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Working as a Scrum Master

This course is part of multiple programs.

Instructors: SkillUp

10,947 already enrolled

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5 modules

Gain insight into a topic and learn the fundamentals.

96 reviews

Intermediate level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

97%

Most learners liked this course

5 modules

Gain insight into a topic and learn the fundamentals.

96 reviews

Intermediate level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

97%

Most learners liked this course

What you'll learn

Identify the Scrum Process flow and the various artifacts required at different phases of the process flow and create Scrum Personas.
Develop a Working Agreement to foster a collaborative environment for your team members.
Develop a retrospective for a given scenario and use coaching techniques to resolve a dysfunctional team.
Develop a Product Vision and goals and collaborate with the Product Owner to refine a Backlog.

Skills you'll gain

Details to know

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Add to your LinkedIn profile

Assessments

15 assignments¹

AI Graded see disclaimer

Taught in English

91%

of learners achieved a positive career outcome

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Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 5 modules in this course

With the evolving trends, it’s become essential for project management in all development spheres to take on a new avatar. Organizations are looking forward to more efficient ways to manage their development projects. Agile and Scrum methodologies have to some extent met the changing needs of the management environment.

Whether you are new to Agile methodologies or seek to enhance your project management skills, this course will equip you with the knowledge and tools needed to excel as a Scrum Master. The course will provide a deeper insight into the essential aspects of being a Scrum Master. You will be able to compare Scrum with traditional project management methods and will gain a better understanding of why Scrum is a game-changer in today's dynamic business landscape. You will get various opportunities through real life scenarios to apply the skills and attributes of a Scrum Master. Through hands-on practice and real-life scenarios, you'll develop your abilities to navigate challenges, foster collaboration, and drive successful project outcomes. Although this course is meant for learners who are already project managers, it is not mandatory for them to have project management experience. With engaging video content, expert viewpoints, and interactive exercises, you'll find yourself immersed in the world of Scrum. The final assessment is designed to enable the learner to develop an understanding of the criteria for certification as an Advanced Certified Scrum Master (A-CSM). Gain the confidence and experience you need to ace those tests and prove your expertise as a Scrum Master.

Module details

This module is divided into two lessons. The first lesson will introduce you to what a Scrum Master does and their responsibilities. You will gain an understanding of the role and what makes it unique. By the end of the first lesson, you should be able to articulate how this role differs from others in the Scrum Methodology and how this job may differ depending on the organization’s needs. Since leadership is a key component in Scrum, the second lesson will cover how you can set yourself up for success in this role and the skills and traits to accomplish this. In addition, you will perform hands-on activities to reiterate your learning on Scrum process and will create personas for different scenarios.

What's included

9 videos8 readings4 assignments1 plugin

9 videosTotal 48 minutes

Course Introduction 7 minutes
Scrum Process and Artifacts 7 minutes
The Role of the Scrum Master 5 minutes
The Job Description of a Scrum Master 5 minutes
Expert Viewpoints: What Does a Scrum Master Do? 4 minutes
Comparing Scrum Values to Project Management Methodologies 6 minutes
Keys to Success: Skills, Attributes, and Personality Traits Essential to Scrum Master Success 5 minutes
Scrum Master Defined4 minutes
Introduction to Personas 6 minutes

8 readingsTotal 47 minutes

Course Introduction and Objectives 10 minutes
How to make the most of this course4 minutes
Module Introduction and Key Takeaways 3 minutes
Detailed Review of Scrum Artifacts 5 minutes
Key Players in the Scrum Process5 minutes
Key leadership Traits essential to Scrum Master Success8 minutes
Module 1 Summary: Scrum and Scrum Master Basics2 minutes
Module 1 Glossary: Scrum and Scrum Master Basics10 minutes

4 assignmentsTotal 80 minutes

Module 1 Practice Quiz : Scrum Master Basics10 minutes
Bringing Users to Life: A Persona Design Workshop30 minutes
Module 1 Practice Quiz : Scrum Master Defined10 minutes
Module 1 Graded Quiz: Scrum and Scrum Master Basics30 minutes

