaps.

  • Assess data, infrastructure, and hybrid-cloud readiness in leadership terms, and know which decisions to own or delegate.

  • Extend an AI operating model across business units, adapting roles and oversight to local context.

Details to know

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Assessments

4 assignments¹

AI Graded see disclaimer
Taught in English

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This course is part of the IBM Lead AI Transformation: Strategy, Governance & Execution Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
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  • Earn a shareable career certificate from IBM

There are 4 modules in this course

How should an enterprise organize itself to do AI? This module gives AI transformation, digital transformation, and organizational-design leaders a way to choose an AI operating model that fits their organization's context and maturity. It compares the main structural options for scaling AI — centralized Centers of Excellence, federated business-unit ownership, and hybrid hub-and-spoke models — and lays out the trade-off reasoning that leading enterprises use to balance speed, consistency, and governance. The module weighs AI maturity, decision rights, governance and regulatory exposure, talent distribution, and workflow ownership as the situational factors that drive operating-model design. No coding background is required. The module turns scattered AI pilots and experiments into a deliberate structure for enterprise AI capability, adoption, and value at scale.

What's included

6 videos2 readings1 assignment1 plugin

This module helps leaders design the roles, responsibilities, and decision rights that keep enterprise AI accountable. Learners define the new accountability roles AI adoption creates — AI product owners, model owners, data and AI stewards, responsible-AI leads, and AI governance leaders — and map who decides what when an AI system shapes a consequential decision. Using established decision-rights frameworks such as RACI, DACI, and RAPID, learners assign a single accountable owner, set how much authority an AI system holds, and build the human oversight, escalation, and audit trails that catch a wrong recommendation. Built for AI transformation, organizational-design, and AI governance leaders with no coding background, the module turns AI governance from a policy document into a working accountability structure — closing the gaps where ownership over AI decisions otherwise falls through.

What's included

5 videos1 reading1 assignment1 plugin

Which data and infrastructure decisions does an AI leader own, and which belong to the technical teams? This module helps non-technical leaders build the data and infrastructure foundations that let enterprise AI move from pilot to scale. Learners read the AI foundation as a three-layer stack of infrastructure, platforms, and applications; assess data readiness, data quality, and data governance; and weigh data fabric versus data mesh as answers to a fragmented data estate. They compare cloud strategy options — hybrid cloud, multi-cloud, and per-workload placement — and make build, buy, or partner decisions with a clear method. Built for AI transformation, data strategy, and digital transformation leaders with no coding background, the module turns data architecture, AI governance, and infrastructure into deliberate leadership decisions rather than delegated plumbing.

What's included

5 videos1 reading1 assignment1 plugin

This module shows non-technical leaders how to take an AI operating model that already works in one business unit and extend it across the whole enterprise, without creating a central bottleneck or a fragmented shadow build. Learners choose among centralized, federated, and hub-and-spoke operating models; read organizational maturity and readiness before scaling; and split primary ownership between a shared central hub and locally adapted business units. They learn to operationalize AI governance so risk scales with the model, compose cross-functional fusion teams, and roll out the model unit by unit. Built for AI transformation, digital transformation, and enterprise AI leaders with no coding background, the module turns scaling AI, organizational design, decision rights, and change management into a repeatable, tool-agnostic leadership skill.

What's included

5 videos1 reading1 assignment1 plugin

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Instructor

LearnQuest Network
224 Courses1,024,563 learners

Offered by

IBM

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Frequently asked questions

¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.