Google

Google IT Support Professional Certificate

Google

Google IT Support Professional Certificate

The launchpad to a career in IT.

This program is designed to take beginner learners to job readiness in about three-to-six months.

Nick Eskelinen
Phelan Vendeville
Google Career Certificates

Instructors: Nick Eskelinen

Access provided by EmployNV

2,129,000 already enrolled

Earn a career credential that demonstrates your expertise

from 214,717 reviews of courses in this program

Beginner level
No prior experience required
Flexible schedule
4 months at 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise

from 214,717 reviews of courses in this program

Beginner level
No prior experience required
Flexible schedule
4 months at 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Professional Certificate - 5 course series

Technical Support Fundamentals

Technical Support Fundamentals

Course 1, 19 hours

What you'll learn

Skills you'll gain

Category: Technical Support
Category: Information Technology
Category: Computer Hardware
Category: Software Installation
Category: Hardware Troubleshooting
Category: Help Desk Support
Category: Package and Software Management
Category: Computer Networking
Category: General Networking
Category: Technical Documentation
Category: End User Training and Support
Category: Network Support
Category: Desktop Support
Category: Software Documentation
Category: Computer Systems
Category: Technical Writing
Category: Technical Support and Services
Category: Linux
Category: Customer Support
Category: System Support
The Bits and Bytes of Computer Networking

The Bits and Bytes of Computer Networking

Course 2, 22 hours

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: Network Model
Category: Network Protocols
Category: Routing Protocols
Category: Network Troubleshooting
Category: Data Integrity
Category: Network Routing
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Wireless Networks
Category: OSI Models
Category: Network Routers
Category: Network Architecture
Category: Networking Hardware
Category: Network Administration
Category: General Networking
Category: Network Security
Category: Network Infrastructure
Category: Computer Networking
Operating Systems and You: Becoming a Power User

Operating Systems and You: Becoming a Power User

Course 3, 28 hours

What you'll learn

Skills you'll gain

Category: Linux Commands
Category: System Monitoring
Category: Operating Systems
Category: User Accounts
Category: File Systems
Category: OS Process Management
Category: Microsoft Windows
Category: Remote Access Systems
Category: Package and Software Management
Category: File Management
Category: Software Installation
Category: System Support
Category: Command-Line Interface
Category: Linux
Category: User Provisioning
Category: Linux Administration
Category: Identity and Access Management
Category: Systems Administration
Category: Operating System Administration
Category: Technical Support and Services
 System Administration and IT Infrastructure Services

System Administration and IT Infrastructure Services

Course 4, 24 hours

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Active Directory
Category: Disaster Recovery
Category: Cloud Services
Category: IT Infrastructure
Category: Cloud Computing
Category: Server Administration
Category: Lightweight Directory Access Protocols
Category: Cloud Infrastructure
Category: Data Storage
Category: Operating System Administration
Category: Network Infrastructure
Category: Cloud Management
Category: System Configuration
Category: Servers
Category: Technical Consulting
Category: Information Technology
Category: Network Administration
 IT Security: Defense against the digital dark arts

IT Security: Defense against the digital dark arts

Course 5, 23 hours

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Authentications
Category: Encryption
Category: Cyber Attacks
Category: Authorization (Computing)
Category: Cryptography
Category: Firewall
Category: Computer Security Awareness Training
Category: Security Strategy
Category: Network Security
Category: IT Security Architecture
Category: AI Security
Category: Threat Management
Category: Security Controls
Category: Data Security
Category: Information Systems Security
Category: Application Security
Category: Security Awareness
Category: Cybersecurity
Category: Cyber Security Policies
Category: Security Management

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

Instructors

Nick Eskelinen
Google
1 Course16,137 learners
Phelan Vendeville
Google
1 Course16,137 learners

Offered by

Google

Why people choose Coursera for their career

¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.