1 pluginTotal 15 minutes

Overview of Scrum Master Career15 minutes

Module 2 has two lessons that cover key aspects of the Scrum Master role. Lesson one focuses on stakeholder management and the Scrum Master's role as a facilitator, along with creating a working agreement. Lesson two explores maximizing influence with the team, emphasizing the Scrum Master's role as a coach. The module provides practical tools and techniques for effective team management, stakeholder handling, and maintaining team focus during Sprints.

What's included

9 videos5 readings3 assignments2 plugins

9 videosTotal 54 minutes

Managing Stakeholders 4 minutes
Engaging Stakeholders 5 minutes
Expert Viewpoints: Scrum Master as a Leader 7 minutes
Working Agreement 7 minutes
Managing the Daily Stand-up Meeting 5 minutes
Focusing the Team7 minutes
Scrum Master as a Coach6 minutes
Expert Viewpoints: The Scrum Master as a Facilitator 7 minutes
The Sprint Retrospective 6 minutes

5 readingsTotal 35 minutes

Module Introduction and Takeaways 3 minutes
Analyzing Situational Facilitation Techniques to Maximize Collaboration and Various Coaching Techniques 10 minutes
Acceptance Criteria and the Concept of “Done” 10 minutes
Module 2 Summary: Scrum Master as a Facilitator and a Coach2 minutes
Reading: Module 2 Glossary: Scrum Master as a Facilitator and a Coach10 minutes

3 assignmentsTotal 50 minutes

Module 2 Practice Quiz: Scrum Master as a Facilitator and Coach 10 minutes
Module 2 Practice Quiz: Scrum Master as Coach10 minutes
Module 2 Graded Quiz: Scrum Master as a Facilitator and a Coach30 minutes

2 pluginsTotal 90 minutes

Hands-on Lab: Develop a Working Agreement 45 minutes
Hands-on Lab: Analyze a Scenario: Developing a Retrospective 45 minutes

Module three focuses on the role of the Scrum Master in facilitating team growth through coaching, inspiring collaboration and creativity, leading by example, and protecting the team from distractions and roadblocks. The first lesson will cover the Servant Leadership concept, and the second lesson will elucidate some ideas around collaboration and working with the Product Owner.

What's included

9 videos3 readings3 assignments2 plugins

9 videosTotal 51 minutes

Servant Leadership 6 minutes
Define Qualities of a Self-Organized Team and Techniques to Achieve Team Maturity 6 minutes
Expert Viewpoints: Scrum Master as a Coach6 minutes
Development Models to Improve Team Effectiveness and Continuous Improvement 8 minutes
Scrum Master and the Product Owner Collaboration4 minutes
Expert Viewpoints: Servant Leadership7 minutes
Develop a Product Vision and Determine Product Goals 5 minutes
Collaborating with the Product Owner to refine the backlog 3 minutes
Refining the Backlog 6 minutes

3 readingsTotal 23 minutes

Module 3 Introduction and Key Takeaways 3 minutes
Reading: Module 3 Summary: Leadership: Scrum Master as a Servant Leader10 minutes
Reading: Module 3 Glossary: Leadership: Scrum Master as a Servant Leader 10 minutes

3 assignmentsTotal 50 minutes

Module 3 Practice Quiz: Servant Leadership10 minutes
Module 3 Practice Quiz: Product Owner Collaboration 10 minutes
Module 3 Graded Quiz: Leadership: Scrum Master as a Servant Leader 30 minutes

2 pluginsTotal 60 minutes

Hands-On Lab: Getting a Dysfunctional Team Back on Track30 minutes
Hands-on Lab: Review a Scenario. Create a Product Vision 30 minutes

In Module 4, you will learn how to handle change and address organizational impediments in product development effectively. Gain skills to overcome impediments and use the Force Field Analysis Methodology for problem-solving. Learn to manage conflicts, maintain team focus, and handle dependencies. Develop the ability to recognize, evaluate, and respond to team interactions as a Scrum Master. Finally, understand common change models. Hands-on activities will reinforce the lessons' concepts.

