Build practical IT Service Management skills by learning how ITIL value streams, governance practices, guiding principles, and operating models support continual value creation. This course is designed for IT professionals, service managers, and learners seeking stronger ITIL and service management knowledge.

You’ll learn how ITIL value streams transform demand into value and how to design, optimize, and measure them. You’ll examine governance, risk, and compliance practices that support effective decision-making and organizational accountability. You’ll also apply the ITIL Guiding Principles to value-focused and iterative practices while exploring how collaboration, holistic thinking, simplicity, and automation improve service management effectiveness. As you progress, you’ll analyze ITIL operating models, service value creation, integrated workflows, and process management practices across organizational functions. By the end of the course, you’ll be able to evaluate and optimize value streams, assess governance practices, apply ITIL Guiding Principles, and improve end-to-end service value delivery. The course uniquely connects value streams, governance, guiding principles, operating models, and workflow integration to provide a practical view of continual improvement and service management.