Who is this program for?

<text variant="body1">This program is for you: <text variant="body1">· If you want to start or switch to a career in the field of Project Management. <text variant="body1">· If you are interested in the field of project management, just beginning to work with project management tools.

What background knowledge is necessary?

You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.

What is the main benefit of a Professional Certificate?

Whether you’re looking to start a new career or change your current one, Professional Certificates help you become job ready. Apply your new skills on hands-on projects that showcase your expertise to potential employers and earn a career credential to kickstart your new career.

What does a project manager do?

Project managers are skilled and organized professionals who equip their teams with the tools to succeed and evolve through projects. The role of the project manager professional includes planning, executing, monitoring, controlling, and closing projects. They play a critical role in ensuring that projects are completed on time, within scope, and within budget while meeting the desired goals and objectives.

What jobs can I get with project management skills?

<text variant="body1">Prepare for a career in the high-demand field of project management. The project management skills you learn in this program prepare you for an entry-level role as a project manager. This program also prepares you for a variety of entry-level roles that require goal-driven problem-solving and strategic planning. <text variant="body1">These roles include: <text variant="body1">· Project Manager <text variant="body1">· Program Manager <text variant="body1">· Product Manager <text variant="body1">· Change Manager <text variant="body1">· Operations Manager <text variant="body1">· IT Project Manager <text variant="body1">· Construction Project Manager <text variant="body1">· Engineering Project Manager

Will I be able to complete this course online?

This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.

Do I need to take the courses in a specific order?

Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a practice exam that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

How long does it take to complete the professional certificate?

It typically takes 4 months to complete the 9 courses. However, some learners may go through the content faster.

What will I be able to do upon completing the Professional Certificate?

<text variant="body1">When you complete this Professional Certificate, you’ll have an understanding of the fundamental concepts of project management and how they apply to an enterprise environment including: • Motivating people and teams through all phases of a successful project. • Using predictive, agile and hybrid approaches to determine which way of working is best for each project. • Highlighting the success of a project and its impact on overall strategic organizational goals. <text variant="body1">You’ll also be prepared to take the industry-recognized PMI® Authorized PMP® Exam, a global standard in project management certification.

When will I have access to the lectures and assignments?

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I subscribe to this Certificate?

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Project Manager Engagement with Stakeholders

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Project Manager Engagement with Stakeholders

This course is part of Microsoft Project Management: Build Job-Ready Skills Professional Certificate

Instructor: Microsoft

7,639 already enrolled

Included with

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3 modules

Gain insight into a topic and learn the fundamentals.

62 reviews

Beginner level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

62 reviews

Beginner level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Gain insight into the significance of communication in alignment with the organization's strategic goals and business needs.
Explore the influence of organizational culture, structure, and governance on project management decisions and outcomes.
Describe cultural nuances affecting project communications and stakeholder engagements, fostering effective collaboration across cultural boundaries.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

15 assignments

Taught in English

91% of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

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This course is part of the Microsoft Project Management: Build Job-Ready Skills Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Microsoft

There are 3 modules in this course

In this course, you’ll learn about the vital role of communication in aligning with the organization's strategic goals and fulfilling its business needs. You'll learn to identify and address cultural nuances, fostering effective communication and collaboration across cultural boundaries to enhance project success. Additionally, you'll explore strategies for ensuring clarity, transparency, and alignment in project communications. You’ll also examine how organizational culture, structure, and governance influence project management decisions and outcomes. By recognizing the impact of these factors, you'll be better equipped to navigate complexities and implement strategies that align with the organization's overarching objectives.

After completing this course, you’ll be able to: • Discuss the importance of communication with the organization's strategic goals and business needs. • Discuss the impact of organizational culture, structure, and governance on project management decisions and outcomes. • Describe cultural nuances affecting project communications and stakeholder engagements in unique project environments. This is a great way to prepare for the industry-recognized PMI® Authorized PMP® Exam, a global standard in project management certification.