What's included

8 videos4 readings3 assignments2 plugins

8 videosTotal 43 minutes

Identifying Organizational Impediments 6 minutes
Dealing with Difficult Stakeholders 5 minutes
Expert Viewpoints: Product Owner Collaboration6 minutes
Using the Force Field Analysis Tool 6 minutes
Conflict and the Team 6 minutes
Expert Viewpoints: Managing Complexity and Change 5 minutes
Recognizing Dependencies 6 minutes
Navigating Change 4 minutes

4 readingsTotal 33 minutes

Module Introduction and Key Takeaways 3 minutes
Evaluating and Responding to Team Interactions 10 minutes
Module 4 Summary: Navigating Complexity and Change10 minutes
Reading: Module 4 Glossary: Navigating Complexity and Change10 minutes

3 assignmentsTotal 50 minutes

Module 4 Practice Quiz: Identify and Overcome Impediments 10 minutes
Module 4 Practice Quiz: Dealing with Conflict 10 minutes
Module 4 Graded Quiz: Navigating Complexity and Change 30 minutes

2 pluginsTotal 60 minutes

Hands-on Lab: Read a Scenario. Develop a Force Field Analysis30 minutes
Hands-on Lab: Review a Scenario. Apply Change Models to Address the Change Factors 30 minutes

In this module, you review the previous modules. You cover the flow of the Scrum Process, including essential steps such as Product Backlog refinement, Sprint Planning, Daily Scrums, Sprint Review, and Sprint Retrospective. In addition, you attempt a final project in which you perform a Retrospective and suggest the one big change. Additionally, this module delves into three popular Agile and Scrum certifications: Certified Scrum Master (CSM), Disciplined Agile Scrum Master (DASM), and Agile Certified Practitioner (ACP). If you haven't taken this module as part of the IBM IT Project Manager PC or the IBM IT Scrum Master PC, we encourage you to enroll in the recommended course, Introduction to Agile Development and Scrum. Your feedback is highly valuable to us, so we encourage you to rate the course and provide a review to help us enhance our content. Once again, we thank you for taking this course, and we wish you the best in applying your new knowledge and skills.

What's included

3 videos5 readings2 assignments

3 videosTotal 21 minutes

The Path to Certification PMI-ACP, PMI-DASM, and CSM 6 minutes
Expert Viewpoints: Advice for Aspiring Scrum Masters 6 minutes
Expert Viewpoints: Scrum Master Job Environment8 minutes

5 readingsTotal 42 minutes

Review of Previous Modules and the Scrum Process10 minutes
The Path to Certification: PMI-ACP, DASM, and A-CSM Certification Exam10 minutes
Glossary of Terms 10 minutes
Congratulations and Next Steps 10 minutes
Thanks from the Course Team2 minutes

2 assignmentsTotal 120 minutes

Final Graded Exam60 minutes
Final Project: Optimizing the Roman Empire Workflow60 minutes

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Instructors

Instructor ratings

(20 ratings)

SkillUp

149 Courses486,819 learners

Matt Versdahl

SkillUp

2 Courses163,297 learners

Offered by

SkillUp

Learner reviews

5 stars
78.12%
4 stars
13.54%
3 stars
1.04%
2 stars
4.16%
1 star
3.12%

Showing 3 of 96

Reviewed on May 30, 2025

Somewhere is old date but I think it's fit for beginners SM

Reviewed on Mar 31, 2024

Please kindly review my assignment and graded to achieve my goal

Reviewed on Dec 31, 2023

You can interpret the scenario at the end of the course up to 11. Peer review is ok. But would like to have an expert solution at the end (to verify or to debunk my analysis).

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