Module details

This module provides a comprehensive exploration of PMP communication and stakeholder key concepts. You will delve into building trust and influence among stakeholders, assessing stakeholder needs and developing effective communication strategies. From understanding core concepts to hands-on activities, you will gain the expertise needed for effective communication with stakeholders

What's included

11 videos9 readings6 assignments1 discussion prompt

11 videosTotal 54 minutes

Introduction to the course: Project Manager Engagement with Stakeholders5 minutes
Who are stakeholders?5 minutes
Introduction to trust and influence4 minutes
Introduction to assessing stakeholder needs4 minutes
Stakeholder dynamics7 minutes
Introduction to stakeholder mentoring4 minutes
Stakeholder roles and needs4 minutes
Stakeholder engagement5 minutes
Stakeholder performance domain5 minutes
Coaching and mentoring5 minutes
Module Summary: Engaging with stakeholders5 minutes

9 readingsTotal 90 minutes

Course syllabus10 minutes
How to be successful in this course10 minutes
Communication with stakeholders10 minutes
Techniques for building trust with stakeholders10 minutes
Agile environments10 minutes
Stakeholder Power Interest Grid10 minutes
Requirements gathering10 minutes
Principles of effective mentoring10 minutes
Additional resources: Engaging with stakeholders10 minutes

6 assignmentsTotal 115 minutes

Activity: Trust and influence20 minutes
Knowledge Check: Trust and influence15 minutes
Activity: Using the Power Interest Grid20 minutes
Knowledge check: Using the Power Interest Grid15 minutes
Knowledge check: Mentoring stakeholders15 minutes
Module Quiz: Engaging with stakeholders30 minutes

1 discussion promptTotal 10 minutes

What do you hope to learn?10 minutes

In this module, you will explore the importance of managing communications in project management. The focus is on effective communication methods, conflict resolution techniques, and strategies for building consensus, all based on the principles of PMBOK 7, the Process Guide, and the Agile Practice Guide. Hands-on activities and quizzes are designed to reinforce theoretical knowledge, ensuring you are well-equipped to manage communications in project management.

What's included

12 videos7 readings6 assignments

12 videosTotal 65 minutes

Introduction to communication methods5 minutes
Organizational change and communication6 minutes
Introduction to project integration management5 minutes
Impact of unresolved conflict on project success5 minutes
Relevant documents, plans, and templates6 minutes
User story mapping and feedback mechanisms5 minutes
Change management plan5 minutes
RACI chart5 minutes
Stakeholder register5 minutes
Building consensus among stakeholders6 minutes
Communication and stakeholder engagement plans6 minutes
Module summary: Managing communications6 minutes

7 readingsTotal 65 minutes

Types of communication10 minutes
Cultural sensitivity10 minutes
The project manager as an integration manager10 minutes
Sample relevant documents, plans, and templates10 minutes
Additional tools and techniques10 minutes
Tailoring communication strategies10 minutes
Additional resources: Managing communications5 minutes

6 assignmentsTotal 120 minutes

Activity: Communication methods20 minutes
Knowledge check: Communication methods15 minutes
Activity: Communicate to resolve conflict20 minutes
Knowledge check: Conflict resolution15 minutes
Activity: Stakeholder communication plan20 minutes
Module quiz: Managing communications30 minutes

In this module, you’ll put your skills into practice. You’ll reflect on the key learning points that you reviewed during the course and complete the final assessment and hands-on activity.

What's included

2 videos2 readings3 assignments1 discussion prompt1 plugin

2 videosTotal 9 minutes

Course recap: Communication with stakeholders6 minutes
Congratulations3 minutes

2 readingsTotal 20 minutes

About the final project and assessment10 minutes
Next steps10 minutes

3 assignmentsTotal 160 minutes

Activity: Identify the key stakeholders and develop a communications plan40 minutes
Self-review: Communication with stakeholders30 minutes
Course quiz: Communication with stakeholders90 minutes

1 discussion promptTotal 10 minutes

Reflect on learning10 minutes

1 pluginTotal 10 minutes

Exemplar: Communication with stakeholders10 minutes

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Microsoft

297 Courses2,540,068 learners

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Microsoft

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Reviewed on Jan 2, 2025

Coursera has an exceptional way of helping me learn from videos and visual sources to activities and quizzes. I enjoy learning on this platform. Thank you!

Reviewed on Jan 16, 2026

Great Learning experience - the content is very useful and relevant.

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